1. Alicia Zapata
Hostess
Saint Paul, MN
aliciasorianozapata@gmail.com - (612)-990-3599
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Hostess
Seven Steakhouse & Sushi - Minneapolis, MN - September 2016 to Present
- Checking call reservations and answering messages to ensure that all reservations are catered for
- Greeting guests politely and escorting them to their respective tables
- supervise and coordinate the dinning room
Hostess
Marquette Hotel - Minneapolis, MN - September 2016 to Present
Manage in-person and telephone guest inquires, customer service requests, and reservation bookings
- monitored dinning room and guest flow to maximize table usage and minimize customer wait times
Sales Assistant
Jos. A Bank - Roseville, MN - May 2016 to August 2016
- Assist the sales staff with selling shirts, ties, shoes and accessories that pair well with suits and be able to
see and distinguish between fabric patterns and colors
-Assist with all customer needs, such as alterations appointments, pick-ups, special order requests and
customer service requests
- Demonstrate the ability to accurately measure a customer for both rental and retail product
- Thrive in a fast paced and competitive sales environment
Hostess
Bonefish Grill - Saint Louis Park, MN - February 2015 to August 2016
Deliever exceptional service by greeting and serving guest in a timely, friendly manner
• Answer questions regarding menu selections and make recommendations when requested
• Answer the phone and take reservations
• Maintain a professional tone of voice at all times
Hostess
Minneapolis- St. Paul International Airport - November 2014 to January 2015
Delivered exceptional service by greeting and serving customers in a timely, friendly manner
• Guided guests through the dining rooms and provided needed assistance
• Answered questions about menu selections and made recommendations when requested
• Maintained a professional tone of voice and words at all times, including during peak rush hours
Model and Sales Representative
Abercrombie and Fitch - Roseville, MN - March 2013 to December 2014
March 2013 - December 2014

2. • Give excellent customer service and ascertain what each customer wants or needs
• Answer the phone
• Describe merchandise and explain use, operation, and care of merchandise to customers
• Compute sales prices, total purchases and receive and process cash or credit payment
• Answer questions regarding the store and its merchandise
Volunteer
Miramar High School - Miramar, FL - January 2010 to June 2011
Entered information in to student files
• Filed folders in alphabetical order
EDUCATION
Bachelor of Science in Business Administration
Globe University Minneapolis - Minneapolis, MN
SKILLS
Administration (1 year)
ADDITIONAL INFORMATION
SKILLS SUMMARY
Microsoft Word, PowerPoint, and Excel
Organized
Bilingual in Spanish and English
Independent
Teamwork
Detail-oriented
Multitasking
Professional and Ethical