1. CARLY SHAVE BA(Hons)Tourism Management
54 Suffolk Rd, Cheltenham, Glos,GL502AQ – With hope to move to Dubai,UAE
T: (0044)7846466009 E: carly.shave@hotmail.co.uk
PERSONAL PROFILE
A dedicated Account Manager with over 8 years’ industry experience who is motivated to:
 establish and nurture key relationships – by being highly responsive, cooperative and outgoing with clients
 work to a very high standard –I take great care to listen carefully and understand a client’s desires, needs and
expectations and then take the time and care needed to find a solution that meets and exceeds expectations
 be a great team player – by being organised,hardworkingbutapproachableand by bringing a sense of humour
to the workplace
I thrive under pressure and am ready to find the next opportunity to further my career.
KEY SKILLS
o Client Relationship Management – high level of interpersonal and written communication skills needed for
establishing and maintaining strong client relationships.
o Teamwork – Able to contribute as partof a workingteam as well as effectively use my initiative. Able to work under
pressure and show strong leadership qualities.
o PC Skills - Highly proficient on MS Office including Word, Excel, and PowerPoint; as well as Travel Studio, Pangea,
Taurus, Amadeus, Freshbooks and SalesForce.
EMPLOYMENT HISTORY
July 2014 –December 2015
ExclusiveGP – Sales Executive and Corporate/Sponsorship Account Manager
 Engaged a key American brand for our Ermanno Penthouse at the Monaco Grand Prix 2015 and also helped to
secure sponsorship
 Converted new opportunities (through website, email, phone and online chat) by qualifying requests and
putting detailed proposals together and then securing the booking.
 Developed existing client relationships - looking after their future event plans.
 Delivered client events - I was onsite in Abu Dhabi 2014 for our Super Yacht viewing to make sure everything
ran smoothly and to see all clients were happy. For Abu Dhabi 2015 I hosted a corporate group for the
weekend.
 Managed multiple stakeholders, often with conflicting preferences: liaising between clients, colleagues,
suppliers as well as other agents.
September 2013 – April 2014
Keith Prowse Travel (Sydney) – Sales and Events Executive
 Secured bookings by taking enquiries from direct clients as well as agents, qualifying what they are after and
then putting together the best options for their needs and presenting this in a way that would result in a
bookings.
 Managed end-to-end delivery, as the company was small and the sales team were also responsible for
operations: packaging together events, maintaining and updating booking systems, booking flights using
Amadeus, taking payments, compiling and maintaining key documents
 Developed key relationships - liaisingbetween clients,colleagues,suppliers and other agents was a significant
aspect of the job to build solid relationships.
October 2011 –May 2013
Tailor Made Travel - Specialist Travel Consultant
 Managed the entire process of clients enquiring into bespoke holidays. From the initial contact via email,
phone or face to face, I was responsible for providing a first class service.
 Provided expertise of worldwide destinations in a high-end company that demanded informed knowledge
 Nominated to travel complimentarily to Perth, Western Australia; Las Vegas and Brunei, representing Tailor
Made travel on familiarisation trips. This was a target driven environment and one of the familiarisation trips
was an incentivised prize won as a result of my target achievements within the business.
 Achieved and exceed personal targets – by providing great service to clients and building relationship over

2. time. I worked hard to gain confidence with clients in my expertise and ensure repeat business and therefore
sustainable growth of my client base.
 Used GDS Amadeus and overseas web booking systems as well as dealing with Airline paper contracts and 3 rd
party suppliers as required to suit clients’ needs.
August 2010 – September 2011
Gullivers Sports Travel – Tour and Events Coordinator
 Helped manage the customer relations and logistics for a “Golden Oldies” Cricket festival in Harrogate,
Yorkshire which was attended by 1000 visitors. This required excellent account management skills.
 Supported projectmanagement of a tour to the 2010-11 Ashes series in Australia.For the Ashes I was the main
point of contact and responsible for ensuring all 43 people on my designated tour were up to date and had all
the relevant documentation before travel.
 Travelled to Australia as Tour Manager for the event, where I was responsible for my tour of 43 people. Within
this we travelled to the Melbourne Test and the Sydney Test and then to Port Douglas. Within this tour we held
a large event in the MCG on Christmas Day and a large New Year’s Eve event on-board a Captain Cook ship on
Sydney Harbour. These events were a great success and highly commended.
 Worked predominantly on the Six Nations Rugby Series and also helped with the Cricket World Cup and Rugby
World Cup 2011 to New Zealand.
September 2009 – July 2010
Temp – Various positions, including 3 months at Keith Prowse
 Undertook a handful of temporary roles with different employers during this period. My work included
reception positions as well as working at Natwest bank as a cashier.
 Held the role of Wimbledon Operations and Events Assistant at Wimbledon 2010 event (with Keith Prowse)
and worked alongsidethe Event Manager. Responsibilities included updatingsalesspreadsheets, proofreading
documents for print,and makingdecisions on certain aspects of the hospitality including flower arrangements
and furniture to be used. I was also required to sourcesuppliers and work closely with the sales and marketing
team, as well as maintaining constant communication with all our clients to bring together what was another
very successful event.
November 2007– July 2009
Gullivers Sports Travel - Inbound Department and Lions Department and Rugby World Cup Department
 Supported tours to the Rugby World Cup in France. Responsibilities included a variety of tasks includingselling
packages as well as administratingand compilingthefinal packagedocuments, whilsthandlingany problems or
changes in the office.
 Travelled to Paris for the final, which gave me great experience in dealing with clients at a major event, as well
as coping and managing with any scenarios that were presented to me.
 Gained experience in the Inbound Department, which involved working on organising a Cricket Festival and a
Golden Oldies Rugby festival in the UK. Also worked for a time in the Lions Department where my roleinvolved
selling, booking and tailoring tours and packages.
 Nominated (as a resultof my dedication and hard work) to go to South Africa to run and oversee a tour as well
as be a Tour leader which involved overseeing six other members of staff.
May – July 2007
Dean Close International Summer School - Activity Leader
 Worked as an activity leader on a sports programme at the school,which brought together children of different
nationalities. Role involved working with the children on a variety of activities teaching them new sports and
motivating them to partake.
EDUCATION
UWIC, Cardiff 2003-2006 BA (Hons) Tourism Management
Wycliffe College: 1997-2002 3 ‘A’ Levels: Business Studies, Psychology, Sports Studies
AS Level: Media Studies, and 10 GCSEs
References are available on request.