Angela Kopylec is seeking a permanent position that offers growth and development. She has over 15 years of experience in systems analysis, application installation, user training, and customer support in healthcare settings. Her experience includes coordinating software installations, testing applications, and providing troubleshooting support to users at Hartford Hospital.

1. 9 Preston Drive
Wallingford, Connecticut 06492
Phone 203-284-1382
Cell 203-910-9516
AngelaKopylec
Objective To obtain a permanent position within a company which offers room for growth and
personal development.
Professional
experience
4/2001 – July 2015 HARTFORD HOSPITAL/ HARTFORD HEALTHCARE
SR Systems Analyst
Responsible for Hospital business and clinical application software installation.
Coordination planning for installation or upgrade of new or existing software. Working
with department heads and subject matter experts for analysis to achieve maximum
usage of the project to go from current state to future state, with the goal of department
to sign off and gain approval by users. Liaison between users and corresponding
teams that are involved in project. Responsibilities include application and hardware
analysis, weekly status meetings, application installation on servers, QA of application
and testing. Creation of project plans, training end users, interface coordinating,
connecting, coordination and mapping of HL7. Server Support as well as Support of
applications with vendor contact via phone, remote access. Heavy application support/
troubleshooting. Training users on system applications. On call rotation. Multiple project
coordination.
3/1997-2/2001 HEALTH IS
CUSTOMER SUPPORT, TRAINER, ASSISTANT TEAM COORDINATOR
Responsible for the daily incoming calls of physician and surgery center billing software.
Troubleshooting of windows 95/98 NT and billing software, which include scheduling,
billing and report solving. Heavy phone contact and problem solving. Seeing the client
implementation process. Installing physician-billing software in a Windows 95/98, NT
environment. Complete training on all phases of billing software, including
programming medical forms. Technical support done with remote software PC
Anywhere or Carbon Copy. Heavy telephone and on sight contact with doctors offices
and surgery centers with strong technical problem solving of computer billing software.
Responsible for daily activity of help desk department and staff members. Scheduling
phone appointments and site visits with staff, training new staff members, monitoring
call volume, delegating calls. Heavy customer contact and technical trouble shooting of
hardware and billing software.
7/1996-2/1997 CT BUSINESS &INDUSTRY ASSOCIATION (CBIA)
CUSTOMER SERVICE REPRESENTATIVE
Responsible for daily incoming calls of health insurance monthly billing benefits for
employer companies. Detailed problem solving on billing process for employers and
insurance companies. Solving delinquent accounts, collecting late payments, putting
account on hold, setting up payment plans. Heavy call center environment.
6/1995- 6/1996 EYE CENTER
COORDINATOR BILLING DEPARTMENT
Responsible for charge entry and payment posting of HCFA 1500 claim forms with
insurance companies and daily deposit of payments. Collections on delinquent
accounts and setting up payment plans. Heavy insurance follow up and problem
solving on HCFA forms with all insurance companies. Heavy phone contact with
patients and insurance companies.
1/1990 – 6/1995 TRAVLERS INSURANCE COMPANY
SENIOR BENEFITS SPECIALIST
Responsible for the prompt determination of health benefits coverage and payment of

2. medical claims for group claim contracts. Direct data entry on CRT with emphasis on
productivity and accuracy. Client and physician problem solving, authorization to
compensate restricted files and VIP claims, higher payment dollar limits for payment on
health claims. Assisted staff members with technical benefits questions. Quoted
medical benefits and troubleshooting of claims payment process with physician offices
and members.
Education Lyman Hall High School, Wallingford, Connecticut; Diploma 1987.
Southern Connecticut State University, New Haven Connecticut; 1987-1989.