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Curriculum Vitae 2016
- 1. CURRICULUM VITAE Names: TumwebazeNorman Gender: Male Age: 29 years Marital status: single Date of Birth: 8th April 1986 Telephone Contact: +250788313135 Email Address: tumwebazenorman@gmail.com normant@mtn.co.rw Passport number: 190925 National ID card: 1198680016552136 CAREER OVERVIEW A sales management professional with eight years' experience in the Small and medium enterprises, I have worked in different organisation in the field of sales and Marketing , I have a proven track record of developing new business and motivating a team to consistently exceed targets. I've recently managed to achieve individual target agreement performance. This implies that am very competent to full fill my signed duties and responsibilities as now seeking for a new professional challenge. EXPERTISE Sales Team Supervision Territory Management New Account Development Relationship Building Presentations & Proposals Closing Strategies Sales Training Lead Qualification KEY STRENGTH Direct, monitor and lead the development of regional business sales strategies, business plan, projects and budget in line with corporate strategy. Develop, monitor and lead Region’s Sales Department’s performance against pre-set KPI’s in line with Corporate Strategy, and recommend corrective actions accordingly. Propose new initiatives, plans and programs to improve the effectiveness of the Business Sales function. Keep abreast with market trends and monitor competitors’ activities. Oversee and monitor Business Sales contracts for all the products/services for Enterprise SME sold in the region.
- 2. Support the identificationof target companies included in Small-Medium Enterprises (SMEs), Small Office, Home Offices and Enterprises segments to whom we could provide business services. Develop and review the sales quotations related to SME/Enterprise for the region. Develop and maintain appropriate relationships with key contacts within the business organizations to promote better services offerings and identify new leads. Actively engage in building strong relationships with key business partners. Develop and monitor the implementation of innovative methods to increase direct sales and business accounts, expand markets and promote business in the upcountry regions, and coordinate this development with the respective Business Sales Managers for the Eastern/Southern/northern/Western and central regions. Ensure customer satisfaction with tailored and developed products/services. Conduct periodic meetings with subordinates to follow up smooth running of activities and discuss their suggestions as well as adopt appropriate procedures and executive plans with respect to these suggestions. Review all reports prepared by subordinates and prepare periodic reports with respect to the department’s activities and achievements to be submitted to the Business Sales. Ensure Business Sales segment’s profitability and attain sales targets across the region, and control departmental expenditure within agreed budgets. Practice duties and roles in line with the authorities as illustrated in the authority matrix. Perform any other duties related to the job as assigned by the direct manager .EDUCATION BACKGROUND YEAR INSTITUTION AWARD RESPONSIBILITY 2015 to present Joao Kenyatta university(Kigali campus) Pursuing master’s degree in Business Administration MBA Student 2010 to 2013 Kigali independent university Bachelor’s Degree in Business studies(Finance) Member of aiesec Member of asa/ULK 2002-2007 Kagarama Secondary school Advanced level Diploma in Biology and chemistry(Bioshimie) Class monitor Member of disciplinary committee C/man Science club
- 3. PROFESSIONAL EXPERIENCE MTN RWANDACELL–Kigali, Rwanda Corporate Sales Executive 15th January 2015 to present Duties and Responsibilities 1 Sales & Revenue Collections Selling, meeting sales and collections targets, as set forth by the Sales Manager; Maintain a healthy pipeline and to achieve set targets; Doing customer satisfaction survey and giving the inputs to the Sales Manager; 2. Customer Service & Client Relationships Manage client relationships, including making telephone and face-to-face sales calls to current clients on a timely basis to uncover opportunities and advance the sales process; Work with center staff to provide the necessary service required for ongoing customer satisfaction; Contact customers through, but not limited to, phone calls, email, mailings, fax and visits to communicate opportunities to extend initiatives with the company. 3. Marketing initiatives and opportunities Collaborate with Marketing and center support to facilitate new programs, messages, campaigns, and offerings; Support customer acquisition activities, including trade shows, email marketing, and events; Prepare written presentations, proposals and price quotations. 4. Portfolio Management & Reporting Managing your account portfolio, including account prioritization, timely outreach to contacts, current, complete and accurate account notes Submitting an accurate forecast to the Sales Manager on a weekly basis Submitting pipeline reports and daily, weekly and monthly sales reports as per the guidelines Key Performance Indicators/Results I managed to achieved 2015 individual target agreement with line manager note as good performance I managed to become number one in the corporate sales team as someone brought new Broadband acquisition by the end of year 2015. Generating a strong and healthy pipeline
- 4. Increased new marketvisibility of MTN products Improved Quality of customer service TECHNO BRAIN RWANDA LTD- Kigali, Rwanda Marketing and Account Executive 19th November 2012 to 2nd January 2015 Duties and Responsibilities Meet Minimum sales and collections standards, as set forth by the GM Attending the walk-in enquiries and achieving the E/R ratio as set forth by the GM Encourage the current students to upgrade for higher courses Manage customer relationships, customer retention, Tracking of customer history from joining till completion of the course Give presentations, Seminars and briefings to clients as and when required. Doing customer satisfaction survey and giving the inputs to the training manager. Analyzing the market trends based on customer feedback and update GM about the same. Organizing road shows and other indoor / outdoor activities to create brand visibility in the market and to increase enquiry base. Submitting MIS and reports as per the guidelines of SM/GM. Using software tools on the desktop to track client contact information, communication with potential clients, and other sales-related function AIR UGANDA Kigali, Rwanda, Sales Executive 1st March 2011 to 31st October 2012 Duties and Responsibilities Ensure all trade partner distribution channels are fully exploited to Air Uganda’s benefit; Motivate, coach and lead the outdoor sales team to exceed targets; Develop and implement sales & marketing strategies that ensure key revenue, cost and profitability targets are met; Develop and maintain effective brand positioning and brand equity, in line with Air Uganda’s aim to be a high quality and unique airline; Visit, service and build relations with Corporates and Frequent Flyers to maintain loyalty and optimize revenues; Achieve sales targets in line with budget for profitability of the airline Prepare, close sales contracts/incentives and deals to key accounts to generate maximum revenue; Promote WB products and services to the travel trade to create awareness and generate sales and revenue; Gather market intelligence to identify threats and opportunities so as to maintain a competitive edge; Collect, collate, feedback and act upon market intelligence and generate sales; Gather sales reports from your team for management information and performance evaluation and monitoring.
