Byron R. Long has over 10 years of experience in public relations, marketing, and customer support roles in New York City. He currently works as a Senior Member Support Associate for Gilt Groupe, where he serves as the initial point of contact for customer inquiries and helps identify issues to improve products. Previously, he worked in public relations for The Grace List and various marketing and administrative roles for NBC, Interview Magazine, and Campfire. He holds a B.S. in Corporate Communication from The University of Texas at Austin.

1. Byron R. Long
New York, NY 11238
(512) 413-0331
ByronRLong@gmail.com
PROFESSIONAL EXPERIENCE
Gilt Groupe (Jetsetter, Gilt City, Gilt Taste) New York, NY
Senior Member Support Associate/Training Project Coordinator April 2009-Present
 Serve as the initial point of contact for inbound requests from members for all nine properties & mobile products concerning style
direction, current promotions, financial transactions, & site navigation
 Identify and analyze operational, technical and designer issues on all online properties & mobile products then funnel this feedback
into product tracking as well as new feature design
 Project Assistant to Manager of Training and Development: assist in planning, organizing and managing resources to bring about
the successful completion of Customer First Training for 500+ Gilt employees
The Grace List New York, NY
Public Relations Director March 2009-October 2009
 Researched, pitched and secured national & local media coverage for upscale social networking group for singles in New York City
 Acquired and negotiated sponsorships and branding opportunities with alcohol distributors, restaurant groups, TV networks, etc.
 Scouted possible venues and event locations throughout the city for multiple events with 50+ attendees
NBC/Mark Burnett Productions/Reilly Worldwide – “The Celebrity Apprentice 2” New York, NY
Freelance Marketing/Task Consultant September-October 2008
 Acted as contestant on reality TV show competing in managerial, sales & marketing, design, and creative tasks
 Consulted task producers on improvements and failures of each task prior to shoot
INTERVIEW Magazine New York, NY
Advertising Sales Assistant May 2008-August 2008
 Processed IO's and completed RFPs for major lifestyle, fashion, arts & entertainment advertising clients
 Prepared competitive reports, editorial credits, ad recaps, and media kits for all client correspondence
 Completed expense and billing reports for Advertising Director and Account Manager;
 Assisted Creative Services Director with event preparation and on-site management of special events
Campfire - New Media/Marketing Agency New York, NY
Office Manager/Sales Assistant June 2007-May 2008
 Assisted Account Director & Sales team with client relations, agency briefings, potential client analysis and proposals
 Supported production staff by researching & presenting creative treatments for clients HBO, USA Network, Pontiac, & Verizon Fios
 Managed IT and external vendor accounts – Quill, Breakaway, Valient, Towerstream, Lunerpages, Simplicato, M5 etc.
 Booked staff business travel; Reviewed, hired and supervised interns; Administrative support as needed – mail, copying, faxing, etc.
University of Texas at Austin, Continuing Education Division Austin, TX
Marketing Assistant March-November
2006
 Analyzed marketing initiatives to develop a comprehensive budget for all division programs by working
with division dean and program directors in conjunction with Continuing Ed. Dean and Program Directors
 Purchased online/print/radio media campaign buys for all division programs based on comparative analysis of
media outlets; developed distribution strategies and logistics for division collateral materials
 Increased product awareness/brand image by identifying “niche” audiences; maintained customer database of registrants behavior
 Liaison to in-house creative team overseeing development of logos, web sites, direct mail, and Convio email marketing messages
Estilo Fashion Boutique Austin, TX
Fashion Boutique Public Relations Intern/Brand Representative May 2005-March 2006
 Media Relations- Secured media coverage for upscale boutique in Austin-American Statesman, Austin
Chronicle, Austin Business Journal, 512; assisted in co-sponsoring Austin fashion week events with Tribeza Magazine
 Event Management- Produced fashion show of 350+ attendees raising $3,000 for AIDS Services of Austin
 General- Press spokesperson, tracked and pitched national media coverage of events, prepared press kits, media alerts, photo opps
EDUCATION
The University of Texas at Austin May 2006
B.S., Corporate Communication
McCombs School of Business- Business Foundations Program
Spanish Concentration

2. SKILLS
Mac/PC, Microsoft Office Suite, Adobe Photoshop, LexisNexis, Factiva, Cision Point MediaSource, ACT, CPM/CPC, Citrix, JIRA