1. Sai Sunil
Email:- sunil_stud_8@yahoo.com / Contact- 09901326950
Objective :
To build a career in a leading corporate and technical firm and work with my committed,
dedicated and competitive approach. Earn fame and recognition working with my full
innovative and technical skills.
First & Last Name: Sai Sunil
Date ofBirth: 08/08/83
PAN number:BPOPS6444C
Current Company & Location: Cognizant Bangalore
Total Experience: 8 Years 9 months
Experience in Cisco UCCX/ UCM/ Unity/ IPT/ Voice: 7 years 9 months
Alternate email : sai.sunil@cognizant.com
Contact details :9901326950
10th percentage - 47
12th Percentage - 88.1
BE/B.Tech/B.Sc/BA percentage - 61.45
Current Location- Bangalore
Preferd Location- Bangalore
Job Status Permanent- Permanent
Current salary – 15.3 lakhs /annum
Notice Period – 15 days
Qualification and percentage: B.E (Computer Technology) with 80.15%
Certification:-
 CCNA Cisco ID : CSCO11483513
 CCVP
CAPPS(642-467)
CVOIP (642-436)
CUIP part 1(642-446)
CUIP part 2(642-456)
QOS (642-642)
 CCIE Collab Written (400-051)
 ITIL V3 Certification Participant ID :EXN4927982

2. Work Experience:
Employer – Cognizant
Designation – Tech Specialist (Level - L3)
Duration – 2 years 7 months (July 22nd till date )
Location – Bangalore
Job profile includes:
Design , Deployment.of Call manager , UCCX, Unity , Unity Connection , Unity express and
gateways .
Troubleshooting Enterprise Voice networks for Client “ Emdeon “
Installation, configuration and maintenance of the Cisco Unified Call Manager, voice gateways.
Conduct Quality Audits for level 2 engineers
Complete SLA breach analysis for tickets
Conduct Training programs for associates :
Installation, configuration and maintenance of the Cisco Unified Call Manager, Cisco Unity , Unity
Connection , CME , CUE and voice gateways.
Training all version of Call manager,Cisco Presence, Unity , Unity Connection , Unity express and
voice gateways.
Employer – IpsoftPvtltd , India
Designation – Network Specialist ( Team Lead )
Duration – 2 years and 4 months (5th April 2011 till July 19th 2013)
Client : Cisco and CROS
Location – Bangalore
Job Profile:-
My profile includes troubleshooting all version of Call manager ,UCCX , Unity , Unity Connection
, Unity express and gateways :
 Working on service requests, which require not just technical expertise but also the
skills and experience to handle high-impact, critical customer situations.
 Troubleshooting Enterprise Voice networks as a Cisco TAC Support Engineer.

3.  Installation, configuration and maintenance of the Cisco Unified Call Manager, voice
gateways.
 Finding an effective and timely solution to the problems in enterprise deployments.
 Frequent interaction with Development Engineers in order to provide circumvention
solutions by modifying the code and base level configuration.
Employer - Aricent Technologies Gurgaon
Designation – Snr Network Engineer
Duration – 2 years 9 months (July 3rd 2008 till 25th march 2011 )
Client: - Cisco
Location - Gurgaon
Job Profile:-
I had worked for Cisco(TAC) in VOIP i.e. “Voice over internet protocol” technology like
configuring Cisco Call Manager and Cisco Unity and recreating Client's Network Topology in
Cisco Lab.
Troubleshooting is done on Call Manager , UCCX , CME , Gateway and Unity Servers with
remote access of client's network and communication with client via Cisco ip phones.
Utilizing the Cisco Lab to its potential by recreating customer problems in a controlled
environment to determine the cause of the problem.
Installations and Configurations of Call Manager, UCCX , gateways and Unity at Client site.
Employer - Convergys ,Gurgaon
Designation - Subject Matter Expert
Duration - Jan ’08 till July 2nd 2008
Job Profile- The job included troubleshooting the escalated issues of AT&T ISP and Network
configuration of AT&T dial up connection. Also managing the trouble tickets raised by level1
agents.Checking the adherence of agents in level1.

4. Employer - Tata E2E Serwiz Solution ,Hyderabad
Designation - Technical support executive
Duration - From July 06 to February 07.
Job Profile - The job included answering customer queries regarding the dial up and wireless
Internet connections and resolving both the technical and non-Technical queries via voice.
Trouble tickets are also raised in case the issue needs to be forwarded to the back end team for
the appropriate resolution.
Personal Profile:-
Father’s Name - A.S.Subramani.
Sex - Male.
Nationality - Indian.
Date of birth - 08th August 1983.
Hobbies - Surfing Internet and Playing Cricket
LANGUAGE COMPETENCY
- Voice over internet protocol , C, HTML, .NET, SQL
Server.
EDUCATION:
Bachelor of
Engineering -
Computer
Technology
2006 YCCE, Nagpur
University
61.45% Final year: 80.15%
Class XII –
HSC
2001 Andhra Pradesh
state Board 88.1% Maths,Physics and
Chemistry
Class X – SSC 1999 West Bengal
state board 47% All Subjects
COMPUTER COMPETENCY

5.  Possess good programming techniques, coding conventions and understanding of logic.
 Good understanding of the concepts ofDatabases, Computer Architecture, Internet
Technologies, Mobile Communication, Operating Systems among others.
 Proficient in MS-Office suite including Microsoft Outlook, Word, Excel, PowerPoint, and
other business and email/internet applications.
Projects :-
 Encryption and decryption program in ‘C language’ as a project in 3rd semester.
 Developed a website on HTML & ASP as project in 6th semester.
 Presented a seminar on ‘Neural networks’ as part of curriculum of 7th semester.
 Implemented and submitted the project on ‘Mobile communication’ as part of
curriculum on 8th semester.
Main Feature: - Encryption and Decryption of Messages in Mobile Communication.