- 5. STAR AFRICA MEDIALTD (STARTIMES) Kigali, Rwanda Marketing and sales supervisor 02nd February 2010 to 28th February 2011 Duties and Responsibilities Generating walk in inquiries and sells. Awareness of company’s product, location through social media, branding, emails phone calls, bulk sms, demonstrations around shopping malls and trade fairs Keeping records of sales, and supervising our business services. Strategic planning and execution of sales strategy to various end users of the product assigned. Attainment of sales objectives; Contribution to the overall achievement of the key tasks / objectives of the Company’s Sales: To reach expected sales targets by attracting clients at corporate and other levels To maintain a stable and progressive relationship with current dealers and resellers. Coordinating and cooperating within departments and between departments to ensure that expected sales targets are met TIGO RWANDA LTD Kigali, Rwanda Sales Representative 7th January 2009 to 31st December 2009 Duties and Responsibilities Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services. Makes telephone calls and in-person visits and presentations to existing and prospective customers. Researches sources for developing prospective customers and for information to determine their potential. Develops clear and effective written proposals/quotations for current and prospective customers. Expedites the resolution of customer problems and complaints. Participates in trade shows and conventions UNION TRADINGS RWANDA LTD Kigali, Rwanda Sales Executive 14th February 2008 to 8th October 2008 Duties and Responsibilities Selling furniture’s Property supply Looking for new customers Daily visit report
- 6. INFORMATION TECHNOLOGY (COMPUTERSKILLS) Microsoft office package Basics IT fundamentals Fundamental in networking and hardware Accounting software, Quick books CERTIFICATES ATTAINED Name and training institute Obtained title certificate Specialties Institute of certified public accountants of Rwanda Certificate of participation Theme: empowering people for development Institute of certified public accountants of Rwanda Certificate of participation Theme; leadership and management forum International Service Check Quality certificate understands the basic principles and Processes of Mystery Shopping. Ministry of commerce Trade negotiator Removing non-tariff barriers Along the EAC,NMC committee, I attended smart Rwanda meeting held in Serena Kigali organized by RDB and MYICT. Theme: Connect Africa. I was among of delegate who presents Techno Brain group on Transform Africa Summit on 28 to 31 October 2013 Kigali Serena. Organized by ITU on Digital migration, 4G network by Korean Telecom. I was among of delegates who presents Techno Brain Group in Africa Development Bank Summit on 19th to 23rd May 2014 Every month I was participating in ICT Awareness campaign organized by Ministry of youth and ICT, Rwanda Development Board, RURA, EWSA, MINEDUC etc...? I attended smart Rwanda days meeting held in Serena digitizing Rwanda 2-3 October 2014
- 7. I attended transformAfrica summit 2015 Theme: Accelerating digital innovations LANGUAGES READING SPOKEN WRITTEEN English Excellent Excellent Excellent Kinyarwanda Excellent Excellent Excellent Swahili Excellent Excellent Excellent French Excellent Good Good HOBBIES Playing Swimming Travelling Reading STRENGTH Good team leader Discipline Good time manager Eloquent Hard working Innovative Team building HOLDING DOCUMENTS Rwanda Driving license, B Rwanda National identity Rwandan passport
- 8. REFEREES NAMES PHONE POSITIONADDRESS OKOKO OSAMBO +250788303667 vrakigali@ulk.ac.rw Vice Rector academics Kigali independent university P.O. Box 2280 Kigali-Rwanda Gisozi +250788304081 ANAND SHARMA +250788305316 Anand.sharma@technobrainltd.com General Manager Techno Brain Rwanda ltd P.O. Box 3952 Kigali-Rwanda Kacyiru prester house 4th floor plot no 9922 boulevard de Umuganda DIDAS NDOLI +250788312580 didasn@mtn.co.rw Corporate Sales Manager MTN Rwandacell Limited MTN Centre, Nyarutarama P.O. Box 264 Kigali, Rwanda Tel (+250) 280390000 Fax: (+250) 280390002 E-mail: pr@mtn.co.rw 24/7 Toll free Help lines; General issues: 100 KALISA JOHN BOSCO +250788305943 jjbbkkaalliissaa@@ggmmaaiill..ccoomm Country Director Trade Mark East Africa Juba, South Sudan South Sudan Office Stanbic CFC Building 3rd Floor, Eastern Wing Juba, South Sudan +211 955 059 882/ +211 912 542 615 infosouthsudan@trademarkea.com For any contract or documents you may require from my side kindly contact me. I certify that information contained in these curriculum vitae is true and complete.