1. MARK T. TSUDA
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KEY COMPETENCIES
Leadership
 Accomplished executive with over 25 years of strategic leadership experience and highly skilled in Retail,
Wholesale, Spa, and Hotel operations.
 Supervisory experience managing a team of 28 direct reports and a total staff content of 400 people with
responsibility for the hiring, development, and performance of the senior management team.
 As the Chief Executive Officer for Jams World/Surf Line Hawaii, Ltd. successfully refocused grew this resort
leisure wear company to over 300 wholesale accounts and 12 retail locations.
 With Golden Door/LXR Spas, served as the Spa Operations Vice-President for 11 properties in North
America and the Caribbean.
 As the Regional Vice-President with Mandara Spa, negotiated and operated 17 spas across Asia-Pacific
including locations in Hawaii, Japan, Micronesia, Fiji, and French Polynesia. In this role grew revenue from
by over 150% during a 5-year period achieving a net profit of 15%.
 With Aston International in Guam, functioned in a dual role as Area Director of Sales &Marketing for 3
hotels and the Executive Assistant Manager for the Ladera Tower property.
 Skilled in presenting at all levels of an organization including C-Suite executives, Board of Directors, parent
companies, investors, and line staff.
Operations and Financial Management
 Able to create and implement growth strategies, long-term strategic plans, annual goals and objectives, and
deliver established metrics and revenue targets.
 Responsible for Revenue Management, including operating budgets, P&L, payroll, and complete financial
accountability of the company and assigned departments.
 With Jams World, served as the Project Manager for the recently completed 15-month project that relocated
and renovated a 26,000 square foot space as the new factory, warehouse, and offices.
 In all positions led new openings of 18 locations from conception to grand opening including design, contract
and lease negotiations, construction, Furniture, Fixture & Equipment (FF&E) sourcing & procurement, and
operations planning & set-up.
o Jams World – opened 12 store locations and relocated 3 stores.
o Mandara Spa – negotiated the lease agreements, build-out, staffing, and operational setup for 5 spas.
o Golden Door – designed and opened 3 properties.
Process Improvement & Efficiencies
 Excellent history of improving service and realizing cost reductions through streamlining efforts, elimination
of redundancies, and overall process improvement.
 With Jams World, from 2008 – 2010, achieved a cost saving of over $850K through strategic reduction in
expenses while maintaining the current work force with no pay-cuts.
 Re-designed the E-commerce department and website and grew sales by over 80%.
 Overhauled and restructured the organization including the Board of Directors and Corporate officers.
 Successfully coordinated Mandara Spa’s remediation efforts during the Hilton Hawaiian Village Kalia
Tower’s closure due to mold. For a 14-month period the spa remained open during the tower’s closure.
Guest Services & Relationship Building
 Customer Service leader ensuring the highest level of client experience, in line with the company’s service
guidelines while exceeding guests’ expectations. Promptly address guest concerns and ensure a positive
resolution.
 Proven ability in cultivating relationships throughout the organization and beyond. Worked in tandem with
internal departments, external vendors, Board of Directors, community leaders, business partners, and key
stakeholders to advance the brand and reputation of the company.
 Community advocate and business leader with volunteer positions with the Hawaii Fashion Incubator, Retail
Merchants of Hawaii, Chamber of Commerce, and Hawaii Employers Council Board of Governors.