Gautam Malik has over 3 years of experience in managing voice and communication infrastructure as an ICT Engineer at Ericsson Global Pvt. Ltd. and a Telecom Engineer at HCL Infosystems Ltd. He has strong skills in installing, administering and troubleshooting PBX systems, VoIP, and collaboration servers. Some of his key projects include monitoring voice servers, enabling QoS, and maintaining communication systems for ambulance services and the Indian Air Force. He holds several technical certifications and a Bachelor's degree in Electronics and Communication Engineering.