Hasan Dandekar is a VoIP engineer from Mumbai, India. He has over 5 years of experience in networking and VoIP, including working as a VoIP engineer for Accenture where he troubleshoots issues for users across India. He has skills in routing, switching, Cisco Call Manager, VOIP protocols, and video conferencing. He holds certifications in CCNA, CCNA Voice, and CIPT 1.

1. Hasan Dandekar
Name: Hasan Ashraf Ali Dandekar. Address:
Father’s Name : Ashraf Ali 317, Lokhandwalabldg,
Date Of Birth: 7th July1990. 2nd floor, Room no. 53,
Nationality: Indian Bapti Road(West),
Marital Status: Single Mumbai:400 008
Passport No.: G8286972. Contact (India): +919773581776
Skype Name : hasan.dandekar Email:hasan.dandekar@gmail.com
Education Details:
EXAMINATION RESULT
B.Sc.(InformationTechnology) (2008-11) FIRST CLASS
HSC (Science) (2006-08) SECOND CLASS
SSC (2005-06) SECOND CLASS
Certifications:
 CCNA (Certified)
 CCNA Voice (Certified)
 CIPT 1 (Knowledge)
Technical skills:
 Routing Protocols:OSPF, EIGRP.
 Switching:STP, RSTP, VLan, VTP(Trunking Protocol).
 Access List, NAT, Subnetting, IPv4.
 VOIP, CUCM Version8.x installationon VM Ware.
 RTP, NTP, Call Flow, CUCMbasic configuration, FXO, FXS.
 Device pool, IPPhone manual Registration, BAT, Route plans, PartitionandCallingsearch space, Adding End Users, TranslationPattern,
Hunt Groups.
 Phone Features: Phone button template and Soft keytemplates configuration, Call Park configuration, Call Pickup configuration,Shared
Lines, DoNot Disturb configuration, Call Backconfiguration, Barge and Privacy, Services/extension Mobility.
 Media Resources:Conference Bridge, Media terminationpoint, Annunciator, Transcoder, MOH server.
 Signalingprotocols: H.323, SIP, MGCPand SCCP.
 Voice Codec:G.711, G.722, G.729, ILBC.

2. Experience:
 Company: Accenture
 Designation: VoIP Engineer
 Duration: 23rd February2015 till Date
Responsibilities:
As a part of VRMS (Voice Remote Management Support) Team.
Day Activity.
 Workingon Incidents/SRMs inRemedyITSMTool/Service NowandResolvingwithin the given SLA.
 Troubleshooting dayto dayissueswhichare getting to all over IndiaAccenture users.
 Troubleshooting Devices suchas Analog Phone, DigitalPhone & CiscoIPPhones.
 Troubleshooting Mumbai locationAvaya Servers, EricssonPBXandCisco Servers.
 ConfiguringDigital Phones and Cisco IPPhones.
 Creating agent ID’s, Resetting Passwordor Username inAvaya CMS.
 Creating Administrative/Enduser IDinCUCM.
 Monitoring Cisco Devices in RTMT in case of anyissues.
 Fetching Call Data Reports every15 days.
 Fetching CDR reports for Mumbai locations everymonths
 Activating/De-activating authcodes inCUCM, Avaya & EricsonPBX.
 Creating Route Patterns.
 Escalating issue to Vendors andtaking continuesfollow ups.
 Loggingtickets withService Providers in case of PRI Down.
 Monitoring Hardware in CIMCincase of issues.
 Taking Dailybackupof CMS Supervisor.
Saturday Activity.
 Taking backup ofEricssonDevices.
 Confirming schedule CUCMbackup or take backup incase offailure.
 Taking part in Activities like Power shutdown/CUCMUpgrade etc.
 Maintaining Reports for voice activitiescarriedout in all over India Accenture.
Night Activity.
 Facilitywise health checklist of all India Accenture Locations and maintainingreports andmailing to Leads. In case of anyissue raising
incidents.
 Uploading dailyArtifacts on Accenture Portals.
Experience:
Company: Nine A BusinessConnect Pvt. Ltd.
Company Profile: Provide IT Solution.
Designation: Network/Voice Engineer
Duration: 13th May 2014 till Date
Responsibilities:
 AddingIPPhones to CUCM.
 Assigning directories no. to Line.
 Provide support to VoIP Customers.
 Registeringand assigning DNs of Mitel 5312 SeriesIPPhones to MitelController.
 Installing andConfiguring Sangoma Analog/Digital Cards andAnalog/Digital Gateways.
 Logginga Call andproviding technical support for existing Customer to whom we had sale Matrix, Mitel, Sangoma VoIPdevices.
 Providing technical support for existingCustomer to whomwe had sale LifeSize Video Conferencing Unit.
 Providing BOQ andArchitecture design for new customers whoare interested in VoIP/VideoSolution.
 Co ordinate withmultiple vendors for quotationas per customer requirement.
 HandlingEmployees Inventoryand IT relatedissues.
Experience:

3. Company: DSMInfocomPvt Ltd.
Company Profile: Provide network solution.
Designation: Network/ Voice Engineer
Duration: 4th December 2012 till 28 June 2013
Client: Bank of India
Responsibilities:
 Manual Configuration ofCisco79xx SeriesIPPhones.
 Troubleshooting phone level issues.
 Enabling/Disabling DND.
 AssignDevice to CSS.
 Assignno. to partition.
 Hands onCUCM 9.x
 IPPhones inventorymanagement.
 Creating Phone Templates and SoftkeyTemplates.
 Monitoring WAN Links for all branches of “Bank ofIndia” inIndia suchas Lease Line andISDN.
 Troubleshooting LAN and WAN issues of branches fromNOC.
 Coordinating andfollow-up withISP’s andvendors on callsandemails.
 Respondingemailsof seniors bygivingthem proper updates of links.
 Perform troubleshooting analysis of the Modems and Routers.
 Lease line andISDNtroubleshootingon Cisco Routers.
 Documents networkproblems andresolution for future reference.
Network Management Tools:
 HPOpen View Service Desk.
 HPOpen View Service Manager.
 WhatsUpGold.
Interested Area:
 Cisco VoIP networking
Final Year Project:
“Unique Auto Works” for automobile repairs andspare parts maintenance.
Hobbies:
 Playing football, Cricket.
 PC games.
 Movies inspire me a lot.
Languages:
 English
 Hindi
 Marathi
 Urdu
 Konkani
I hereby declare that the above information is best of my language.
Place: Mumbai (Hasan Dandekar)