This document contains the resume of Ted Weiser. It summarizes his 15 years of experience developing and presenting customer service training programs, training over 5,000 employees. It also outlines his expertise in quality assurance, monitoring customer service calls. His technical skills include knowledge of video and audio systems, home networking, and telecom architecture. Weiser's work experience includes roles as a QA and Training Analyst at Earthlink Business and Comcast, where he developed training programs and materials, facilitated classes, administered QA programs, and provided coaching and support.