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Managing Career & Reward Progression – The Model
Managing Career & Reward Progression – The Model
Write Role
Profiles
Induction
methods
defined
Create an
Implementation
pl...
Managing Career & Reward Progression – Our Status
Write Role
Profiles
Induction
methods
defined
Create an
Implementation
p...
Example of Current Career and Reward Progression - Advisor
Journey
Advisor
£13,500
Average entry level
based on 37.5 hours...
Example of Career and Reward Progression - Advisor Journey
Advisor
£13,500
Based on 37.5 hours
An Advisor’s journey can de...
Role – 80% coaching
Advisor Career Path – Operations
Advisor
£13,500
Based on 37.5 hours
Floor
Walker
£15,500
Band 7
Grad
...
Advisor Development - Support Areas
Advisor
£13,500
Based on 37.5 hours
Incremental increases in-line with Career Framewor...
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Creating a cohesive career progression model

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The 'jigsaw' pieces required to enable the creation of a cohesive and controlled career framework, with this example focused on the Contact Centre sector.

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Creating a cohesive career progression model

  1. 1. Managing Career & Reward Progression – The Model
  2. 2. Managing Career & Reward Progression – The Model Write Role Profiles Induction methods defined Create an Implementation plan for sites where nothing exists and to replace legacy structures Review annually to ensure market Competiveness; effectiveness; and affordability Create pay band structure reflecting pay progression steps from role profile Create a reward strategy/policy to manage incremental pay progression
  3. 3. Managing Career & Reward Progression – Our Status Write Role Profiles Induction methods defined Create an Implementation plan for sites where nothing exists and to replace legacy structures Review annually to ensure market Competiveness; effectiveness; and affordability Create pay band structure reflecting pay progression steps from role profile Create a reward strategy/policy to manage incremental pay progression  ? X X   ? X ? X X 
  4. 4. Example of Current Career and Reward Progression - Advisor Journey Advisor £13,500 Average entry level based on 37.5 hours No consistent approach on; the roles use as a career step; the training provided; or reward offered
  5. 5. Example of Career and Reward Progression - Advisor Journey Advisor £13,500 Based on 37.5 hours An Advisor’s journey can develop either way – Operations or Support Areas (other options also exist, eg, Admin; HRSS; MI; Quality; etc) Fixed Term Advisor
  6. 6. Role – 80% coaching Advisor Career Path – Operations Advisor £13,500 Based on 37.5 hours Floor Walker £15,500 Band 7 Grad Bay Coach £16,000 Band 7 Business Trainer Entry level £18,000 Band 6 Deputy Team Leader Post MAP Entry Level £18,000 Band 6 Team Leader Entry level £19,500 Band 6 Management Development Programme Phase 1 Uplift paid only when undertaking this role BAU Role MAP Training Delivered Fixed Term Advisor
  7. 7. Advisor Development - Support Areas Advisor £13,500 Based on 37.5 hours Incremental increases in-line with Career Framework bandings Band 6 SD6 Band 5 SD5 Band 4 SD4 Band 7 SC6 Band 6 SC6 Band 5 SC6 Band 6 SD6 Band 5 SD5 Band 4 SD4 Development follows PDR Process and evidence of skills Fixed Term Advisor

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