Kathy Wardrop is a Human Resource Director with extensive experience in recruiting, onboarding, and employee relations across multiple companies, managing up to 230 employees. She has successfully implemented cost-saving strategies, health programs, and compliance initiatives while maintaining a reputation for trust and professionalism. Her skills include conflict resolution, employee performance management, and administration of benefit programs, complemented by a comprehensive background in healthcare and physical therapy management.

1. Kathy Wardrop
2351 So. Orchard Dr. Bountiful, Utah 84010
Kathywardrop@gmail.com
801-643-4627
Human Resource Director with broad experience in four related companies of 230 employees. Sole
point of contact in recruiting all company employees, exempt and nonexempt as well as temporary.
Coordinating all hiring decisions, implementing innovative onboarding processes. Armed with
created processes for efficient benefit enrollment, over 6 states. Developed programs with Federal
Department of Transportation commercial driver requirements as well as company driver
handbook and motor vehicle accident reporting systems. Reputation of trust and compassion with a
broad spectrum of employees. Outstanding organization processes, sound judgement, impeccable
professionalism, technical skills, self-directed with a strong work ethic, and people skills which
enhance teamwork relationships internally and externally.
KEY STRENGTHS AND CORE COMPETENCEIES:
• Recruitment, Onboarding & Retention
• I-9 Compliance
• Training & Development
• Employee Relations
• EEO, AAP & Other Labor Laws
• Conflict Resolution
• Employee Performance, Discipline & Exit
Interviews
• Benefit Administration
• Safety Practices & Worker’s Compensation
• CDL, DOT Regulations & Reporting
• Background & Drug Screening
• Develop & Implement Policies &
Procedures
• Verbal & Written Communication
• Multitasking & Time Management
• Confidentiality
• Computer: HRIS-Timberline Sage; Employee Self Service; Microsoft Word, Excel, PowerPoint
PROFESSIONAL EXPERIENCE:
HUGHES GENERAL CONTRACTORS INC., NORTH SALT LAKE, UT 10/2006-11/2015
Human Resource Director
• Managed unemployment insurance claims, participating in dispute and appeal processes,
resulting in 25% decrease in unemployment costs.
• Decreased Workers Compensation costs by personally overseeing treatment plans and
communicating with medical staff, accompanying employees to appointments, resulting in timely
case closure.
 Launched and implemented annual Health Fairs and other healthy living, smoking cessation and
wellness programs, resulting in decreases in health care costs and employee life/health practices.
 Instrumental in obtaining a $10,000 refund from Health Insurance Company.
 Implemented, designed and maintained the Company Emergency/Crisis Manual.
 Monthly training meetings of Superintendents and Project Managers in regard to employee
management including, but not limited to, Affirmative Action / EEO, Unlawful Harassment,
DOT compliance, Reasonable Suspicion: Drugs and Alcohol, Workers Compensation Injury
Management, Timely and Detailed Documentation, etc.
 Built partnership with venders, insurance brokers and consultants, resulting in strong support for
company benefits and crucial employee safety/injury services.
 Volunteered for responsibilities when temporary vacancies in other departments needed coverage,
resulting in additional permanent projects.
 Improved communication between departments resulting in more efficient work processes.

2. MOUNTAIN ORTHOPEDICS, BOUNTIFUL, UT 2003-2006
Medical Office Administration
 Implementation of new Orthopedic Surgeon into a high volume, well established orthopedic
practice.
 Onboarding new patients into an innovative non-invasive knee and hip replacement practice,
educating patients on advantages of most recent medical procedures and the patient benefits.
 Physician calendaring in multiple offices, and multiple hospitals and surgical centers.
 Insurance verification insuring appropriate coverage for office visits as well as surgical
procedures to facilitate timely billing and payment.
 Patient coordination, charting, reporting and data integrity, with strict compliance to HIIPPA
regulations and patient confidentiality.
 Facilitating physician and attorney records requests, with knowledge and practice of legal
compliance and information integrity.
 Patient communications in behalf of the physician in regard to prescriptions usage, side effects,
and prescription renewals through patient designated pharmacies.
 Patient post-operative care and instruction as well as wound/infection management protocols and
assessment of problems and or side effects to surgery and medications.
 Initial Physician credentialing, including patient care tracking, patient surgical outcomes for
successful State Board Licensing.
MOUNTAIN LAND PHYSICAL THERAPY, KAYSVILLE UT 2000-2003
Office Manager
 Management of a high volume physical therapy office with a staff of four physical therapists.
 Oversaw the operations of two additional physical therapy offices within the owner/directors
group.
 Patient scheduling, broad knowledge of insurance coverages limits and documentation to
facilitate timely billing and payment of claims.
 Maintained the owner/director’s schedule, and coordinated his specialty services between three
physical therapy offices.
 Human resource staff management of 30 employees, scheduling, recruiting, hiring, administering
payroll, monthly staff meeting, and multi office communications.
 Company event planning and coordination along with employee incentives.
 Inventorying and ordering of office equipment, office supplies, physical therapy durable medical
equipment and physical therapy devices and supplies.
 Transcription of patient reports and physician patient progress tracking letters.
 Insurance requests for additional physical therapy visits as needed for successful patient
outcomes.
 Tracking patient outcomes and reporting.
 Timely compiling and reporting of all patient visits and budgeting reports to corporate
headquarters.
EDUCATION AND TRAINING: ________________________________________________________
CERTIFICATIONS EARNED: New to Human Resources, The New Manager, Drug and Alcohol
reasonable suspicion, Microsoft suites training, EEOC Compliance, Crisis Management,
Administering Layoffs, Health Care Reform, Affordable Care Act compliance and reporting,
Workers Compensations Management & Investigations, Unemployment Law Management,
Group Health care plan reporting and disclosure requirements, ADA regulation training,
Employment Law and Reporting, Employee Document Management, COBRA, Medicare, Sexual
Harassment Claims, Benefit Administration, Affirmative Action Compliance, Workers

3. Compensation/Labor Commission Education Conference.