Kapil Kumar is seeking a position that utilizes his skills in networking and IT support. He has over 5 years of experience in roles such as network engineer, technical support engineer, and computer operator. His experience includes working with Cisco Call Manager, routers, switches, IP phones, and troubleshooting network issues. He has technical skills in Cisco routing, switching, Linux, and Microsoft technologies.

1. Kapil Kumar
k9kapil.kumar@gmail.com
Ghitorni, South West New Delhi, Delhi, India
110030
Mobile : +91-9711358303,+918470079943
CAREER OBJECTIVE
Obtaining such a position in the organization where I can utilize my current skills in order to
benefit of company and learn new things for improving my inter personnel skills.
ACADEMICDETAILS
• B.Com [2011] with aggregate of 50% from Vardhaman College, Bijnor, Uttar Pradesh.
• 2 Years Professional Diploma in Computer Hardware & Networking [2010] with
aggregate of 80% from Jetking Institute.
• Intermediate [2008] with aggregate of 52% from UP Board.
• High School [2006] with aggregate of 55% from UP Board.
WORK EXPERIENCE
• Worked as Network Engineer in Dimension Data India Ltd. from April 2013 to till
Date.
Role;-
 Responsible for L1 activities.
 Assist in CUCM and creating endpoints, dial plans, DND demands.
 Troubleshooting different call features: call forward, call forward all, call transfer
etc in IP Telephony.
 Troubleshooting phone unregister issue.
 Verify dial-plan in Call manager and Dial-peer in Router.
 Configuration MGCP and H323 gateway in Call manager and IOS router.
 Responsible for installation and configuration SCCP and SIP biased cisco IP
Phones.
 Responsible to clear network related issues in order to register IP Phones to CUCM
 Install and maintain voice network systems and services
 Interacting directly with end user in resolving their issues.
 Upgrading the call manager from 8.5 to 10.5.
 Responsible for IOS upgrading, License Migrating and configuration the cisco ISR
G2 routers (2911, 2951).
 Create RMA with Cisco for replacing any faulty part after ascertaining its defect
by analyzing the show tech, crash info and logs or other relevant information.
• Worked as Technical Support Engineer in Anand Communication Service Pvt. Ltd.
from January 2012 to March 2013.
Role:-
 Worked as a Video Conference Operator I have responsible setting up
conferences, both multi-participant and point to point where required. Testing of
video equipment.
 Attending Problems of Network equipment such as Switches, LAN Cards, and
LAN Cables etc.
 Support of Telecommunication equipment’s such as EPABX, Digital Phones, KTS
etc. and configuration and installation of IP Phones, Video Conference Equipment
Polycom and Tendberg System.
 Attending problems of Telephone Instruments, IP Phones, Telephone Cables, and
MDF etc.
 Operation of VC Systems. Audio Systems, Projectors.
 Configuration of MS Office, Microsoft outlook, internet, Wi-Fi etc.
 The Work of Network and Telephone Network Diagrams etc.

2. • Worked as Bio Matrices Computer Operator in Smart Chip Ltd. from August 2011
to December 2011.
Role:-
 Managing all tasks related to devise maintenance and backups.
 Creating reports of daily tasks.
 Capturing daily attendance using bio matrix device.
PROJECT DETAILS
• UIDI Project
Description: Responsible for managing all tasks related to data backup and sending daily
reports to enrollment agency.
Maintenance of all devices and taking care of backup policies.
Duration : June 2011 to January 2012
Role : Bio Matric Operator
• STATE BANK OF INDIA (LOCAL HEAD OFFICE NEW DELHI).
Description: Anand Communication Services is authorized vender of State Bank of
India for AMC of LAN, Switching, IP Phones, Network Cabling,
Telephones (EPABX System), Video Conferencing Operate and
Maintenance of other Communication facilities.
Duration : January 2012 to March 2013
Role : Technical Support Engineer
• National Informatics Centre (NIC).
Description: DIMENSIONDATA is the Cisco partner providing IPT support to its clients
National Informatics Centre (NIC) by managing their call manager, gatekeeper,
gateways (2911, 2951), router, switch, IP Phones. Call managers of range from
versions 8.5, 10.5
Duration : April 2013 to till date
Role : Network Engineer
FIELD OF INTERESTS
• Reading magazines related to my field.
• Going through News Paper.
• Listening to Music.
• Surfing Internet and reading Technical Blogs.
CERTIFICATION
• Cisco Certified Network Associate (200-120)
• Cisco Certified Network Associate VOICE (640-461)
• Hardware & Networking
• Windows Administration (MCP)
• Linux (Red Hat) RHCE
TECHNICAL SKILLS
• Working knowledge of Cisco Unified Call Manager (8.5, 10.5), Cisco Unified Call Manager
Express. Basic knowledge of Unity.
• Hands on Experience on Cisco ISR G2 Router (2911, 2951) and Cisco Catalyst 2950/2960
Switch.
• Knowledge of H.323, SIP, SCCP, MGCP
• Routing Protocol (OSPF, EIGRP, IGRP, RIP), Routed Protocol (TCP/IP).
• Basic knowledge of Linux.
• Cisco IP phone registration through CUCM (Manual/Auto/BAT)
• LAN Switching (VLANs, Inter-VLAN routing, STP

3. INDUSTRIAL EXPOSURE
Industrial Visit at:
• State Bank of INDIA
Inplant Training at:
• Worked as a video conferencing operator.
• Conferencing LAN , Switching, Routing, IP Phones,
Industrial Visit at:
• Ministry of India (Rashtrapati Bhawan, PMO(South Block,North Block), Krishi Bhawan,
Shastri Bhawan, Udhyog Bhawan, Sena Bhawan, Dak Bhawan, Loknayak Bhawan, Rail
Bhawan, Delhi Central Government Office.)
Inplant Training at:
• Worked as a VoIP Network Engineer.
• Implement the cisco IPT project and responsible for installing and configuration cisco IP
phones and VoIP Gateway Installing and configuration.
• Responsible to clear network related issues in order to register IP Phones to CUCM
ACHIEVEMENTS
• I was declared employee of the month for setting up LAN within given time lines.
• I was declared employee of the best performance in NIC IPT project.
STRENGTH & HOBBIES
• Good Team Player.
• Good interpersonal skills.
• I can work with time lines and meet them accordingly.
• Realistic positive attitude.
• Good Communication Skills.
• Playing games on Computer
• Exploring knowledge related to my field
DECLARATION
I hereby declared that all information given above is true to best of my knowledge, I shall
be liable for this if anything found wrong.
Place: New Delhi (INDIA)
(Kapil Kumar)