The document discusses creativity and innovation. It defines creativity as generating new ideas and innovation as making ideas practical. Creativity depends on an organization tapping the talents of its members. The creative process has three stages - incubation, illumination and verification. Incubation involves unconventional thinking, illumination is the moment of insight, and verification develops and tests the idea. Creative people are optimistic, curious, and able to turn ideas into solutions. Barriers to creativity include being too practical or risk-averse.