1. Tips and tricks

2. What are we looking to get?
Some money? Big money?

3. Be on target
You are there to get the job, so focus!

4. Content
 Introduction/The essentials of success
What to expect on a full English interview
 Tips and Tricks
The most important trait
Three common deadly mistakes
Dress for success
 Open questions/feedback/Q&A
Frame for discussion on what works best

5. The Essentials
 Get ready to talk about
 Past employment history
 Expectations from the job (past and future)
 Strengths and weaknesses (Identify both)
 Always concentrate on
 The Interviewer and not the surroundings
 The information given
 The reason that drove you to the interview
See handout A

6. The MOST important trait
 Self-Confidence
See handout B

7. Three common deadly mistakes
made in job interviews
 Poor non-verbal communication image
 Poor verbal communication skills
 Not asking questions
See handout C

8. Dress to impress
Always wear something conservative and proper
See handout D

9. The right Attire but not the right attitude

10. Feedback

11. Job Opportunities
 Cap Gemini
 Deduction Analyst
 Collector
 Transactel
 Customer Service Representative
 Officient
 Telemarketing
 Genpact
 Customer Service Representative

12. Cap Gemini (General Information)
 Salary: expectation has to be < Q 4,000
 Schedules: 6:00 am – 3:00 pm/7:00 am – 4:00 pm/8:00
am – 5:00 pm
 Training (7 weeks)
 5 weeks of training fully paid + 2 weeks of shadowing
 Other benefits:
 Training and operations on our most modern site
 Excellent growth opportunities
 Discounts on many commercial stores/restaurants
 Medical insurance
 Cell Phone corporate plan
 Credit card
 On site medical services

13. Cap Gemini (Deduction Analyst)
Positions available: 6 for September 14th
 Job description:  Profile
This person would be responsible for:  English level: 85%
Resolving outstanding customer deductions,  Education: 2nd year of any degree at any
communicating with the sales force regarding university
any customer deductions that have not been  Salary expectations: under Q 4,000.00
approved, communicating with the customer
 The ability to follow instructions and pay
in requesting repayments on denied
deductions. Assisting with cash posting, when attention to details
needed and assisting the A/R Supervisor when  A high degree of motivation and initiative
needed.  The ability to work under stressful conditions
 Team Player and fast learning skills

14. Cap Gemini (Collections) Positions available: 13 for September 14th
 Key Areas of Responsibility:  Profile
 Managing customers portfolio assigned to  Excellent Customer Service skills
individual by:  Very good knowledge of English – both
 contacting customers (primarily via phone, e-mails, spoken and written
faxes)
 interaction with Customer Service and Credit Teams  Attention to detail and proactive approach
and resolving requests from internal departments  Able to work under pressure
 analyzing customers’ accounts (SAP, Excel)
 providing excellent customer service to clients  Good numeracy skills
 Demonstrating wide and detailed knowledge of  Team player
processes and procedures; making sure  Computer literate (Excel and Word)
procedures are being understood and followed by  Ambitious, focused on results
other team members
 Supporting other collectors in complex issues,  Influencing and negotiation skills
working closely with others to add value to the
process  Desirable:
 Supporting Team Leader to ensure the team  College degree or progress toward degree
achieves targets to maximise productivity, quality,
service standards and improve efficiency  Knowledge of accounting and finance
 Performing training within existing team and for environment
new team members  Knowledge of SAP
 Maintaining proactive working attitude towards
the client

15. Transactel (General Information)
 Salary: Q3,750 + Q800 performance bonus
 Training (3-4 weeks)
 CC (August 17th): 8am-6pm, mon-thu, 8am-5pm, fr., Centro Comercial
Pradera Building Zona 10 (On top of San Martin, 4th level)
 Other benefits:
 Training and operations on our most modern site
 Excellent growth opportunities since these are our first ramp up classes
 Discounts on many commercial stores/restaurants
 Life insurance
 Medical insurance
 Cell Phone corporate plan
 Credit card
 On site medical services
 Transportation (Paid)
 Parking space (Paid)

16. Transactel (CAM-CSR) Positions available: 22 for August 17th
 Responsibilities:  Profile:
 CAM agents will perform a variety of tasks, including but not  Current experience as a TI Call centre employee
limited to the following:
 A related post-secondary education or equivalent
 Greet Clients in a courteous, friendly, and professional manner experience
using the procedures described by the client
 Experience and/or knowledge of a customer service
 Listen attentively to Client needs and concerns and demonstrate environment
empathy
 Excellent customer service and problem-solving skills
 Clarify client requirements and probe for and confirm  A positive, friendly attitude
understanding of requirements or problem
 Strong negotiating and decision making skills
 Resolve Client requirements through first contact resolution  Ability to learn and share information with others
 Ability to work independently with a minimum of
 Confirm Client understanding of the solution and provide
additional Client education as needed supervision in a fast-paced environment, while effectively
managing multiple tasks
 Effectively transfer misdirected Client requests to an appropriate
party  Must demonstrate a willingness to adhere to schedule
policies and procedures.
 Contribute ideas on ways to resolve problems to better serve the  Embracing change.
Client and improve productivity
 Assets:
 Update Client records and follow guidelines for maintaining  1-2 years experience in Accounts Receivable and/or Client
follow up and next step in collection process
Services within a large call centre
 Maintain broad knowledge of products, pricing, promotions,  Experience with an outbound dialer
procedures, and other important issues through management
communications, team meetings, focus groups, formal training,  Experience in a Windows environment
and Habitat (among other tools)  Experience in any sales or customer service role (e.g. retail,
call centre)

