Total Quality Management is a topic of Production which ensures the total quality of product and service provided by the company. It consists of techniques of TQM, principles of TQM, scope and advantages too are included.

1. Total Quality
Management

2. Greetings
By - Deepanshu Malhotra (02313401719)
Shivangi Tripathi (00613401719)
(BBA GEN 5)

3. 1. Meaning
Total = A whole or complete amount
Quality = The standard of something as measured
against other things of a similar kind, the degree of
excellence of something.
Management = the act of getting people together
to accomplish desired goals and objectives using available
resources efficiently and effectively.
Total Quality Management

4. Total Quality Management (TQM) is the continual
process of detecting and reducing or eliminating
errors in manufacturing, streamlining
supply chain management, improving
the customer experience, and ensuring
that employees are up to speed with their training.
Total quality management aims to hold all parties
involved in the production process accountable for
the overall quality of the final product or service.
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5. CONCEPTS Of TQM
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6. 6
Lets Understand it’s concept
with a case study of
Mc Donalds

7. Employment Involvement
◇ Employee Empowerment
◇ SOP’s cover how they are expected to
behave
◇ Proper training, opportunities and health
benefits
Around 10 international training centres ,50,000
managers have graduated from the Hamburger
University.
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8. Customer assess and
determine the level of
success
Focus On Customer
Aim:-”to be our
customers favourite
place and way to eat
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Nutrition is
important to
customers
Careful about
suppliers

9. Continuous Improvement
Focus on improving
Quality Standards
Sponsor Events
Use Benchmarking i.e.
measure their
performance with
against the toughest
competitors
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10. Partnership with Suppliers
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KPI:-Supplier Quality Index,
i.e. depth quality audit for 2 full
days
Audit Suppliers
three times a
year

11. 11
Principles of TQM
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12. Strive for Quality
in all things
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The Customer is
the creation of
Quality
bag with
multiple
chains
Easy
wash
Unbreakable
chain

13. 13
Training is
required
Improve Techniques
and Tools

14. 14
Quality
improvement is
continuous
Worker involvement
is essential

15. 15
Encourage team
work and
cooperation
Ground decisions
and actions on
knowledge.

16. Techniques of TQM

17. Continuous Improvement Process
Statistical Process Control
Variation Risk Management
Benchmarking

18. Six Sigma
(DMAIC) , (DMADV)

19. Why TQM is
essential??
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20. 20
Public
Image of
Enterprise
Customer
Satisfaction
Commitment
in
Organisation
Quality
Costs
Essentials of TQM

21. THANKS!
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