Rhoda Hayes has over 20 years of experience in management, training, and education roles. She holds dual master's degrees in management and human resource development from Webster University. Her experience includes roles as a store/training manager, director of a jazz institute and art gallery, and various coordinator and counselor positions related to financial aid, veterans services, and work-study programs at Harris-Stowe State University. She has strong skills in customer service, leadership, time management, training, and utilizing various software programs.

1. RHODA A. HAYES
2347 Outlook Drive
St. Louis, MO 63136
(314) 819-3094
Hayes_rhoda@yahoo.com
QUALIFICATIONS SUMMARY
Successful professional with 10+ years experience in a Management roll. Self sufficient, energetic self-starter, dependable,
integrity, proactive, goal oriented, loyal and committed to operations excellence. Organized and attention to detail, with
demonstrated time management skills. Excellent oral, written, interpersonal and presentation skills. Word/PowerPoint, and
Excel.
SKILLS
●Excellent Time Management Skills ●Managing
●Excellent Customer Service Skills ●Excellent Leadership Skills
●Training & Development ●Recruiting
EDUCATION
WEBSTER UNIVERSITY 1999-2000
Dual Master of Arts Degrees - Management & Human Resource Development (Dual Degree)
SOUTHERN ILLINOIS UNIVERSITY CARBONDALE 1996-1997
Bachelor of Science Degree - Workforce Education & Development
EMPHASIS – Training & Development
PROFESSIONAL EXPERIENCE
2013-Present
STORE/TRAINING MANAGER
HUCK’S/MARTIN & BAYLEY, INC.
KIRKWOOD, MO 63122
● Manage store operations.
● Responsible for profit and loss of store.
● Manage staff, check in vendors and monitor sales.
● Run vendor, payroll and sales reports.
● Recruit, hire, motivate, train employees, have great customer service skills.
● Maintain store inventory. Track employee trend reports. Track all retail and lottery sales.
● Responsible for weekly employee scheduling and controlling labor.
● Responsible for ordering, displaying, and rotating merchandise.
2011-2013
DIRECTOR
DON & HEIDE WOLFF JAZZ INSTITUTE & ART GALLERY
HARRIS-STOWE STATE UNIVERSITY
ST. LOUIS, MO 63103
• Responsible for daily operations of The Don & Heide Wolff Jazz Institute & Art Gallery by providing leadership and
guidance to assist faculty, staff, students and patrons on how to utilized and or incorporate the materials, music and
art available in the Institute in course curriculums and for research and personal enrichment.
• Establish and execute development and growth of the Institute through donor collections.
• Plan, schedule and organize work activities to meet Institute daily functions.
• Maintain donor collections, website, Art Gallery, all recording equipment, records, cassette tapes, CD’s and videos.
• Use OCLC Connexion Client software and Missouri Bibliographic Information User Systems (MOBIUS) to research
records, CDs, books and cassette tapes.
• Train and supervise work-study students.
• Host and/or produce jazz shows and receptions.
• Proven track record of progressive experience in community outreach to establish and maintain a donor registry,
jazz/art memorabilia and collections.
• Hosted Spring Into Jazz Concert, March 31, 2012
2005-2011
COORDINATOR
DON & HEIDE WOLFF JAZZ INSTITUTE
HARRIS-STOWE STATE UNIVERSITY
ST. LOUIS, MO 63103
• Oversaw $1 million dollar record collection.
• Was responsible for daily operations of The Don & Heide Wolff Jazz Institute activities which included training and
supervising work-study students, assisted faculty, staff, students and patrons on how to use the equipment.
• Maintained technical equipment.
• Used OCLC Connexion Client software and Missouri Bibliographic Information User System (MOBIUS) to research
records, CDs, books and cassette tapes.

2. • Matched donor collections with holdings in OCLC and MOBIUS by music number, title and International Standard
Book Number (ISBN).
Rhoda Hayes
Page 2
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• Catalogued holdings using the Millennium Cataloguing software system: in order to list donor collections in the
Bridges Catalog.
• Exported files, label records, CDs, books and cassette tapes for shelving.
• Ordered supplies, answer phones and file.
• Sent Donor letters.
• Administered reports and coordinate group tours.
• Hosted and/or produced jazz shows and receptions.
• Produced An Afternoon of Jazz, October 5, 2008 and A Night of Jazz Greats, August 29, 2009.
2002-2005
FINANCIAL AID COUNSELOR/VETERANS CERTIFYING OFFICIAL/WORK-STUDY COORDINATOR
HARRIS-STOWE STATE COLLEGE
ST. LOUIS, MO 63103
• Maintained student records through CARS system, assisted in the registration process, advised students and parents on
all aspects of financial aid programs; assisted students in completing the FAFSA (Free Application for Federal Student
Aid), assessed aid eligibility for applicants, explain financial options, input and processed EDE Express applications,
tracked financial aid information and process emergency loans.
• Coordinated and implemented the College Work-study Program.
2000-2002
ACTING REGISTRAR
HARRIS-STOWE STATE COLLEGE
ST. LOUIS, MO 63103
• Maintained student records through CARS system. Evaluated transcripts, maintained student academic records,
managed all services related to enrollment & registration, course scheduling, classroom assignments, grade reporting,
certified eligibility for graduation, degree audits, National Association of Intercollegiate Athletics (NAIA) certifying
official evaluator determining eligibility for athletes, and updates the college catalog.
• Enforced Family Educational Rights and Privacy Act (FERPA)
1998-2000
FINANCIAL AID COUNSELOR/VERTERANS CERTIFYING OFFICIAL/WORK-STUDY COORDINATOR
HARRIS-STOWE STATE COLLEGE
ST. LOUIS, MO 63103
• Maintained student records through CARS system, assisted in the registration process, advised students and parents on
all aspects of financial aid programs; assisted students in completing the FAFSA (Free Application for Federal Student
Aid), assessed aid eligibility for applicants, and explained financial options, inputted and processed EDE Express
applications, tracked financial aid information and process emergency loans.
• Coordinated and implemented the College Work-study Program.
• Maintained bi-weekly payroll for work-study and conducted work-study presentations.
• Prepared quarterly work-study reports and maintained veteran administrative files.
1996-1998
ADMINISTRATIVE SECRETARY
WASHINGTON UNIVERSITY
ST. LOUIS, MO 63130
• Maintained Local and Federal Grant budgets for various departments throughout the University, prepared all
accounting transactions using FIS, handled all office purchases as well as assisting the director in administrative
tasks.
• Coordinated and implemented the College Work-Study program for training and placement of Clerical Assistants
within the University system.
• Maintained bi-weekly payroll, input department budget, staff salary, and employment appointments on line.
• Investigated student information utilizing SIS, prepared grant and progress reports, correspondence, mailings and
other related projects as assigned.
MEMBERSHIPS
Delta Sigma Theta Sorority, Incorporated
IOTA Phi Lambda Sorority, Incorporated
CERTIFICATIONS
ServSafe