The document outlines key customer experience (CX) trends for 2020, highlighting the importance of CX as an operational process alongside technology and marketing. It emphasizes the role of AI in CX innovation, the expectation for up-to-date technology from informed customers, and the increasing importance of data protection. The content also mentions CallCenterHosting as a provider of cloud-based call center solutions.

1. CUSTOMER
EXPERIENCE
TRENDS 2020
Rule 2020 with these trends!

2. LET'S TAKE A LOOK AT
THE TRENDS THAT WILL
RULE IN 2020:
Customer
Experience is a
major aspect of the
business process.

3. CX will be treated as an operational
process like the other processes
such as marketing, sales, or
technology.
#1: CX in Major
Business Operations

4. CX is as important as technology
and hence, using agile in CX
innovation will further enhance the
business efforts.
#2: Agile in CX
Innovation

5. AI will soon find its place and take
some jobs while creating more jobs
for humans.
Businesses that find the right
balance between humans and AI
are likely to thrive.
#3: AI Finding its
Place

6. Customers these days are informed
and will not accept any outdated
technology at any cost.
They want a seamless and friendly
approach from their brand.
#4: Customers Will
Expect Up to Date
Technology

7. Customers want their data safe
these days. They want a brand that
respects their data and is
transparent with them.
#5: Data Protection
Will Continue to
Matter

8. CXTrends2020
Stay ahead of
these trends and
see your business
bloom.

9. ABOUT US
CallCenterHosting (CCH) is a leading
and globally recognized provider of
call center solutions.
We offer a complete cloud-based call center
set up for start-ups, SMBs, and enterprises,
which includes Call Center Solutions, VoIP
Solutions and Call Center Dialers such as-
predictive dialer, robo dialer, power dialer,
progressive dialer and auto dialer.
For more information, call us at +1-800-346-4974
or visit us at www.callcenterhosting.com.

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