We are the leader in emerging markets and the largest cloud telephony company in the world and with the power of AI transforming your business communications.

1. Introducing KNOWLARITY
The Leading Cloud Telephony company in Emerging Markets

2. 01
Handling customer calls is important
of all purchase related conversions are within 1 hour of a web/ mobile search
55%
A FEW REAL WORLD FACTS
of all customers want to speak to a real person and not go through an automated system
42%
of all business calls go unattended leading to loss of leads and subsequently revenue
30%

3. M E E T
Super
Receptionist
Knowlarity’s cloud based Plug n Play Contact Center
Suite

4. 03
We Fix Business Communications problems using SuperReceptionist
Welcome
Message
Call connected to
extension defined
by you
Calls your business phone
SMS + Email
Receive
notification
Custom messages -
Advertise, Promote,
Product info, Support etc.
Email
Voicemail
Customer
Sales
Dial 2
Dial 1
Listen to Call

5. 04
Slide title goes
here
We Have Many Solutions That Help Businesses Grow
K-Broadcast
Reach out to masses
with automated
personalised voice
messages
Virtual NumbersClick to Call
Connect INSTANTLY
with your customers to
boost conversion rates
on website
Know which marketing
channel is driving your
sales best
Call Center
Manage all your
customer calls like a
PRO with advanced
features Missed Call
Engage through
polling, registrations
etc. at NO
COST to the
customer

6. 05
Slide title goes
here
Our solutions benefit both the business and the customers
Never wait on calls
For Your Customers
One number for life
Delightful experience
- Many ways of
connecting with you
For Businesses
Never miss a
business call!
Record customer
calls!
Real Time & fast
engagement!

7. We Are Universally Integrated With Leading CRM and
Lead Management Systems
06

8. Transformative Power of AI
in BUSINESS COMMUNICATIONS

9. KATIE: Knowlarity Artificial Intelligence Experience
KATIE
TEXT TO
SPEECH
(TTS)
ADVANCED
CUSTOM
REPORTS
The KATIE platform enables advanced level of analytics and automation when layered over our
Super Receptionist Cloud Telephony Platform
AUTOMATED
SPEECH
RECOGNITION
(ASR)

10. Page
Number
Text To Speech (TTS)
APPLICATION AREAS
● Automated Reminders
● KYC Verification
● Appointment Booking
● OTP sharing
● Order confirmation
Leads generated
from different
virtual channels
campaigns
FEATURES
● Voice quality is near human
● Special effects: volume & pitch control, whisper
● Multiple accents and local regional languages
Data sent to
Knowlarity’s
cloud.
Call blast
ready with
all the
respective
data
Complete
processing of
data to make
calls
Data-base is
uploaded with
numbers and
other dynamic
data
Parallel calls
are made to
respective
customers
with
customised
message

11. Page
Number
Automated Speech Recognition (ASR)
APPLICATION AREAS
● Quality Checks
● Script adherence
● Operational intelligence
● Voice based IVR
● Management Dashboard
campaigns
FEATURES
● Full transcription of Voicemail OR spot
keywords / phrases
● Detect presence & frequency of words/ phrases
● Support HINGLISH & 8 other local Indian
languages
Call registered at
Knowlarity’s cloud
Phone
Call is
made
Keywords are
processed as
output
Complete
processing
of call

12. LET US TAKE YOU THROUGH
OUR SOLUTIONS

13. Page
Number
Auto-dial Feature
WORKFLOW TO VERIFY OFF-LINE TRANSACTION
● 2nd level authentication through call on customer's phone along with DTMF input
● Avoids high value transaction in case of card lost
● Customer input will be passed to bank's database and action would be taken
Card
Holder
Merchan
t
Merchant A/C
Provider
VISA /
MasterCard
Issuing
BankVISA /
MasterCard
Merchan
t
Account
Provider
Merchan
t
KNOWLARITY
SERVERBank database
triggers the API
for call to
customer
Customer Input
passes to Bank
CARD
OWNER
Dear customer, Press 1
to confirm transaction
of Rs.1000 at Vijay Sales.
Customer receives
a transaction
verification call

14. Page
Number
Auto-dial Feature
WORKFLOW TO VERIFY ON-LINE TRANSACTION
● 2nd level authentication through call on customer's phone along with DTMF input
● Avoids high value transaction in case of card lost
● Customer input will be passed to bank's database and action would be taken
Card
Holder
Merchan
t
Internet
Web
payment
software
Merchan
t bank’s
processo
r
Credit card
network
Credit
card
issuing
bank
Merchant’
s bank
KNOWLARITY
SERVERBank database
triggers the API
for call to
customer
Customer Input
passes to Bank
Customer receives
a transaction
verification call CARD
OWNER
Dear customer, Press 1
to confirm transaction
of Rs.1000 at Vijay Sales.

