1. Byron Long
1859 Fulton Street, San Francisco, CA 94117  Phone: 512-413-0331  E-Mail: hirebyronrlong@gmail.com
Objective
To provide exceptional client services and creative community management that develops and expands brand evolution, diverse
social presence, and bottom line success.
Experience
Nordstrom, Inc. November 2012 ‐ Current San Francisco, CA
• Client Relations – manage book of clients and tailor advice concerning style direction, product lifestyle & current company
incentives in Men’s Furnishing’s Department for one of the nation’s leading fashion specialty retailers
• Sales Associate – Consistently meet and exceed daily sales goals; continuous top five salesperson in department
Focus Pointe Global October 2012 ‐ Current San Francisco, CA
• Client Service Representative – Act as host to clients and assist them with their market research projects & respondents
Gilt Groupe (Jetsetter, Gilt City, Gilt Taste) August 2009 ‐ September 2011 New York, NY
• Senior Member Support Associate – Resolved member’s inquires for all nine online properties & mobile products concerning style
direction, promotions, financial transactions, & website navigation
• Project Assistant to Manager of Training and Development – planned, organized and managed resources for successful completion
of Customer First Training for 500+ Gilt employees
• Assisted management in resolving escalated customer issues, testing CRM platforms & social media monitoring tools, while
providing feedback to team members concerning service levels, metrics, and KPI’s
• Identified operational, technical and design issues on all online & mobile products then translated data into actionable
recommendations for senior management to streamline operations and new feature design
The Grace List March 2009 – October 2009 New York, NY
• Event Curator/Public Relations Director – Secured national & local media coverage for upscale event‐based social networking
singles group while managing social media efforts directed toward member acquisition and retention
• Acquired and negotiated sponsorships/branding opportunities with beverage distributors, restaurant groups, and TV while
scouting venues for multiple events with 50+ attendees
NBC/Mark Burnett Productions/Reilly Worldwide September 2008 ‐ October 2008 New York, NY
• “The Celebrity Apprentice 2” – Consultant for task producers on design, managerial, sales & marketing
Campfire Marketing Agency June 2007 – May 2008 New York, NY
• Office Manager – Managed phones, staff travel, IT, intern team, office finances, and external vendor accounts
• Sales Assistant – Assisted Account Director & Sales team with client analysis and proposals; Supported production staff by
researching & presenting creative treatments for clients
Education
University of Texas at Austin May 2006
B.S., Corporate Communication, McCombs School of Business‐ Business Foundations Program, Spanish Concentration
Skills
Mac/PC, Microsoft Office Suite, Salesforce, Adobe Photoshop, Adobe Online Marketing Suite, Shopify, Shipedge, Citrix, JIRA,
LexisNexis, Factiva, Cision Point MediaSource, CPM/CPC, ISISPOS, Constant Contact, Genbook Online Scheduling