Saed Odeh AL-reyahi is a Jordanian mobile technical support manager with over 17 years of experience in the telecommunications industry. He has worked for several major mobile phone companies including CDC, Alcatel, Samsung, and currently LG Electronics as a regional mobile technical support manager. He has extensive experience in mobile technical support, training, and managing service centers across Jordan, Iraq, Lebanon, Syria and Palestine.

1. Saed Odeh AL-reyahi
+962 77 9355384 - +962 78 8557890
saedreyahi@yahoo.com
Personal Details:
• Date of Birth: 19/03/1979
• Nationality: Jordanian
• Gender: Mail
• Status: Married
Academic Education:
• Secondary certification (90.4%)
• Yarmouk University / Irbid-Jordan (B.Sc. degree in communication Engineering)
Career Profile Summary:
Mar.2001’ – Jun.2001’ Communication Development Company for wireless mobiles networks (CDC)
[Trainee Engineer]
Feb.2002’ – Sep.2003’ Al-Said cellular Company (Alcatel Company for mobile phones)
[Mobile Technical Engineer]
Dec.2003’ – Apr.2010’ Trans Telecom company (Samsung Company for mobile phones)
[Mobile Service Center Manager]
May.2010’ – Until Now LG Electronics Regional Office - (Middle East Levant office)
[Mobile Technical support Manager Engineer]
Experiences:
• Mobile Technical Support Engineer for both Hardware & Software repair
- Service centers general support [repair advice, spare parts forecast, data analysis ]
- Mobile quality issues support [ analysis reports, rework , factory advice]
- Software solution support & test
- Service centers data analysis reports [Repair around time, long pending, reclaim]
- Customer satisfaction support (reply customer e-mail & voice of customer )
- Service network & collection points expand
- Improve repair productivity for technicians
- Update service centers with sales records
- Spare parts Forecasting support for initial, normal &urgent orders
- Market visit & support

2. • Mobile Trainer for Hardware & Software repair
- Hardware training courses for line up models
- Software training courses line up models
- System usage for repair registration & spare parts orders training courses
• Mobile service center manager
- Worked as service center manager for Samsung authorized service centers in Jordan country ( 6 years )
- Works as service center manager for Levant services in Iraq,Jordan,Lebanon,Syria & Palestine countries ( 8 years )
• Wireless mobile networks (base stations )
- Constructing wireless mobile networks (Base Stations) for walky-talky wireless mobiles
- Maintenance of wireless mobile (walky-talky), pager, power supply and antennas
Application Usage & programming languages:
• Windows (XP,Win7…)
• Microsoft Office (Word, Excel, Power point)
• Dealing with Internet and programs
Languages:
• Arabic (mother language)
• English (reading, writing, speaking) very good
Merits:
• Excellent training capability.
• Good theoretical background in the specialized field.
• Ambitious, dynamic personality and well Behaved.
• Great ability of meeting deadlines and working under pressure.
My certificates:
- Certificate of Nokia cellular technical training held on April, 2002 at Nokia Middle East, Dubai, U.A.E.
- Certificate of Nokia cellular technical training held on December, 2002 at Nokia Middle East, Dubai, U.A.E.

3. - Nokia training courses on selling skills for different Nokia phone models.
- Certificate of Samsung cellular technical training held on October, 2004 at Samsung Electronics Company. Middle East, Dubai, U.A.E.
- Certificate of Samsung cellular technical training held on March, 2005 at Samsung Electronics Company. Middle East, Dubai, U.A.E
- Certificate of Samsung cellular technical training held on March, 2006 at Samsung Electronics Company. Middle East, Dubai, U.A.E
- Certificate of Samsung cellular technical training held on July, 2006 at Samsung Electronics Company. Middle East, Dubai, U.A.E
- Certificate of Samsung cellular technical training course on April, 2007 at Samsung Electronics Company. Middle East, Dubai, U.A.E
- Certificate of Samsung cellular technical training held on December, 2007 at Samsung Electronics Company. Middle East, Dubai, U.A.E
- Certificate of Samsung cellular technical training held on April, 2008, 2009 at Samsung Electronics Company. Middle East, Dubai, U.A.E
- Samsung training course on professional selling skills for Samsung U900 phone model
- Certificates of LG cellular technical training held on 2011 ~ 2017at LG Electronics Company. Middle East, Dubai, U.A.E
- ESD training program, Neuro technology Middle East Free zone Company. Dubai. U.A.E.
- CCNA Training Course from Nevada Academy.