1. Blanca C Gonzalez
8025 Perry St Apt 144 Overland Park,Ks 66204 | (C) (913) 633-0770 | bceleste2002@gmail.com
Professional Summary________________________________________________
Licensedinthe state of Kansasfor PropertyandCasualtyInsurance.
Motivatedcustomerservice specialistwithover5yearsretail experienceinafast- pace,term-based
environment.
CustomerService professional seekingamanagementrole.
Skilledintrainingstaff andestablishingrapportwithclients.Self-motivatedwithexceptional communicationand
computercapabilities.FriendlySalesassociate adeptatworkingindiverseretail andcustomerservice
environments.
Office Managerhighlyskilledatmanagementcomplexscheduled, budgetingandtravel arrangements.
Receptionistwhogoesabove andbeyondbasicadministrative tasksandtakesonmultiple projectsatonce.
Excellentworkethicandstrengthinboostingcompanymorale.
Skills______________________________________________________________
 Bilingual fluentinEnglishandSpanish
 Can readand write inbothEnglishand
Spanish
 KansasPropertyand Casualty Insurance
Licensed
 Team building
 Trustedkeyholder
 MS Windowsproficient
 Quicklearner
 StrongClientrelations
 Proficientincashmanagement
 Shippingandreceivingprofessional
 Strategicsalesknowledge
 Creditcard processing
 Multi-linephone talking
 Excellentcommunicationskills
 Database management
 Articulate andwell-spoken
 Customerservice-oriented
 Work well underpressure
 MicrosoftExcel certified
 Projectplanning
Work History________________________________________________________
CustomerService
Hallstrom Insurance Agency– 5237 W 95th St OverlandPark,Ks66207 07/2014- Current
 Greetwalk-incustomers.
 Translate whenneeded.
 Answerincomingtelephone calls,determine purposeof the call,answerquestions,orforwardcall to
appropriate personnel.
 On a dailybasesmake 20-30 outboundphone calls.Canmake 50-100 outboundcallsperday.
 Copy,scan, email,andfile importantdocuments.
 Contact customersif additional informationordocumentsare needed.
 Use computerstoenteraccessand retrieve data,anduse telephonefor communicationtechniques.
 Receive paymentoverthe telephonethroughcreditcardor check.
 Receive paymentfrompolicyholdersthroughcash,check,orcreditcard.
 Answerquestionsoverbilling,claims,andcoverages.
 Helpand sale insurance policiesto customers.
Hair Stylist
Sport Clips- 13220 W 87th StParkwayLenexa,Ks66215 09/2014- Current
 Greetwalk-incustomers.
 Checkcustomersintothe computersystem.
 Cut and style customershairtotheirliking.
 Sale retail
 Checkcustomeroutand receive payment.
 Cleanandsanitize accordingtostate laws,rules,andregulations.

2. Administrator
Joe’s66- 8770 NiemanRdOverlandPark,Ks66214 07/2011- 11/2013
(913) 854-5938
 Greetedcustomersenteringthe store toascertainwhatthe customerwantedor needed.
 Receive paymentbycash,check,andcreditcard.
 Issue receipts,refunds,credit.
 Resolve customer’scomplaints,answercustomer’squestionsandprovide customerservice.
 Earnedmanagementtrustbyservingas keyholder,responsible foropeningandclosingstore.
 Politelyassistedcustomersinpersonandviatelephone.
 Providedandelevatedcustomerexperience togenerate aloyal clientele.
 Scheduledweeklyinventorypickupsanddeliverieswithvendors.
 Builtlong-termcustomerrelationshipsandadvisedcustomersonpurchasesandpromotions.
 Organizedstore merchandiseracksbysize,style andcolorto promote visuallyappealingenvironment.
Receptionist
MexicoLindo LLC- 8717 87th
St OverlandPark,Ks66214 08/2007- 01/2011
(913) 829-1099
 Greetwalk-incustomers.Answerandhelpwithall questionsandissues.
 Collect,count,anddisburse money,communicatewithcustomers,employeesandotherindividuals.
 Earnedmanagementtrustbyservingas keyholder,responsible foropeningandclosingstore.
 Answertelephones,directcalls,andtake messages.
 Trainedall newemployees,andansweredanyquestionsorconcernstheyhadonmy time off.
 Copy,sort,and file records.
 Operate office machines,computers,recordsandproofreaddata.
 Successfullyimplementednew technologiesandprocessautomation toencourage continuous
improvement.
 Supervisedinvoice processing,purchase orders,expense reports,creditmemosandpayment
transactions.
 Balancedmonthlygeneral ledgeraccountstoaccuratelyrecord cost andmonth endaccruals.
 Countedmoneyandputtogetherdepositslipsanddepositedatbankinappropriate accounts.
Education__________________________________________________________
High School Diploma:
Olathe North High School- 600 E Prairie StOlathe,Ks66061 Graduated: May 2008
Graduated:August2014
Paul Mitchell the School- 8731 W 95th
St OverlandPark,Ks 66212 CertifiedLicensed:Cosmetology
 Memberof the DesignTeamClub
 Volunteerforthe HALO Programfor KidsandTeens
Additional Information_______________________________________________
 I enjoymeetingnew people.
 I alwaysgo into work witha smile andpositiveattitude.
 I like stayingbusyandhelpingout where needed.
 I am verygood at multi-taskingandprefertoworkina fast movingpace.
 I am alwayspolite andrespectful.
 Enjoybuildinglongterm relationshipswithcoworkersandcustomers.