17. Transactel (CAM-CSR)
Positions available: 22 for August 17th
 Training:
 8 AM to 6 PM MON to THU and 8 AM to 5 PM FRI
 SAT and SUN OFF
OJT / PGU:
 8 AM to 6 PM MON to THU and 8 AM to 5 PM FRI
 SAT and SUN OFF
Production:
 3 agents - 11 AM to 9 PM MON to THU and 12 PM to 9 PM FRI
 3 agents - 9 AM to 7 PM TUE to FRI and 8 AM to 5 PM SAT
 16 agents - 10 AM to 8 PM TUE to FRI and 8 AM to 5 PM SAT

18. Transactel (CC-CSR) Positions available: 18 for August 17th
 Responsibilities:  Profile:
 CSRs shall perform a variety of tasks, including but not limited  12 years of formal education or equivalent
to the following:
 Greet Clients in a courteous, friendly, and professional manner  Knowledge of basic computer operations
using the procedures described by the client
 Willingness to rotate shifts, as needed
 Listen attentively to Client needs and concerns and demonstrate
empathy
 Courteous with strong customer service orientation
 Clarify client requirements and probe for and confirm
understanding of requirements or problem  Dependable with attention to detail
 Resolve Client requirements through first contact resolution
 Good listening and speaking skills
 Confirm Client understanding of the solution and provide
additional Client education as needed  Willingness to learn
 Effectively transfer misdirected Client requests to an appropriate
party  Good sales skills
 Contribute ideas on ways to resolve problems to better serve the  Fluency in English
Client and improve productivity
 Update Client records  Ability to multitask
 Maintain broad knowledge of products, pricing, promotions,  Strong problem solving/troubleshooting skills
procedures, and other important issues through management
communications, team meetings, focus groups, formal training,
and Habitat (among other tools)  Existing/active TI/Transactel team member
 Wireless or Telecom experience preferred

19. Transactel (CC-CSR)
Positions available: 18 for August 17th
 Training:
 12 PM to 10 PM MON to THU and 12 PM to 9 PM FRI
 SAT and SUN OFF
OJT / PGU:
 12 PM to 10 PM MON to THU and 12 PM to 9 PM FRI
 SAT and SUN OFF
Production:
 18 agents - 12 PM to 10 PM MON to SUN (1-2 Days OFF,
don’t know which ones)

20. Officient (General Information)
 Salary: Q4,000 + commission
 Training (2 weeks) – fully paid
 Other benefits:
 Training and operations on our most modern site
 Excellent growth opportunities since these are our first
ramp up classes
 Parking space (Paid)

21. Officient (Telemarketing) Positions available: ???
 Job Description:  Knowledge, Skill, and Abilities:
This position is responsible for selling and/or providing  Knowledge of sales and customer service processes.
customer service on behalf of Vendor and its Online Green  Must be a good listener, enthusiastic, energetic, and creative as it
Directories. Establish and builds positive relationships relates to resolving customer issues.
with company’s Online Green Directories.  Ability to function in a rapidly changing and evolving work
environment.
 Essential Job Functions:  Must be able to type at least 30 words per minute.
 Abide by all Company and Divisional procedures and  Must be able handle multiple priorities simultaneously.
policies.  Ability to build productive business relationships with peers and
 Work collaboratively with other TSRs and Vendor customers.
management to meet evolving company and Online Green  Must develop and display good decision making skills as it
Directories objectives. relates to thinking on one’s feet.
 Exhibit a positive attitude and professional demeanor at all
times.  Education and Experience:
 Demonstrate maturity, integrity and character in
relationships with all colleagues, customers and  Strong conversational English, verbal and written
prospective customers. communication skills REQUIRED.
 Attend meetings, training sessions, and product  Preferred college degree in Business, Marketing or related
introductions. area preferred. Commensurate work experience considered
 Perform other miscellaneous duties as assigned by but not required.
management.
 Selling and/or customer service experience.
 Understanding of US business culture preferred.
 Understanding of US Geography and Demographics
preferred.
 Some prior experience working with computers and
experience with Microsoft Windows and use of the Internet.

22. Genpact (General Information)
 Salary: Q3,200 (Q 3,400) + performance bonus
 Training (2 weeks) – fully paid
 Other benefits:
 Training and operations on our most modern site
 Excellent growth opportunities (assured after 6 months)
 Parking space (Paid)
 Night Transportation
 Medical Insurance (after 2 months)
 Life insurance (after 1 year)
 Study support (after 1 year)
 Referral program
 Nurse on-site
 Cafeteria on-site

23. Genpact (General Information)
Candidates that can’t be hired:
 Illegal US residents
 Underage citizens (we hire 18 years or above)
 People without a NIT, Cedula, or High school diploma
 People with police or criminal records
 People that cannot open a bank account (especially in BAC)
 People that have been fired in the last 5 years due to
attendance/performance
 People that have worked for GE or GE Money affiliates
 People that are not willing to conduct a background check and
drug screen test

24. Genpact (Customer Service Rep.)
Positions available: 120 for September 1st
 Job Description:  Educational Qualifications
The Customer Service Representative does interact with Desired:
customers to provide and process information in response to
inquiries, concerns and requests about products and services .
 High school diploma, general
 Duties/Responsibilities: education degree or equivalent


respond promptly to customer inquiries
handle deal directly with customers either by telephone,
 knowledge of customer service

electronically or face to face
and resolve customer complaints
principles and practices
 obtain and evaluate all relevant information to handle inquiries
and complaints  knowledge of relevant computer
 perform customer verifications
 process orders, forms, applications and requests applications
 direct requests and unresolved issues to the designated resource
 manage customers' accounts  ability to type
 keep records of customer interactions and transactions
 record details of inquiries, comments and complaints  knowledge of administrative
 record details of actions taken
 manage administration procedures
 communicate and coordinate with internal departments
 follow up on customer interactions  numeric, oral and written language
applications
 product knowledge

25. Thank you for your attention!!!