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MARITSA SMITH
5 Spier Place, Willowild, Hurlingham Manor, 2196 | 082 838 6322 | maritsa.smith@za.abb.com
PERSONAL GOAL
To develop, manage and deliver an interactive training model that slices across all levels and
disciplines of the organization, to build links across the organization, in addition to the development
of skills encompassing the principles of lifelong learning.
PROFESSIONAL SUMMARY
I enjoy managing all of the variables, aligning and realigning them until I am sure I have arranged them
in the most productive configuration possible. I enjoy developing successful strategies for getting
things done. Challenging myself to find ways to make even the most successful systems and
arrangements better.
I constantly strive to learn and improve. The process of learning is as important to me as the
knowledge I gain. I am energized by the steady and deliberate journey from ignorance to competence.
I am excited by the thrill of learning new facts, beginning a new subject, and mastering an important
skill. Learning builds my confidence. Learning is a passion of mine. My own learning, but also helping
others to learn and to develop into the best they can be. I believe in transformation and that the most
effective way to achieve this is by upskilling the people in South Africa, especially with scarce skills.
Whilst others might be intimidated by new rules, new skills, or new circumstances, my willingness to
soak up this “newness” can calm their fears and spur them to engage. I take this responsibility very
serious.
COMPETENCE
Human Resources
My understanding of human resources strategy, principles and functions was gained from experience,
working closely with the previous Training Manager, but also through my studies. I understand how
training and development supports the workplace, how training fits into the performance
management system and the impact training has on performance measurements. My tenure, as part
of the company’s Employment Equity committee, broadened my knowledge on ABB’s human
resources strategies. From the business perspective, I’m well entrenched in the ABB Global training
view, working closely with the Global teams of all the ABB Universities and the Steerco. I am also
serving on the Local Drives Training Steerco, reporting directly to the Global Steerco. I have a solid
knowledge of the workings and requirements of the SETAs, NQF and SAQA and is currently working
on a project with my direct manager and ECSA (Engineering Council of South Africa) to have our
product courses accredited towards continuous professional development points (CPD)
Industry
My industry knowledge consists of understanding adult learning theory and techniques, employee
development trends, technology-based training methods and best practices for encouraging
employee participation in the development process. I have also gained a lot of Industry knowledge,
pertaining to the ABB business, through working in different areas in ABB over a period spanning eight
years. I have a solid product knowledge and work closely with the Service Managers across all four
divisions.

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I have a solid knowledge of marketing strategies and management and is working closely with our
Marketing department, using SalesForce to create campaigns and access markets, to effectively
promote and sell new and existing training products.
Leadership
I gained experience in this through my studies, but also by managing multi-cultural teams during
previous positions held in different companies. I attended the highly recognized Leadership
Development Skills program that ABB offered, further honing my leadership and communication skills.
Functional Expertise
My verbal communication skills are at the foundation of my functional expertise for training and
development. My ability to facilitate focus group discussions, conduct classroom learning sessions,
seminars and workshops are skills that I have acquired through not only my studies but also many
years of doing Toastmasters and ATKV public speaking. My public speaking capabilities is an essential
component of a training and development manager’s skills. I am still actively involved with public
speaking by giving informal public speaking training to scholars in primary school and have been used
at various occasions to judge at such events.
SKILLS
- Active learner
- Manager in multi-cultural teams
- Excellent administration skills
- Public Speaker
- Harmonizer
- Microsoft Office
- Organised co-ordinator
- Embracing efficiency
WORK HISTORY
October 2013 to Present
Marketing and promotions coordinator, Technical Training | ABB South Africa | Johannesburg ZA
July 2012 to September 2013
Accounting Centre Analyst, Foreign | ABB South Africa | Johannesburg ZA
August 2008 to June 2012
Employee Vendor Accountant | ABB South Africa | Johannesburg ZA
April 2008 – August 2008
Practise Manager | Dr. HTE Bohnen | Black Rock, Northern Cape ZA
July 2007 – March 2008
Debtors / Creditors Clerk | Dr. AEA van der Merwe | Welkom ZA
February 2002 – June 2007
Practice Manager | Dr. PP Scott | Welkom ZA
July 2001 – June 2002
Practise Manager | Dr. HTE Bohnen | Johannesburg ZA