15. Page
Number
Dedicated Virtual Numbers for HNI Customers
TRACK CALLS EVEN IF ACCOUNT MANAGERS CHANGE
● HNI customers need not save account manager's number each time a new one is assigned
● Will help to track satisfaction level of HNI Customers
● If any churn happens, Call recordings and logs will help to investigate the gap
AM 2: 8892XXXXXX
AM 1: 8891XXXXXX
AM 3: 8893XXXXXX
KNOWLARITY
SERVER
AM 1
AM 3
AM 2
Customer 1
Customer 1
Customer 1

16. Automated Solutions
AUTOMATED OUTBOUND SOLUTIONS TO REDUCE MANUAL EFFORT
● Register new customer
● Complete information
set over call
● Inform bank features
and offerings
● Capture customer
inputs
● Send OTP to customers
over automated calls
● Inform account changes
in real-time over calls
● Prevent malicious
activity
● Notify promotions over
automated calls
● Personalized messages
for each of the customer
VERIFICATION
ON-BOARDING
OTP
ACCOUNT NOTIFICATIONS
PERSONALIZED PROMOTIONS

17. Page
Number
Track ROI Through Virtual Numbers
KNOW PERFORMANCE OF ADVERTISEMENTS ACROSS MARKETING CHANNELS
● Track analytics for all outbound calls directed from website
● Measure ROI from different advertising mediums
● Find and analyse source of incoming website visitors
Product
Advertising
Various media channels
for marketing
1800-111-2211
1800-111-3211
1800-111-4211
Leads generated
from different
Virtual
channels
Analyse &
measure ROI of
marketing
campaigns

18. Automatic Payment Reminder
AUTOMATED
CALL
KNOWLARITY
SERVER
CUSTOME
R
DATABASE
Dear Customer,
Your credit card bill is Rs.XYZ.
Kindly pay your bill by DD-
MM-YY to avoid
disconnection of your
services.

19. Page
Number
Click to Call Widget
PROVIDE AN IMPROVED CUSTOMER EXPERIENCE BY INSTANTLY CONNECTING CUSTOMERS & CUSTOMER CARE AGENTS
● Converts visitors into potential leads
● Create a direct way for visitors to contact the agents for free
● Clear customer doubts instantly and hence improves conversion/ satisfaction rate
Leads generated
from different
virtual channels
Click-to-call widget
on web portal
Customer
clicks
Knowlarity
Server
Agent
Call is bridged
between the customer
& the agent through
server

20. Page
Number
Call Centre Solutions
APPLICATION AREAS
● Centralized managed Call Centers
Leads generated
from different
virtual channels
FEATURES
● Preset call routing scheme
● Live call dashboard
● Call queuing & call monitoring
● Call Whispering & Call Barging
● Wrap Time for Agents
● Agent & Supervisor Login
● One Queue Per Extension
● Customized Hold Music
Manage & control agents remotely
Improve SLA during
peak hours
Stay informed about waiting
callers and agent availability
Better agent
management
Use on-demand / on-call agent
Tap into live conversations
and take control when
required
Train & improve
agent competencies

21. • We are the LEADER in emerging markets and the LARGEST PSTN CLOUD TELEPHONY
COMPANY
in the world.
• We are trusted by 15,000 businesses across 65 COUNTRIES and 25 INDUSTRIES.
• We manage SCALE. We process 2 MILLION CALLS PER HOUR on a typical day.
• We are LOVED by many. We’ve got 75+ AWARDS, 100+ MEDIA RECOGNITIONS and
counting.

22. Awards Media
Awarded 75+ Awards And Counting 100+ Media Recognitions And Counting

23. DUBAI based leading Private Equity firm. Leading emerging
markets-focused telecoms, media and digital advisory and
investments firm.
SILICON VALLEY, USA -based venture capital investment
fund investing in
major technology companies in the world.
LEADING AMERICAN venture capital firm. The firm is
located in
Menlo Park, California and mainly focuses on the technology
industry
World class investors back
us

24. Thank you
Sandeep Upadhyay | +91 98107 87218 | sandeep.upadhyay@knowlarity.com