David Sifuentes is seeking a position to continue growing professionally. He has over 20 years of experience in customer service, account management, and program management. He holds a BS in Health Administration from the University of Phoenix and certifications in peer support and leadership training. His career has included roles at CVS Caremark, Prescott Transitional Living, Tim's Auto Toyota Rent-a-Car, and Wal-Mart, where he advanced in his positions and received recognition as an outstanding performer.

1. Outstanding references available upon request.
David R. Sifuentes
1566 Talon Place
Prescott, AZ 86301
Phone: (602) 402-6683
drsifuentes@gmail.com
Objectives:
- To obtain a position within the organization and continue to grow professionally.
- Develop strategic partnerships with internal and external customers/clients.
- Contribute to a team and support the organization’s mission and goals.
Education:
- BS Health Administration: University of Phoenix, 2008
- Peer Support Certification from NAZCARE on 10/31/2014
- Completed 7 Habits for Highly Effective People instructor led course
- Completed Crucial Conversations instructor led course
Qualifications:
Twenty years of successful “hands-on” achievement, steady advancement,
proven leadership, opportunity improvement and personal qualities in:
- Mentoring and developing working relationships
- Peer support and review continuous growth opportunities with clients
- Identify opportunities in personal management, quality and skills
- Maintaining and improving client satisfaction
- Creating and sharing of best practices
- Analyzing and summarizing results for cost data
- Systems and processes approach to post-modern management.
Achievements:
- Recognized as Outstanding Performer in Account Management.
- Completely turned Prescott Transitional Living’s program around within 6
months as Program Director and maintained the integrity of facility.
- Developed and created forms that were used daily with Toyota Rent-a-
Car business.
Experience:
Tim’s Auto – Toyota Rent-a-Car: Prescott, AZ 03/2016-10/2016
Rental Agent and Receptionist (backup): Full time
Delivered superior customer service to clients intending to rent a vehicle.
Worked with multiple insurance adjusters regarding coverage of rental
vehicles and damage to vehicles. Maintained and created forms for
departmental use. In addition to Rental Agent duties, covered a very busy
front desk reception area on many occasions.

2. Outstanding references available upon request.
Prescott Transitional Living: Prescott, AZ 11/2013–10/2015
Program Manager: 40-50 hours per week
Marketed brand of facility as well as managed new resident intakes. As
leader, monitored quality of care to residents from staff. Delivered
mentoring and support for resident and implemented new processes and
procedures in office administration. Delegated tasks to staff such as
random UAs on residents and ensure facility safety and cleanliness.
Ensured facility adhered to AZRHA specifications.
CVS Caremark: Scottsdale, AZ 09/2000-02/2013
Sr. Account Manager and Manager: 50+ hours per week
Started in 2000 as a Customer Service Representative and worked up to
Sr. CSR within 1 year. Moved on to Account Management. Managed
clients (Health Plans and Employers) regarding their prescription benefit
plan designs and reduce overall drug spending. Maintain client services,
satisfaction and retention efforts. Managed and develop a team dedicated
to supporting clients by analyzing complex problems, identifying root
causes and assisting with driving practical and creative solutions. Created
quarterly and annual reviews for direct reports. Primary focus is customer
service to internal and external partners.
Wal-Mart: Prescott, AZ 1998-1999
Guest Clerk: 30-40 hours per week
Cart pusher/collector. Helped customers with carry-outs. Focused on
delivering superior customer service. Provide shoppers with a positive
experience. Operated cash register. Trained and coached new
employees. Very reliable employee with internal and external customers.