The document discusses various quality tools and techniques that can be used to identify and solve problems, including brainstorming, affinity networks, fishbone diagrams, force-field analysis, process charting, Pareto analysis, career-path mapping, and quality function deployment. These tools allow teams to systematically analyze issues, map processes, identify causes of problems, and ensure customer needs are met. The conclusion emphasizes that consulting stakeholders at each stage of decision-making can improve outcomes.

1. UNIVERSIDAD DE LAS
FUERZAS ARMADAS ESPE
CRISTINA PILATAXI
FORUM 1
SOCIOEDUCATIONAL PROJECTS

2. Total Quality Management in Education
Chapter 10 - TOOLS Quality tools and
techniques are the
means of identifying
and creatively solving
problems.
The power of the
tools to implement its
experienced by
regular use.

3. BRAINSTORMING
 It is a classic technique of creative group thinking.
 Idear are put forward and recorded without judgement.
 It allows staff to be inventive and free from restriction.
 It does not provide objective assessments of a situation.

4. RULES
RULES
Be clear
All ideas
are
recorded
Evaluation
is deferred
Spontaneity
is
encouraged
Quality is
good
Build on
previos
ideas
Don’t
discuss
List all
ideas
Nominate
someone to
write

5. AFFINITY NETWORKS
When there is the need to group a large number of
ideas, opinions or issues and to caegorize them.
Aim: Identify which ideas have more affinity than
others and to group them accordingly.
The final result is a clarificaction of a computer set
of issues or ideas into a snall numer of linked ideas.
Simple powerful team process.
It helps make order out of chaos and stops or team,
drawing in a sea of ideas.

6. FISHBONE OR ISHIKAWA DIAGRAMS
It goes by a number
of names.
I allows a team to
map out all the
factors that affect
the quality of a
process.
It is a visual list
drawn up in a
structured fashion.
It is used when a
team needs to
identify and explore
the posible causes
of a problem.

7. FORCE-FIELD ANALYSIS
 It is a sueful tool for studying a situation that requires change.
 It is based on the ideat that there are two opposing forces to
change.
 It restes on the s
 Simple preposition that strenghtering the promoting fores can
bring change.
 Effort should be spent on the áreas it is posible to influence.

8. PROCESS CHARTING
Knowledge
It can be
used to
ensure that
the
institution
knows who
its customers
are.
Identification
It can
Identify the
resources
required to
service then.
Provissions
It provides
data on the
environment
in which the
process
operates.

9. FLOWCHARTS
USEFUL
• They are useful when a problem needs a systematic
approach.
ASSITENT
• They assist in identifying the steps.
STAGES
• They record the necessary sequence of stages.
• Chartin a process or procedure improves knowledge
of it.

10. PARETO ANALYSIS
They are simple special forms of vertical bar
charts that assist in the solving of quality
problems.
They direct attention to the most pressing
problems facing a team.
If the 80 percent problem areas can be
identified they should be tackled first in any
quality improvement process.

11. CAREER – PATH MAPPING
It provides a simple
means of
identifying the
milestones or
potential barriers.
Each milestone is a
protential problem
área to be solved.
It is important to
note that many of
the problems and
conflicts are likely
to occure when the
student passes from
one stage to the
next.

12. QUALITY FUNCTION DEPLOYMENT
It is a technique used extensively by
Japanese companies.
It involves finding out what customers
want before designing new products or
services to carry these ideas it is important
to ensure that there is continual flo.
It involves deciding what are the critical
characteristics of any new producto.

13. CONCLUSION
While teachers may, in some circumstances, know
best, it is usually not the case that they know best
in all circumstances. Adapting the methodology of
QFD of consulting and researching customers’ views
at each stage of designing or reviewing the
‘product’ can make a considerable difference to the
way in which decisions are made and the quality of
decisions taken.

14. ALL THE TOOLS STUDIED
 Brainstorming
 Affinity networks
 Fishbone or Ishikawa diagrams.
 Force-fiel análisis.
 Process charting.
 Pareto análisis.
 Career-path mapping
 Quality function deploment.