Niharika Gupta

business customer service customer experience call center small business customer experience goals enterprise customer startups artificial intelligence better business goals cx technology preview dialer dialer power dialer predictive dialer startup education interactive voice response ivr contact centers customer relationship management cx trends 2020 cx trends customer experience 2020 customer experience trends employee engagement self improvement self growth productivity tips productivity hacks business hacks time management productivity customer service agents apology statements excellent customer service housing real estate cloud call center cloud outbound calls inbound calls blended call center how to phone survey feedback survey customer needs broadcast marketing and advertising government politics healthcare voice broadcasting call center dialer success auto dialer manual dialer telecom banking hospital security personalization augmented reality predictive analysis customer journey management data privacy data ethics