1. NEIL CURTIS
PERSONAL DETAILS
Address:
17 FalklandRoad,
Sunderland
Tyne and Wear,SR4 6XA Mobile:07702 822259
E-mail:neilcurtis48@gmail.com
Retail & Direct Sales Training& SalesManagement
A driven,passionateandautonomousindividual with28yearsof experiencein DirectSales, Salesand
Operational Management, Retail Regional /AreaManagement,TrainingandDevelopment, witha
consistentrecordof achievement. Drivingperformanceexcellence forasmanyas 20 directand150+
indirectcolleaguesthroughTrainingandDevelopment,Regularfeedback,CoachingandPerformance
Management. Continuedtoadd value toindividual performancesthroughregularKPIreviewsand
appropriate directionchanges. Developedindividualpersonalgrowthprogramsandrecordsof
achievementthroughregularworkshopsandtraining. Ensuredeffective timemanagementand
compliance torequiredcompanystandardsbydelegatingcompliance andoperational standardsissuesto
experienced teamcolleaguesand seniorstore managers. Developed anddeliveredBespoke Sellingskills
coursesat Phones4u andTopps Tiles. Developed anddelivered1day workshopforCommunication
Excellence forSalesandRetail Managersthatincludedabasicunderstandingof Multi levelCommunication
usingNLPin the Retail Environment. Codeveloped anddelivered a4 dayCoachingand Leadership
Workshopand trainingforPhones4uRetail managers. Developed anddeliveredtrainingforDelivering
CustomerService Excellence.
Personal
An excellentDirectSalesand SalesManagementprofessional alwaysdemonstratingandapplyingapositive
and supportive leadershipstyle toencourage Teamengagement, pride,growth,andownershipof
responsibility.IThrive ondevelopingof people,understanding,andachievingbusinessaimsthrough a
supportive butalsodemandingmanagementstyle, teamfocus,trainingandpositive goal-setting.
Developingstrongpersonal beliefsandvalues withinthe teamtoachieve veryhighprofessional standards
and results.
OperationsManagement
Demonstratingexceptional timemanagement,statistical analysis,andchange managementskillstohelp
teamsadapt to ever-changingcircumstanceswithinthe workplace. IEnjoy analysingperformance
exceptionsandalsoareasof outstandingachievementthroughregularKPIanalysisusingSMARTobjectives
whichdrive myteam of managers to improve consistently. Alwaysconsultingwithseniormanagement
and otherdepartmentstoensure excellentsupporttomyteams. Establishingcompliance andconsistency
throughoutthe teamby installingregularlocal processesandcheckliststhatensure automaticcompliance
to companyrequirementssuchasstock write-offs,timesheetmanagement,auditreporting,stock-take
preparation,staff training,andpoint-of-sale planagrams. Imeetdeadlinesbyplanningandprioritising
objectivesandtasks.
BusinessAnalysis& Development
Formulatinglogistical andfinancialactionplanstoachieve the sales,stock, standards,staff,andservice
goals. Developingin-store andon-site trainingforcolleagues’personalgrowthanddevelopment.
AnalysingP&L,financial managementreports,KPIs,andoperational standardstoidentifyareasfor
improvementandtoenhance andcontinually move the businessforward. Generatingnew ideasto
improve the numberof businessvisitorsviaworkshopsormore directapproachessuchastrade eventsand
businessdevelopmentcoachingforstore managers. Reviewingperformance andproductionregularlyto
ensure thatthe businessgoalsare met. Suggestingnew ideastolowercostsandimprove saleswithinthe
company,suchas processestofollowupwrittenquotationsandturnthemintosalesandalsoeasy-to-
followExcel KPIsheetswithcolourcoding.

2. NEIL CURTIS
Communication
Motivatingotherstoachieve higherperformance andproductivitylevelsusing specialistNLPCoaching
techniquesthatproduce excellentresultstime andtime again. Adoptinganassertive anddiplomatic
approach to all aspectsof businessdevelopment. Buildinggoodrelationshipswithclientsandcolleaguesin
personandoverthe phone.
EDUCATION, QUALIFICATIONS& PROFESSIONAL MEMBERSHIP
Level 4 Cityand GuildsinPreparation for Teachingin the LifelongLearningSector, City& Guilds7303
with SunderlandCollege.
Certificate inTrainer Training with the NLP Academy.
Training with NLP. NLP Academy.
LicensedMaster PractitionerNeuroLinguistic Programming, Mckenna-BreenLtd,2000.
Diploma in Professional Clinical Hypnotherapy,D.Hyp.
CAREER HISTORY
Aug 2009-Present, BusinessDevelopmentDirectorand Direct salesand salesmanagementof home
improvementproducts and servicesto home owners throughout the northeast of England.
Jan 2007 to Present,TrainingConsultant –
TrainingSME’s inall aspectsof People Management, Positive Thinking, StressManagementandAbsentee
Reduction,Teambuilding, Motivation,PresentationSkills,NLPapplicationsforbusinessimprovement,
LeadershipandCoachingdevelopment.Retail Sales andRetail OperationsManagement,Basicand
AdvancedSalesTechniques,.
Feb2006 – Dec 2006 General Manager Esporta Sunderland -PrestigiousHealthand Racquet Club
ReportingtoRegional OperationsManager,responsibilitiesincludedP&Lprofitability,budgetarycontrol,
Colleague PerformanceManagementovertendepartments. DisciplinaryandHRpolicyimplementation.
Turn over£10 million,10 DirectReportsand100 indirectreports.
Major Achievements:
Netgain(Members) fromJulytoOctober2006 was approaching70 withbelow average attritionwithinthe
group.
Customersatisfactionalsoimprovedwithaclearreductioninterminationrequestsbymembers. From
March 2006 to November2006 the total membernumbersincreasedfrom5300 to over5700.
Instrumental inthe recruitmentandteamdevelopmentprocessforsalesconsultantsandsalesmanagers
whoproducedinexcessof targeteverymonthwiththe clubbeingconsideredasthe clubthat makesthe
difference forthe Regional SalesPerformance andtargetachievement.
2001 – Dec 2005 Area Manager/Regional Director, Controller,Topps TilesPlc, North East Area
The UK’s largestceramictilesandwoodflooringretailerwithover250 stores. Reportingtothe Retail
OperationsDirector,responsibilitiesinclude customerservice,profitability,andgrowthinanarea with20
stores,upto 150 staff,andover£10m annual turnover.Contributetowardssuccessful developmentof the
company'strainingdepartmentbyprovidingbespoke management,salesandcustomerservice training.
DevelopedaKPImanagementtool forcompanywidestore managers, whichwasmade available toall
storesthroughthe companyintranet. Developedasalesquote follow-upprocesswhichincreasedsales
numbersfromcurrentfootflowlevels.
Major Achievements:
Builtthe NorthEast Area intoa consistenttopachieverinbusinessdevelopmentandgrowthwith14%like-
for-like targetincreases.

