1. Chitransh Rahul Deo
Email-id:rahuldeo.chitransh@gmail.com
Mob Number: 08961112820
Professional Synopsis:-
 System Engineer L2 with 3Yrs of professional experience on Siemens Tools.
 L1 Cisco Voice engineer with 1.2Yrs of professional experience.
 Experience in troubleshooting of EPABX like Hipath 4000, Hipath 3000 and Hicom 300
switch.
 Experience in troubleshooting of cisco phones in .CUCM
 Provide onsite tech for hardware replacements, onsite work.
 Worked on TDM, ISDN access (T1, E1), Analog (E & M).
 Provide managed services voice network support to Monitor and troubleshoot events as
they occur, and to bring them to resolution within the SLA requirements as defined by
each customer.
Professional Experience:-
1.Atos India Pvt. Ltd.
Project: Towers Watson
Duration: - 18th October 2012 to 23rd May 2016.
Designation: - System Engineer
Job Responsibilities:-
 Providing remote support and onsite support to users sitting North America for issues
ranging from telephonic outages to replacement etc. via tickets raised in Clarify &
Service Now (SNOW) ticketing tool within the stipulated SLA.
 Providing supports of HIPATH 3000 Voice switch, Hipath 4000 and Hicom300 voice
switch.
 Providing L1 and L2 Incident Management, Level-1 Change Management, Patch and up
gradation of Siemens Hipath 3000, Hipath 4000 and Hi-com 300 switch for North
American clients.

2.  Troubleshooting of LCR, Call features, Number modification, IP & TDM trunk calling,
VoIP, H.323, mobility feature with IP telephony related issues.
 Major responsibilities includes user and user feature management (add, delete or
modification), troubleshooting of issues related to call routing & voice quality, user
registration, PSTN connectivity.
 Configuration of call features like Hunt Group, Call pickup Group, Basic ,RNA Group,
MOH ,Call forwarding ,call transfer etc
 New user account creation in voicemail system, password reset and voicemail
forwarding issues.
 Configuration of various call restrictions for extensions.
 Configuration of voicemail systems (Phone mail System, Expression system, IVR)
,individual mailboxes , Distribution list and group mailboxes and related call routing.
 Troubleshooting issuespertainingtodeskphones viz.IP phones,digitalphonesetc.
 Preparing the Root Cause Analysis (RCA) for any major issues (P1 ticket) and submits to
all the stakeholders.
 Identifying root cause of issue reported by user or monitoring tool resolving within SLA.
 Continually seek new and innovative ways to enhance operational functions within the
group/area.
 Responsible for maintaining the agreed SLA’s of clients IT infrastructure.
2.British Telecom-
Desingnation : L1 Incident Mananagement Voice Analyst.
Duration: 23rd May 2016 to present.
 Providing L1 Incident management support on Cisco IP telephony.
 Resolve customer requests, issues in line with customer agreements with agreed
schedule to required quality standards.
 Ensure quality standards and customer satisfaction levels exceed targets.
 Troubleshooting / Fixing of Cisco IP Phones related to hardware or configuration.
 Troubleshooting / Fixing hardware faults of Avaya Phones.
 Responsible for maintaining the agreed SLA’s of clients IT infrastructure.
 Responsible for on call support for Onsite engineer.
 Responsible for engaging 2nd Line enginner and act as an mediator.
 Responsible for advising customer related to Cisco Phones or Avaya phones.
 Responsible for handling critical cases and proficiently collaborate with 2nd Line
engineer to resolve the cases.
 Responsible for updating the customer time to time on critical issues.
 Responsible for providing RCA to customer and stakeholders for major incident.
Academic Qualification:-

3.  10th from BSEB in 2007 with 64.2%
 12th from BSEB in 2009 with 68.2%
 BCA from Punjab Technical University in 2012 with 75%.
Extra-curricular activities and Achievements:
 CCNA, CCNA Voice.
 Participated in Programming & Management Contest (Organized by Magadh Mahila
College, Patna).
 College Champion in 100mts race.
 Actively participated in organizing college fests.
 Awarded as “Star Performer “of the project.
Strengths:-
 Hardworking &Sincere
 Quick Learner
 Believe in the concepts of 4D’s (Desire, Determination, Dedication & Discipline)
 Flexible
Personal Details:
Name : Chitransh Rahul Deo
Father Name : Shashi Bhushan Srivastava
Date of Birth : 20th of June 1992
Sex : Male
Marital Status : Single
Nationality : Indian
Languages Known : Hindi & English
Mob. No : +91-8961112820
DISCLAIMER:
I hereby declare that the above mentioned information is correct true to the best of my
knowledge and I bear the responsibility for the correctness of the above-mentioned
particulars.

4. ChitranshRahul Deo.