Byron Long ~ Branding MarComm and CRM Resume ~ 2013
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Byron Long is seeking a position that utilizes his experience providing exceptional client services and creative community management. He has over 5 years of experience in client services roles for various companies, including Focus Pointe Global and Gilt Groupe, where he resolved client issues. Most recently, he has worked as a global hotel specialist and package holiday specialist for Ten Group Corporate & Lifestyle Concierge, fulfilling accommodation and travel requests for high net worth clients.
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Bryan H. Riddick has over 10 years of experience in recreation, education, and event management. He holds a Bachelor's degree in Leisure Services and Sport Management from Newberry College. Currently he works as a Program Assistant for the South Carolina State Department of Education, assisting educators with certification needs. Previously he has held various administrative and event staff positions with organizations like Irmo Chapin Recreation Commission, University of South Carolina Athletic Department, and BMW Celebrity Pro-Am golf tournament. He has also spent time as a cultural language assistant in Spain. Riddick has received several awards and leadership roles during his time at Newberry College.
Julie a. wilson visualcv_resume-2
Julie Wilson has over 30 years of experience in operations management and customer service for a leading adventure travel company, where she oversaw a staff of 8 managers and processed over 100 trip itineraries annually. Since 2005, she has owned her own artisan jewelry design business, where she designs and creates one-of-a-kind glass bead and gemstone jewelry, markets her products online and through galleries, and cultivates a loyal client base. She also has a background in public relations, box office work, voice acting, and holds a BA in English from UC Berkeley.
CARLY SHAVE BA JAN 2016 AM
Carly Shave has over 8 years of experience in tourism and account management. She has a proven track record of establishing and nurturing client relationships, working to high standards, and being a strong team player. Her experience includes securing bookings and sponsorships, managing client events, and developing expertise in destinations as a specialist travel consultant. Carly strives under pressure and is ready for new opportunities to further her career in tourism and account management.
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Byron Long ~ Employment Cover Letter ~ 2013
Byron Long is applying for a position that utilizes his skills in customer relationship management, brand strategies, and digital analytics. He has experience motivating teams and executing creative community management strategies to meet business objectives from both corporate and nonprofit roles. Currently he works as a Lifestyle Manager providing concierge services that drive customer loyalty for prestigious brands.
CRM Resume 2013 Byron Long
Byron Long has over 10 years of experience in client services, sales, and community management roles. He currently works at Nordstrom managing client relationships and consistently exceeding sales goals. Previously he held roles at Gilt Groupe, The Grace List, NBC, and Campfire Marketing Agency providing excellent customer service, securing partnerships and sponsorships, and assisting with tasks. He has a B.S. in Corporate Communication from the University of Texas at Austin and is proficient in various software programs.
CRM Resume ~ 2012 Byron Long
Byron Long is seeking a position providing exceptional e-commerce customer service and creative community management. He has over 10 years of experience in customer service, event planning, public relations, and marketing roles for companies such as Gilt Groupe, The Grace List, NBC, and Campfire Marketing Agency. His skills include proficiency with Microsoft Office, Adobe, Shopify, CRM platforms, and media/marketing research tools.
Resume 2011 ~ Byron Long (Word)
Byron R. Long has over 10 years of experience in public relations, marketing, and customer support roles in New York City. He currently works as a Senior Member Support Associate for Gilt Groupe, where he serves as the initial point of contact for customer inquiries and helps identify issues to improve products. Previously, he worked in public relations for The Grace List and various marketing and administrative roles for NBC, Interview Magazine, and Campfire. He holds a B.S. in Corporate Communication from The University of Texas at Austin.
Byron Long ~ Resume 2010
This document is a resume for Byron R. Long listing his professional experience and education. It summarizes his roles in customer support at Gilt Groupe, public relations for a social networking group, freelance work on a reality TV show, various marketing and sales roles in fashion and media, and an internship in public relations for a fashion boutique. It also lists his education as a B.S. in Corporate Communication from The University of Texas at Austin.
Public Relations & Your Future
The document provides an overview of public relations as a management function defined by Edward Bernays in the early 1900s. It discusses key founders of the public relations industry and compares public relations and advertising, noting that recent marketing successes have been driven more by PR than advertising. The document also outlines Spector & Associates' approach to PR and generating news coverage, and provides tips for job seekers entering the public relations field such as researching industries and companies, networking, and preparing for interviews.
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Byron Long ~ Branding MarComm and CRM Resume ~ 2013
- 1. Byron Long Fulton Street, San Francisco, CA 94117 E-Mail: hirebyronrlong@gmail.com Objective To provide exceptional client services and creative community management that develops and expands brand evolution, diverse social presence, and customer success. Experience Ten Group Corporate & Lifestyle Concierge February 2013 – Current San Francisco, CA • Global Hotel Specialists ‐ fulfilling accommodation‐only requests on behalf of our high net worth members, and developing excellent working relationships with key staff at individual hotels around the world • Package Holiday Specialists ‐ fulfilling global leisure travel requests on behalf of our high net worth members, including luxury journeys and complex flight‐inclusive itineraries • Transport Specialist ‐ fulfilling transport requests on behalf of our members globally; including car hire, rail, water travel (ferry/boat hire), other ground arrangements (taxis/chauffeurs), and complex itineraries • Worldwide Restaurants Specialist ‐ help our members to select and make the best possible bookings to suit their specifications and meet their deadlines • Tickets Specialist ‐ source tickets for concerts, theatre, film premieres and sporting events both in the UK and worldwide Focus Pointe Global October 2012 ‐ Current San Francisco, CA • Client Service Representative – Act as host to clients and assist them with their market research projects & respondents Gilt Groupe (Jetsetter, Gilt City, Gilt Taste) August 2009 ‐ September 2011 New York, NY • Senior Member Support Associate – Resolved member’s inquires for all nine online properties & mobile products concerning style direction, promotions, financial transactions, & website navigation • Project Assistant to Manager of Training and Development – planned, organized and managed resources for successful completion of Customer First Training for 500+ Gilt employees • Assisted management in resolving escalated customer issues, testing CRM platforms & social media monitoring tools, while providing feedback to team members concerning service levels, metrics, and KPI’s • Identified operational, technical and design issues on all online & mobile products then translated data into actionable recommendations for senior management to streamline operations and new feature design The Grace List March 2009 – October 2009 New York, NY • Event Curator/Public Relations Director – Secured national & local media coverage for upscale event‐based social networking singles group while managing social media efforts directed toward member acquisition and retention • Acquired and negotiated sponsorships/branding opportunities with beverage distributors, restaurant groups, and TV while scouting venues for multiple events with 50+ attendees NBC/Mark Burnett Productions/Reilly Worldwide September 2008 ‐ October 2008 New York, NY • “The Celebrity Apprentice 2” – Consultant to task producers to develop and execute design, managerial, sales & marketing contestant project tasks Education University of Texas at Austin May 2006 B.S., Corporate Communication, McCombs School of Business‐ Business Foundations Program, Spanish Concentration Skills Mac/PC, Microsoft Office Suite, Salesforce, Adobe Photoshop, Adobe Online Marketing Suite, Shopify, Shipedge, Citrix, JIRA, LexisNexis, Factiva, Cision Point MediaSource, CPM/CPC, ISISPOS, Constant Contact, Genbook Online Scheduling