This document is a resume for Riyas Ku summarizing his professional experience and technical skills. It states that he has over 2 years of experience working as a Voice Network Engineer for AT&T Private Ltd where he was responsible for implementing Cisco IP phones, configuring voice servers, routing protocols, and providing 24/7 support to customers. It also lists his technical skills including configuring Cisco Unified Communications Manager, Unity Express, Unity Connection, and voice gateways.

1. TECHNICAL SKILLS
 Configuration of various features in Cisco Unified Communications Manager (CUCM 10.x,11) and
CME
 Configuration and management of Cisco Unity Express (CUE) and Cisco Unity Connection (CUC)
 Configuration of Voice Gateways and SRST
 Bulk Administration (BAT) of IP Phones and IP Communicator.
CAREER OBJECTIVE
To work in creative and challenging environment and apply the skills
acquired through my experience in Cisco Voice Networks and
Telecommunication system for more than 2 year with optimistic
approach and put my best effort to prove my potential to the
organization.
PROFESSIONAL EXPERIENCE
VOICE NETWORK ENGINEER
AT&T Pvt.Ltd
Duration : August 2014 to Till Date
ROLES AND RESPONSIBILITIES
 Providing Network solutions, technical support and training on
CISCO VOIP Networks for our client
 Responsible for handling implementation of Cisco IP Phones,
Installation, configuration & troubleshooting of voice servers.
 Configuration of VLAN.
 Worked on various Cisco Routers and Switches. Handled different
routing protocols.
 Handling of Service Calls (tickets).
 Raising CISCO TAC for assistance & troubleshooting.
 Configure & troubleshooting T1 & E1 PRI.
 Handle the escalation issues from team members and inform the
client about them.
 Taking remote access of the machines (if required) and
troubleshooting accordingly.
 Interacted with the client every week to discuss the progress of the
project.
 Integration of CUCM to Unity Connection.
 Handling Voice Mailbox users.
 Managing call handlers in Unity Connection.
 Configuration of Cisco Jabber in CUCM
 Providing 24x7 supports to the customer.
RIYAS KU
Contact Information:
Mobile: +91-9743443808
Email:
kriyasummer@gmail.com
Personal Information:
Gender: Male
Date of Birth: 15-May-1991
Address: 13th Main,
N S Palya,BTM 2nd Stage
Bangalore

2.  Configuring Call Manager User Features and Services
 Configuration of Cisco IP Phones and third party SIP phones
 Configuration of Media resources
 Configuration of Extension Mobility
 Configuring and troubleshooting of PRI (E1 and T1), BRI, ISDN BRI, T1/E1 CAS and FX trunks
 Class of Service and Class of restriction
 Integrating Unity Connection and Unity Express with CUCM
 Understanding of various call control protocols like MGCP, H323, SIP and SCCP
 Various monitoring tools like RTMT , DNA and various router debug and show commands
 Configuring DSP resource for various application
 Configuration of Music On Hold (MOH) Resources and Transcoder resources.
 Configuration of Conference Bridge
 Extensive knowledge of installing advanced configurations on Cisco Call Manager platforms
 Configuring Voice Mail.
 Hands on experience on Call Admission Control
 Configuration of Call Manager express (CME) on Cisco routers.
 Cisco Unified Border Element (CUBE).
 Device Pool, Region, Location.
 Phone Button Template, Soft key Template.
 User Features such as Speed dial, Call forwarding, Call Park.
 Configuration of VoIP & POTS dial-peers, Route patterns, Route lists, Hunt Lists.
 Translations pattern, Transformations mask.
 Partitions, Calling Search Spaces (CSS).
 Survival Remote Site Telephony (SRST).
 Configuration of LAN & WAN
EDUCATIONAL QUALIFICATION
 Master Degree in Computer Applications ( 2014)
 Bachelor Degree in Computer Science (2011)
 Higher Secondary (2008)
 SSLC (2006)
CERTIFICATION COURSE COMPLETED
 CCNA R&S
 CCNA VOICE
 CCNP VOICE
DECLARATION
I hereby declare that the above mentioned details furnished by me are true and correct to the best of
my knowledge and belief
RIYAS KU