Quality gurus

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Quality gurus

  1. 1. TOTAL QUALITY MANAGEMENT Quality Gurus FACULTY : Hussain Tariq
  2. 2. Quality Gurus <ul><li>Deming’s 14 Points </li></ul><ul><li>According to the Deming, quality is free because the small cost of prevention will always be lower than the cost of detection, correction and failure. </li></ul><ul><li>Following are the 14 points of Deming… </li></ul>
  3. 3. Deming’s 14 Points <ul><li>Management Commitment: </li></ul><ul><ul><ul><li>Top management must become convinced of the need for quality. </li></ul></ul></ul><ul><ul><ul><li>Top management must communicate to the entire company by written policy. </li></ul></ul></ul><ul><ul><ul><li>Top management must be flexible with the customer’s needs. </li></ul></ul></ul>
  4. 4. Deming’s 14 Points <ul><li>2. Quality Improvement Team: </li></ul><ul><ul><ul><li>Form a team composed of department heads. </li></ul></ul></ul><ul><ul><ul><li>Which oversee the improvements in their departments as well as in the company as a whole. </li></ul></ul></ul>
  5. 5. Deming’s 14 Points <ul><li>3. Quality Measurement: </li></ul><ul><ul><ul><li>Establish measurements of the quality. </li></ul></ul></ul><ul><ul><ul><li>Measurements must be appropriate to every activity in order to identify areas in needs of improvements. </li></ul></ul></ul>
  6. 6. Deming’s 14 Points <ul><li>4. Cost of Quality: </li></ul><ul><ul><ul><li>Estimate the cost of quality. </li></ul></ul></ul><ul><ul><ul><li>In order to identify the areas where improvements would be profitable. </li></ul></ul></ul>
  7. 7. Deming’s 14 Points <ul><li>5. Quality Awareness: </li></ul><ul><ul><ul><li>Quality awareness among the employees. </li></ul></ul></ul><ul><ul><ul><li>Must make understanding the importance of product conformance and the cost of Non-conformance. </li></ul></ul></ul>
  8. 8. Deming’s 14 Points <ul><li>6. Corrective Action: </li></ul><ul><ul><ul><li>Take corrective actions as a result of step 3 & 4. </li></ul></ul></ul>
  9. 9. Deming’s 14 Points <ul><li>7. Zero Defects Planning: </li></ul><ul><ul><ul><li>Form a committee </li></ul></ul></ul><ul><ul><ul><li>Which make a plan to program appropriate to the company as well as it’s culture. </li></ul></ul></ul>
  10. 10. Deming’s 14 Points <ul><li>8. Supervisor Training: </li></ul><ul><ul><ul><li>All levels of management must be trained. </li></ul></ul></ul><ul><ul><ul><li>Training must be How to implement their part of the quality improvement program. </li></ul></ul></ul>
  11. 11. Deming’s 14 Points <ul><li>9. Zero Defects Day: </li></ul><ul><ul><ul><li>Must schedule a day. </li></ul></ul></ul>
  12. 12. Deming’s 14 Points <ul><li>10. Goal Setting: </li></ul><ul><ul><ul><li>Individuals must establish improvement goals for themselves as well as their groups. </li></ul></ul></ul>
  13. 13. Deming’s 14 Points <ul><li>11. Error Cause Removals: </li></ul><ul><ul><ul><li>Employees must be encouraged to inform management of any problem. </li></ul></ul></ul><ul><ul><ul><li>To perform error free work. </li></ul></ul></ul>
  14. 14. Deming’s 14 Points <ul><li>12. Recognition: </li></ul><ul><ul><ul><li>Give appreciation who meet their quality goals. </li></ul></ul></ul>
  15. 15. Deming’s 14 Points <ul><li>13. Quality councils: </li></ul><ul><ul><ul><li>Teams must composed of quality professionals </li></ul></ul></ul><ul><ul><ul><li>Who must share experiences, problems and ideas. </li></ul></ul></ul>
  16. 16. Deming’s 14 Points <ul><li>14. Do it all over again: </li></ul><ul><ul><ul><li>Never ending process of quality improvements. </li></ul></ul></ul>
  17. 17. Any Questions: <ul><li>Questions are always welcomed from my side. </li></ul>

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