1. Troy Waggoner
2304 Ruffed Grouse Laughlin, NV 89028 702.298.3402
TZwaggoner@gmail.com___________________________________________________
EDUCATION
University of North Texas, Denton, TX
Bachelor of Arts, December 2005
Lon Morris College, Jacksonville, TX
Associate of Arts, May 2002
EXPERIENCE
Riverside Hotel and Casino, Laughlin, NV
Group Sales Clerk, 4/2014 - Present
- Prepare packets for guests including buffet coupons, hotel keys, player’s cards, etc.
- Prepared flight letters for airline groups
- Greeted groups upon arrival
- Assist guests with room changes and other requests
Nocturnal Vegas VIP, Las Vegas, NV
Self-Employed, 8/2010 - 05/2013
- Built website to promote Las Vegas Nightlife VIP Services
- Promoted website / business using several forms of marketing including:
Word of Mouth, Flyers, S.E.O., Social Media Networking, Networking with other
VIP Hosts and Promoters
- Accepted payments via Paypal
- Set up VIP Entry, Bottle Service, and Limousine Reservations
- Hosted Clients
CitiBank Call Center, Las Vegas, NV
Customer Service Representative, 10/2008 - 11/2009
- Receive incoming calls
- Research and resolve customer problems, acting as the customer liaison between
other departments
- Keep records of customer interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken.
- Refer unresolved customer grievances to designated departments for further
investigation.
SKILLS
- Website Design and Search Engine Optimization

2. - Microsoft Word, Excel, Powerpoint
- Effective listener and communicator
- Social Networking Skills
- Attention to Detail
GAPS IN EMPLOYMENT
- Will discuss in interview
LOCAL EXPERIENCE
Salt Grass Steakhouse, Laughlin, NV
Server, 10/2006 - 10/2007
- Table Preperation, laying out napkins and utensils, making sure the condiments are
refilled, performing all other preparation tasks
- Directed customers to their tables, presenting menus, suggesting dishes, assisting in
drink selection, informing customers about food preparation details, communicating
specific customer needs to the cooks.
- Stay updated on current menu choices
- Maintained proper dining experience, delivering items, fulfilling customer needs,
offering desserts and drinks, removing courses, replenishing utensils, refilling
glasses.