3. NEIL CURTIS
Enhancedthe company'sbrand image by streamliningthe teamandincreasingstaff awarenessof
customerservicesthroughregulartrainingandone-on-one coaching.
Exceededprofitabilitytargetsby11% by developingcolleagueswithacoachingsystemforstore managers
and teamswhichmaintains apositive personal andcompanygrowthplatform.
Securedlowstaff turnoverbyinitiatingregularteamfeedbacktoraise morale andensure higherjob
satisfaction. Deliveredconsistentlylessthan3% marginerosionandone of the company'sloweststock
lossesafterstock-take byprovidingmanagerswithastep-by-stepstockpreparationguideandalsoby
regularlyreviewingauditandstockcontrol procedures. Enabledstore managerstoinstantlysee how they
were performingonall KPIsafterintroducinganIntranet-basedKPI reportingsystemandimproved
Coachingand Developmentskillswhichmeantmanagerscouldcoachanddevelopweakareasof
performance withintheirownteam.
2000 – 2001 Retail Operations Manager (Three-MonthContract),Wearside Communications,Peterlee,
Co Durham.
Mobile telecomssalesandservice withthree retail outlets.Reportingtothe ManagingDirector,
responsibilitiesincludedoverseeingday-to-dayretail outletoperations,recruiting,stockcontrol,sales
increases,andmarginincreases. Networkedwithvarioussuppliersof networkairtime andhardware such
as the handsetsandaccessories.
Major Achievements:
Secured200% overall businessgrowthinthree monthsandincreasedprofitableconnectionstothe four
networkswithanewsalesstrategy,astructuredsale processthat staff coulduse withoutexpensive
outsourcedsalestraining,andastrongfocus onprofitabilityandservice.
Ensureda more streamlinedbusinessplanbyreducingunnecessarycostsandcontrolsandimplementing
targetson keyprofitable areas.
Improvedbrandawarenessthroughpositive PRandbydevelopinganine-stepsalesandcustomerservice
trainingstrategy.
2000 Salesand ManagementConsultant(Self-Employed),EconoluxLtd,Lancaster
A marketingcompanyretailingvariousproductsincludinghydrotherapysystems.Reportingtothe Sales
Director,responsibilitiesincludedoverseeingsalesconsultantandmanagerrecruitmentanddevelopment
for the group'sHydrotherapyproducts.
Major Achievements:
Wrote and deliveredinductiontrainingwhichincludedHydrotherapyuses,features,andbenefitsandalso
salespresentationdelivery.
1997 – 1999 Phones4u Sales consultant
One of the UKs largestmobile telecommunicationsretailerswithover400 stores.
1999 - 2000 Regional Trainer - Training Department,Phones4u, North
Reportingtothe Group TrainingManager,responsibilitiesincludedwritinganddeliveringbespokesales
and salesmanagementtrainingcoursesforall staff fromareasalesmanagersto salesconsultants.
DeliveredTrainingtobetween15and 20 candidates percourse.
Major Achievements:
DevelopedanddeliveredcoursesincludingIntroductiontoSelling...AdvancedSelling...Retail
ManagementandBusinessDevelopment...CoachingandLeadershipforManagers...Communication
Excellence (Multi-Level CommunicationSkillsforSalesandSalesManagement)
1997 - 1999 Area Manager, Phones4u, Northwest
Reportingtothe Retail OperationsDirector,responsibilitiesincludedoverseeingbetween10and 15 High
Streetstoresinthe NorthEast andthe NorthWestof England.Ensuredthatcorrect administrative
procedureswere adoptedandthatlegal issueswereenforcedthroughoutthe area.

4. NEIL CURTIS
Major Achievements:
OpenedtenNewConceptstoresinthe NorthWestof EnglandfromLancaster to Chesterwithin15months.
Met and exceededvolumetargetsspecifiedbythe businessplan.
Developedhighlyefficient retailteams,which workedwell togetherbyaccuratelyassessingstaff andstore
peakperformance levelsandensuringregularperformance feedbackanddevelopment.
Ensuredthat stocklossand shrinkage were keptwell below tolerance levelsbyensuringcomplete
compliance whenimplementingandmonitoringthe companystockandcost control measures.