Knowlarity provides a cloud-based contact center solution called SuperReceptionist to help fix broken customer-business communication. Their solution allows businesses to manage all customer calls through features like call routing, call recording, custom messages and virtual phone numbers. Knowlarity has expertise in many industries and cites examples where their solution helped businesses reduce costs, increase sales and improve customer service. They are a global leader in cloud telephony and are backed by major investors. Their goal is to transform consumer experience for mid-market businesses.

1. CUSTOMER
CENTRICITY
The centre point of every company’s strategy.

2. Software is eating
the world.
SaaS is eating
Software delivery

3. SaaS is not Software
It is a service.
We all just sold once.
EARLIER
Nowhere could we find reviews
Differentiation in Capital and R&D
TODAY
We now sell every month
We are surrounded by online reviews
Clear difference between perception & experience

4. Customer retention
Profitability
R&D
• Customer acquisition is loss making
• Retained Customers drive profitability
• Profits feed into R&D, differentiation and strategic advantages
SOME REAL FACTS

5. The most strategicthing you can do
Is to retainyour customers.

6. User experience and
net-promoter-score.
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IT’S ALL ABOUT

7. Knowlarity is excited about
fixing
Customer to Business communication
Consumer experience for mid-market is broken
REALLY EXCITED
How can we fix this?
How can we transform this?

8. of all purchase related conversions are within 1 hour of a web/mobile search
Handling customer calls is important.
But it’s broken.
55%
A FEW REAL WORLD FACTS
of all customers want to speak to a real person and not go through an automated system
42%
Of all business calls go unattended leading to loss of leads and subsequently revenue
30%

9. M E E T
SuperReceptionist
Cloud based
Plug-N-Play
Contact Center Suite

10. We fix this using our solution - Super
Receptionist
Dial 1
Welcome
Message
Call connected to
extension defined
by you
Dial 2
Calls your business phone
SMS + Email
Receive notification
Listen to call
Custom messages -
Advertise, Promote,
Product info, Support
etc.
Email
Customer
Sales
Voicemail

11. K-Broadcast
Reach out to masses
with automated text
and voice messages
Virtual Numbers
Click to Call
Connect INSTANTLY
with your customers to
boost conversion rates
on website
Know which marketing
channel is driving your
sales best
Manage all your customer
calls like a PRO with
advanced features
Call Center
We have many solutions that help businesses
grow

12. We have developed deep expertise in many
industries
Digital Agencies
Virtual number has helped in
reducing marketing spillover
ny 27% Education
Remote call center has brought
down post-work hours call drop
rates from 50% to a 10%
Real Estate
Secure number masking communication
channel has made it impossible for agents to
siphon off high value leads from the builders
E-commerce
Hosted IVR for order confirmation
has resulted in a 25% lift in revenue
through increased order fulfilment
E-commerce
70% reduction in cost when
running a customer support
center hosted on the cloud
Education
A centrally hosted communication system
with on-demand elasticity has led to a 30%
jump in capturing student applications
E-commerce
Reducing COD cancellations
of e-commerce companies by
80% using K-broadcast

13. We are universally integrated with CRM and
lead management systems

14. Overview
• We are the Leader in emerging markets and the largest PSTN Cloud
Telephony company in the world
• We are trusted by 15,000 businesses across 65 countries and 25
industries
• We manage SCALE. We process 2 million calls per hour on a typical
day
• We are LOVED by many. We’ve got 75+ awards, 100+ media
recognitions and counting

15. World class
investors back
us.
Dubai based leading Private Equity firm. Leading emerging
markets-focused telecoms, media and digital advisory and investments
firm
Silicon Valley, USA -based venture capital investment fund investing in
major technology companies in the world.
Leading American venture capital firm. The firm is located in Menlo Park,
California and mainly focuses on the technology industry.

16. Ambarish Gupta | ambarish@knowlarity.com
Thanks.