1. Professional Abridgement
A dynamic professional with 5 years of experience in Voice Networking and Project Management. I was
working as a Specialist in voice with HCL Technologies, Chennai. Expertise in Network Administration,
Monitoring, troubleshooting and system analysis. Strong Problem Solving & Technical skills coupled with
confident decision making for enabling effective solutions leading to high customer satisfaction.
Excellent Organizational and communication skills and would like to seek good position in a dynamic and
challenging professional environment.
Core competencies
 5 years of experience in IT Industry in the field of Network administration-VOIP, Data and Security as a
Specialist in HCL Technologies and Network Engineer in CVT Technology Solutions.
 Advanced systematic Troubleshooting of VoIP Telephony Network and hands on experience in Cisco
Unified Communication Manager, CME, Gateways (H.323, MGCP and SIP), SRST and Cisco Call
Manager servers, Unity Cluster, Active directory, Jabber, Cisco ASA fire wall.
 Advanced Problem identification and problem area isolating.
 Self-Learning and periodically updating technical knowledge.
 Experience in configuring and troubleshooting Cisco series routers and Switches.
 Incident and Problem Management and also configuration on Cisco Unified Communication Managers,
Voice Gateways, Cisco Unity.
 Network Administration- Addressing performance bottlenecks & ensuring maximum network uptime;
assisting in the design & implementation of the IPT network and troubleshooting.
 Team Management- Implementing effective customer support systems, helpdesk and their management;
giving continuous updates on problems and providing their solutions.
 Working with vendors and follow-up on the work activities in the implementation of Projects.
 Team Handling and maintaining SLA from breaching.
 Whenever required to raise service request with third party vendor and follow-up & coordinating with
support engineer till the resolution of the issue.
Mohammed Thayyib V.A
Network Engineer
5 Years of experience
Mob: 0097152-8989476
Email:thaybva@gmail.com

2. Professional Experience
 HCL Technologies – From JAN 28th
2013 to SEP 4th
2015.
Designation: Specialist – Voice & Data
Client: Ford Motor Company
The Ford Motor Company is an American multinational corporation based in Dearborn, Michigan, a suburb of
Detroit. Ford is currently the fourth-largest automaker in the world based on number of vehicles sold annually.
Ford NOC Centre manages various Unified Communications systems at various Data Centers of Ford Motor
Company comprise of Cisco Unified Communications Manager, Cisco Unity, voice gateways and UCCX.
Responsibilities:
 Implement and maintain client’s IP Telephony network.
 Managing and implementing the changes on the Voice network.
 Troubleshooting various calls failure issues and other issues with Cisco UC devices.
 Resolving the issues that have been escalated from Tier 1 engineers. To coordinate with vendors and
Cisco TAC whenever there is a complex issue that required vendor escalation.
 Attend various meetings involving planning and management.
 Upgrading and backups of Cisco router configuration files
 Implementing and maintaining backup schedules
 Client notification, interaction and on-call troubleshooting
 Prepare monthly technical reports and other reports.
 CVT Technology solutions – from FEB 2011 to JAN 2013
Designation: Network Engineer – IP Telephony
Responsibilities:
 Request management includes configuration of Cisco IP Phones, IP Communications, Jabber, BAT, Fax
Extensions, CTI Route point, Media resources, Route pattern, Translation pattern, CSS, Partition, FAC
Codes, Call Pickup Group, Hunt group, Intercom, Device pools, CCM group, Date/Time Group, Region,
Location, SRST, Phone button and Soft key Template, user features like Speed dial and Call forwarding.
 Troubleshooting user incidents and alerts triggered from Cisco Call Managers, Unity, and Voice
Gateways, working with service providers when voice controllers go down.
 Experience in configuring and troubleshooting Cisco Switches 2950, 2960, 3750, 3550,Routers
28XX,18XX,38XX

3.  Work on Manual and auto generated incidents and escalates to escalation support engineers based on the
procedures.
 Configurations of voicemail users and Call Handlers.
 Configuring IP Addresses and subnetting.
 Configuration and Troubleshooting of Routing Protocols OSPF,RIP
 Backup and Recovering the IOS, Running and Start-up configuration.
 Network Redesign for branches/Campus Locations.
 Settings of the networking devices (Cisco Router, switches) co-coordinating with the system/Network
administrator during implementation
 VLAN Configuration and Changes.
 Good knowledge in configuring and troubleshooting ACL's and STP, inter VLAN routing, VTP
Technical Skills
 Responsible for managing Telephony, contact centre & connected components(Avaya ,Cisco)
 Implementation and configurations of CUCM and Unity Connection Servers.
 Advanced level knowledge of Avaya IP Office 500 V2 and good understanding of Cisco IPT.
 Problem Management and Change Management on IPT infrastructure
 Unity connection users and call handlers configuration and troubleshooting using unity tools.
 Monitoring of call manager cluster using RTMT, troubleshoot incidents using DNA, Traces, CDR,
service ability page, CLI and gateway debugs.
 UC licensing using ELM and PLM.
 Configuration and Troubleshooting of Voice Interfaces like ISDN T1/E1 PRI, FXS, FXO
 Configuring, Managing and Troubleshooting of Cisco Voice Gateways using H323, MGCP,SIP
 Configuring and Troubleshooting call manger features - Call Pickup Group, Hunt group, Intercom and
other call routing features.
 Configuring and Troubleshooting Dial Plan, Dial peer, Voice Port Connections, Translation pattern,
Route pattern, Rout List and Extension Mobility, Logical partitioning.
 Configuring, Managing and Troubleshooting of inter cluster trunks
 IP Phone firmware upgrade, CUCM upgrades, Patch installation.
 Implementation of analogue voice GW, VG 224 ,VG248 ,VG 310
 Managing and Troubleshooting of SRST (Survivable Remote Site Telephony).
 Understanding of switching technologies like VLAN's & routing protocols includes RIP, EIGRP and
OSPF.

4.  Configuration and Troubleshooting of LAN technologies like VLANS, Inter VLAN Routing, STP,
VLAN Trunking (IEEE 802.1Q and ISL).
 Using BAT for various administration and implementation purposes.
Technical Qualifications
 Cisco Certified Network Professional [ CCNP-Voice]
 Cisco Certified Network Associate – Voice [ CCNA-Voice]
 Cisco Certified Network Associate [ CCNA]
 MS Windows and MS Office applications
Academic Qualifications
 B.Tech degree in Electronics & Communication, Calicut University.
 HSE from I.C.A.E.H.S.S, Kerala State Board of secondary education.
 S.S.L.C from I.C.A.E.H.S.S, Kerala State Board.
Passport Details
Passport No : J7407097
Issue Date : 08-08-2011
Expiry Date : 07-08-2021
Personal Details
Father’s name : Aboobacker
Date of Birth : 18-05-1990
Nationality : Indian
Gender : Male
Marital Status : Single
Language known : English, Malayalam, Arabic (Read & Write)
Visa status : Tourist Visa Valid till Dec 2015.
Declaration
I hereby acknowledge that the above given information are true to the best of my knowledge and belief.
Mohammed Thayyib VA