1. Kourtney J. Haenitsch
kourtneyhaentisch@gmail.com
602-476-3125
Objective: As a recent college graduate with an Associate’s and Bachelor's degree in Life Sciences, I
am seeking to leverage my acquired academic knowledge and work experience to effectively fill the
role within your company and turn it into a career. I am a dedicated worker who aims to help achieve
company goals while building strong relationships with every interaction.
Skills: Analytical thinker, strategic and thoughtful
Excellent time management and prioritizing skills
Written communication/Interpersonal Savvy
Proficient computer knowledge including MS Word, PowerPoint and Excel
Works Collaboratively with others to achieve a common goal
Excels at personal and professional accountability
Methodical and organized
Easily adaptable to change
Experience: 007 Pub Jan 2015- Present Manager/Head Bartender
Multi-faceted customer facing position. As Manager and head bartender I fully engage customers in a
fast paced, high energy environment. I schedule my strong team members around customer demand,
and delegate day-to-day operational activities of the bar to ensure fluidity and organization. I work
alongside my team members to ensure their strengths are being leveraged tobest serve our customers
and create a fun, positive work environment. I take pride in managing bar inventory and utilize my
interpersonal skills to ensure we collaborate effectively with our external vendors.
P.F Changs October 2011-January 2015 Lead Hostess
During my tenure with P.F Changs, I excelled at building and maintaining professional and personal
relationships that were based on trust, integrity, and positivity. I used my strong interpersonal skills
to greet and seat guests as they arrived during business hours. I worked collaboratively with my
servers toensure each server had an adequate number of tables, and was able to manage a
lunch/dinner rush. I used my analytical skills to forecast busy times and events and ensured we had
our most effective and skilled servers available to take care of our customers efficiently all while
driving frontline customer service skills. I was able to adapt quickly if changes arose, if tables needed
cleaning, and at times effectively assume the role as server tobetter serveour customers.

2. Lowe’s February 2009-January 2011 Customer Service Specialist
Frontline customer service Team Member. I managed card and cash transactions, products, services,
and all customer related inquiries. I used my listening and negotiation techniques when working with
customers face to face to ensure they purchased the best home improvement related product for their
needs. I demonstrated rapport and empathy when customers came in unsatisfied or voiced concern
about a product they had purchased at Lowes. I helped maintain a “One team, one goal” attitude by
always working alongside my peers to ensure our store ran smoothly and operated with efficiency. I
networked with management and peers to continuously grow and develop my skills within the
company to move up successfully.
Education: Arizona State University 2013-2016
Bachelor’s Degree in Applied Sciences, Specializing in Forensic Sciences GPA 3.25
Glendale Community College 2010-2012
Associates Degree in Applied Sciences, Specializing in Forensic Sciences GPA 3.65
Deer Valley High School 2006-2010
High School Diploma GPA 3.92
Achievements: Top 15% of Graduating Class during High School
Graduated with Honors during High School
Awarded BHHCS Scholarship
Awarded Presidential Scholarship
20+ hours logged Biology Lab
30+ hours logged Chemistry Lab
Certificate of Completion Analytical Chemistry
Certificate of Completion Criminology
References available upon request