1. E K A T E R I N A B I L E T S K A Y A
E-mail: Ekaterina.biletskaya@harrods.com
Mobile: 07718307876
PROFILE
I am passionate, hardworking, determined and a persevering person. I work well under pressure and I am committed to adding value
to people and organisations and to providing quality service. I am willing to learn new skills and I have the ability to learn fast. As part
of a multidisciplinary team I am adaptable, organised and enthusiastic with a high sense of leadership and ownership of my
responsibilities.
PROFESIONAL EXPERIENCE
• HARRODS LTD. (12/2007 – at the present)
Assistant Manager Harrods/ Brand manager Ralph Lauren (03/2014 – At Present)
• Complete management of the Ralph Lauren mini super brand in Childrenswear Harrods within 3 different areas –
Baby, Kids, Juniors with the total units turnover of over 37,000
• Monitoring a sales team of 11 people across 3 areas including full and part timers
• Monitoring and driving sales, service, standards on the shop floor across the division
• Monitoring and driving KPI’s of the RL team through coaching
• Recruitment and building team that is representing RL in Childrenswear
• Commercial awareness of competitors, monitoring and driving sales of the brand
• Working closely with buying team and brand, weekly analysis of the performance through trade reports
• Conducting and executing weekly action’s plans through analysis of the trade, working closely with RL merchandise
coordinator
• Conducting and performing brand’s and divisional training
• Full control of stock levels, monitoring stock integrity and online sales
• Organising and executing stock takes, sale set up preparation and take down across 3 corners
• Conducting and performing quarterly and annual reviews for RL team
Assistant Manager Childrenswear (01/2011-March 2014)
Responsibilities:
• Complete managing of Baby Layette, Children's Nightwear and Underwear, Summer Essentials, Children’s
International Designers departments
• Monitoring and driving KPI’s
• Managing current team of 7 sales associates, both full time and part time
• Recruitment and building a new team from internal / external candidates
• Running team member performance reviews, recognising coaching and development skills for individuals
• Commercial awareness by regular merchandising moves and monitoring competitors
• Working closely with vendors and new products
• Organising and leading staff training sessions
• Delivering highest class customer service, proved by 90% guest shopper overall
• Organising training to raise the skills of the team
• Working closely with the buying office team
• Full control of stock levels, organising stock takes, sale preparation and take down

2. Achievements:
• Completing HMP (Harrods Management Programme)
• Complete ownership of organising and opening of the Summer Essentials department
• Running Summer Essentials and Nightwear and Underwear with £2m annual budget
• Supporting the opening of Baby Layette and Gifts department
• Being selected for the Learn & Development secondment programme summer 2012. Training and managing groups
of 25 to 30 new starters at Harrods.
Sales Associate - Nursery Furniture / Childrenswear (02/2008 - 01/2011)
Responsibilities:
• Being in charge of Harrods of London baby layette brand
• Providing an excellent customer service, with guest shopper scores of 98% and above
• Building a regular customer data base to maintain contact
• Regular merchandising of the brand to maintain regular profits and highest standards
• Maintaining correct stock levels by working closely with buying office
Achievements:
• Being in the top 10 best sellers in Childrenswear with annual sales over £500k in 2007 with the Nursery Furniture
annual budget under £1m
• Being part of Sales Academy launch
• Becoming Ambassador for the new starters
• Become a team leader and Sales Executive of the department
EDUCATION
• HARRODS MANAGEMENT PROGRAMME (2013 at present)
Harrods Ltd.
• SALES ACADEMY (2010)
Harrods Ltd.
• MASTER OF ENGINEERING IN ENERGY SYSTEMS (2004 – 2010)
Ivanovo State Energy University, Russian Federation
• BUSINESS MANAGEMENT (2000 - 2003)
• Ivanovo State Energy College, Russian Federation
OTHER SKILLS
• Languages: Russian (mother tongue) and English
• Harrods ambassador programme
• P&L and Finance Harrods
• Completing 6 months Assistant managers training coarse from Harrods
REFEREES
Eleni Toouli – Sales Manager Babyshop
Rebecca Williams – Sales Manager Childrenswear

3. Claudia Carvalho – Sales Manager Nursery Furniture
REFERENCES AVAILABLE ON REQUEST