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July 2000 – June 2001
Marketing & Sales Consultant | Virgin Active | Welkom ZA
November 1997 – June 2000
Processing & Investment Clerk | Standard Bank of South Africa | Welkom ZA
RESPONSIBILITIES
 Training - Manages training delivery using the correct products and materials.
 Course selection - Assists in determining appropriate training courses for customers.
 Training materials - Prepares training materials and equipment needed for new product
training.
 Training calendar - Informs all relevant stakeholders of new and updated training program
calendars.
 Documentation - Collects products, tools, peripherals, and documentation needed for the
course.
 Trainers - Works with internal resources to identify appropriate trainers for specific
customer requirements.
 Prices - Contributes to price determination for standard and customized courses.
 Invoices - Delivers all documentation to relevant internal resources to proceed with invoicing.
 Have been fulfilling the job function of Senior Administrator since February 2014 thus I have
been preparing quotations, receiving orders and invoicing.
 Managing the Learner Management System, thus scheduling the courses on LMS so that they
are visible globally on the internet. Enrolling students on LMS so that they can complete e-
learning, attend courses. Manage the system by uploading / revising courses, completing
courses when the delivery was done.
Standing in successfully since the resignation of the previous Technical Training manager (July 2016)
 Maintaining the public and on-request Technical training schedule.
 Ensuring that quotations goes out timeously.
 Ensuring the orders are coming in.
 Ensuring that the invoices are done and revenue is taken.
 Ensuring that the cost module is kept up to date and regular meetings with business managers
to ensure that no costs are exceeded.
 Customer visits and negotiations.
 Supplier visits and negotiations.
 Scheduling for 2017 and costing preparation for the 2017 budget.
 Guaranteed the design and delivery of internal and customer technical training courses in
accordance with contract and budget.
 Ensured constant scheduling for the Technical Training function, assigning suitable trainers
and classrooms for each scheduled training intervention and providing necessary schedule
changes for other departments in case of over schedule.
 Ensured that training related documentation and any special equipment or customized
devices are accurately prepared and available for training sessions.
 Established pricing for courses for 2017 by meeting with the respective service managers
and negotiating rates for the trainers to ensure a solid profit margin.
 Selected, managed, and ensured proper training of outsourced trainers, negotiating new
trainer deliveries and the best possible prices.

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 Planned intermittent training for trainers to ensure continuous development of their
knowledge of current technical environment and solutions.
 Maintained detailed record of the training courses attended by internal resources.
 Ensured training courses are performed in accordance with Occupational Health and Safety
(OHS) directives.
ACHIEVEMENTS
Achieved single highest ABBSOM training order (ZAR1.5m) on condition monitoring training course.
SAP / REMSC Super User on the CRM Training Scenario including the complexities of multiple
customers to a single order.
Ambassador of change to support Project Serengeti changeover.
ABB Employment Equity committee member, selected as Scribe.
ABB Expense Claim Process turn-around (2008). When I joined ABB, the expense claim process was
cumbersome and employee reimbursement only twice a month. The streamlining resulted in
customer satisfaction and ease of administration load. Within 6 months, the lead time was shortened
to 1 week, and thus, I was the sole Employee Vendor Accountant. Through my final efficiency checks,
the whole process was shortened to 3 days, instead of the usual two weeks.
During my tenure as Accounting Centre Analyst: Foreign, the DHL Global and DHL Express accounts
were my responsibility. When I took over, many of the invoices were overdue. The account was
arrears, in excess of ZAR500 000.00 and the recon was 36 pages long. After being appointed, Head of
Project, together with a DHL task team, the 3-month project yielded a) no arrears amount b) only R36
000.00 outstanding.
EDUCATION
Unisa – NQF6 Managing Training & Development, 2015
Unisa – NQF6 Social Media Marketing (Managing Marketing, Marketing Strategies and Social Media
Marketing Channels, 2014)
Courses attended:
Outlook 365
Leadership Skills Development Program - ABB
Excel – Intermediate Level – ABB
General VAT – KPMG
Healthbrige
QEDI
Medit Advanced
Medit Basic
Sales Level 1