This document summarizes the skills and experience of Neelam R- Digpal as a highly organized administrative professional with over 10 years of experience. She currently works as a Team Administrator/PA at Boots UK in Nottingham where she provides thorough administrative support and acts as the primary point of contact. Prior to this role, she held other administrative roles with increasing responsibility at various companies. She has strong organizational abilities, communication skills, and attention to detail.

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Neelam R- Digpal
T. 07951 914 145 E.neelam1988@hotmail.co.uk
S U M M A R Y
Highly organised and detail-orientated office administrator with more than 10 years experience supplying thorough,
organised administrative support. Administrator who goes above and beyond basicadministrative tasks with
outstanding time management and organisation skills. Excellent work ethic and strength in boosting company
morale. Reliable and dependable with high personalstandards and exceptional attention to detail.
S K I L L S
 Quick learner, analyses new tasks very quickly
and deals easily with new challenges
 Professional phone etiquette
 Accurate and detailed
 Spreadsheet management
 Works well under pressure
 Computer confident and Literate – Proficient
in all Microsoft Packages, CMS and SIMS
 Excellent communication skills
 Employee training and development
 Project planning
 Administrative support specialist
E X P E R I E N C E
BootsUK Nottingham
TeamAdministrator/P.A (May2016– Present)
 Ensure the maintenance of accurate,timely online-defence and activity logs
 Compilation of the weekly and monthly team reports on contract defence,pharmacy openings for
circulation to wider team
 First point of contact and permanent team presence working cross functionally with key stakeholders
 Strong support to wider team including letter writing and processing change of ownerships and general
administrative work
 To provide support to the team through processing room bookings, travel/accommodation requests and
report/presentation writing as required
 To provide administration support to the wider pharmacy and externalhealthcare partnership teams on
an ad-hoc basis
BuyingAssistant(Aug2015 – May 2016)
 Assisting the delivery of product and market strategies to ensure sales growth and margin improvement
 Ability to communicate and influence,as well as the ability to analyse and interpret data effectively
 Supporting the completion of product business plans, performance target and strategy
 Support the Buying Manager toimplement best in class category management delivering the optimum
product assortment, at the best price, and with the best promotions and merchandising to achieve agreed
goals
 Carry out store and competitor visits and analysis as required
 Set up and completion of all relevant promotional and new product activity and newproduct
 Act as a point of contact for direct and indirect teams to provide a comprehensive and professional
support for all administrative tasks and co-ordination of various activities across the team
 Help produce regular performance reports against KPI's and ad hoc as required
SeniorRecruitmentAdministrator – Stores/NonStores/TalentProgrammes
(June 2009– Aug 2015)
 Main point of contact for all recruitment selection and administration
 End to end process management including selection, telephone interviewing, organising assessment

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logistics and running of the assessment centres.
 Supporting the creation and implementation of a newrecruitment process within the department
resulting in over 1000 drivers/Team Managers/ Operations Managers successfully joining the business
and being paid on time. This has also now fallen into BAU
 Supporting various projects within the department including heading up recruitment for different areas
of the business – PDC,Commercial, Supply Chain and Customer Care
 Production of the recruitment training document for the Divisional Leads and Team Managers
subsequently creating in a reduction of queries and consistency throughout the divisions
 Introduction of the talent pool ranking system to our Customer Care recruitment process resulting in a
reduction of cost to the business
 Produced accurate weekly stats for the resourcing team during the Commercial pilot which resulted in
the pilot going live in BAU.
 Identifying process improvements and implementing them to improve the candidate journey and save
the business money.
Sabancikantor/ Mel NevsPromotions Nottingham
AssistantManager/ P.A / Secretary (Oct 08 – Feb09)
 Recruitment, screening applicants, organizing interviews and interview support
 Daily administrative/secretarial tasks, taking calls, answering emails
 Screened applicant CVs and coordinated both phone and in-person interviews. Completed data entry,
tracked CVs and maintained the applicant tracking system
 Answered and managed incoming and outgoing calls while recording accurate messages
 Managed office supplies, vendors, organisation and upkeep.
Neil WoodBuilders Nottingham
Administrator/ Secretary/ Receptionist/ P.A (Jan 06- Sept08)
 Planned and coordinated logistics and materials for board meetings, committee meetings and staff
events.
 Assisted with event planning,including associated traveland logistical arrangements.
 Compiled company information and related material, and distributed it to candidates.
 Administrative tasks, taking telephone enquiries,managing enquiries, typing up letters, diary
management,updating the in-house database system
 Credit control, financial control including issuing and receiving payments from customers, monitoring
company expenses and checking the financial records.
 Personal Assistant to the managing director.
 Providing excellent customer service
 Building rapport and maintaining good relationships with clients.
E D U C A T I O N
TheHolgateComprehensive2004 Nottingham
 GCSE - English Language B, Double Science B, English literature C, Maths C, German C, History C, Drama C.
 GNVQ - ICT Bx4
V O L U N T A R Y W O R K
Macmillan Cancer Support Charity Support/Fundraiser
Primary School Volunteer/Fundraiser
Rainbows Children’s Hospice Event Organiser/Fundraiser
A full clean drivinglicence References availableonrequest