The company required a solution to intelligently route calls to its 6 showrooms spread across the city and reduce the hassle of managing numerous calls each day. Knowlarity offered its flagship product - SuperReceptionist solution to help the company manage its customers call flow without any delay

1. Cloud Technology Drives Singapore Retail
Enterprise To Do Better!
CASE STUDYRetail Enterprise
A prestigious interior design company based out of Singapore, delivers space
planning and architectural planning services for residential and commercial
projects in Singapore.
The Need
The company has been successful through its innovative marketing strategies
via print media, radio, TV, etc. This has helped the company to receive signifi-
cant number of business enquiries everyday. And hence, they required a solu-
tion to intelligently route calls to its 6 showrooms spread across the city and
reduce the hassle of managing numerous calls each day.
The Solution
Knowlarity offered its flagship product - SuperReceptionist solution to help the
company manage its customers call flow without any delay. By selecting the
preferred extension, the support IVR solutions helped customers to directly
connect with the right showroom.

2. For any other enquiries, customers get connected to the
customer support department of the company. This has
made the whole call management process easier and
quicker. Hence, the company is able to ensure equal atten-
tion and awesome experience to every customer.
Success Factor
Here’s how SuperReceptionist solutions can help your
business do better:
1. Choose your number with custom welcome greetings
2. Route calls intelligently
3. Greet in different languages
4. Real-time analysis for your business
5. Go-mobile with SuperReceptionist app
6. Call recordings and logs deliver quality audits
7. Multi-agent access for your executives
Make the most of our solutions to build a strong brand
identity and establish healthy customer relationships, all at
once!
Watch this video to learn more about this solution
https://www.youtube.com/watch?v=ayy6tuMAANI
Give us a call on (+65) 315-85-434 or
email us at globalsales@knowlarity.com