1. KENDASIA BROWN
115 Hudson Avenue, Roosevelt, New York 11575 H: 516-378-0265 ♦ C: 919-332-1339 ♦ kendasiabrown@yahoo.com
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and
handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Cash handling and management
Retail merchandising experience
Strong interpersonal skills
People-oriented
Cashier/Sales , 11/2014 to 03/2015
Simply Fashion – Raliegh, NC
Processed cash/credit payments rapidly and accurately.
Responded to all customer inquiries thoroughly and professionally.
Referred unresolved customer grievances to designated departments for further investigation.
Placed special merchandise orders for customers.
Greeted customers in a timely fashion, while quickly determining their needs.
Accurately logged all daily shipping and receiving orders.
Accurately logged all daily shipping and receiving orders.
Crew Member, 04/2015 to 09/2015
McDonalds – Raliegh, NC
Operated the drive-through window and sales register quickly and efficiently.
Handled transactions quickly and accurately.
Greeted customers and provided excellent customer service.
Prepared fountain drinks and ice cream items.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved
procedures.
Followed food safety procedures according to company policies and health and sanitation regulations.
Reported to each shift on time and ready to work.
Sales Associate, 02/2016 to 08/2016
Food Lion – Ocean City, MD
Greeted customers promptly.
Received customer payments.
Assisted customers in selecting items based on needs.
Trained new cashiers on procedures, customer service and sales techniques.
Assisted on sales floor as needed to maintain service standards.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Directly oversaw the overnight store operations, including issuing staff assignments and creating production
lists.
Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
Pool Attendant, 06/2016 to 09/2016
The Quay – Ocean City, MD
Maintained the safety of all guests and owners by ensuring all the building rules and regulations were adhered to.
Responsible for maintain pool clorine and chemical levels
Performed all pool cleanings and inspections.
Completed all required daily pool readings and reports
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
