1. John K. Cooper
808 NE 113th Terrace
Kansas City, Missouri 64155
816-898-3619
jcooper004@yahoo.com
Profile
A high energy, determined leader who cultivates positive results through building strong teams with the ability to raise
business performance levels and operational excellence. A retail executive with a successful track record of over thirty
years of leadership and management in high volume, big box retail. Extensive experience in operations, customer service,
sales and merchandising, and ability to achieve top line sales and service with bottom line profit. Proven history of
dedication to the success of both himself, and his team, in meeting and exceeding company objectives and expectations.
Professional Achievements
 Bringing customer service levels to an all-time high achieving the “Sears Award of Excellence” top five percent nationwide for
the last five years
 Cutting inventory shrink by 66% on average over the last three years achieving near perfect results last year
 Achieved an award winning company first 800 days without an OSHA reported incident and still going strong
 Received an award at the 2014 Sears Rally in Las Vegas for top sales of Master Protection Agreement
 Selected by market leader to travel to underperforming, substandard stores throughout the four state region to inspect,
correct, and lead them in a position of ongoing success
 Promoted six associates to lead positions and three leads to assistant manager
 Developed cashiers to improve their metric performance well above company expectations
 Transformed soft line sales floor to become a model store for the district
 Selected by market leader to travel within and outside the district to train other company personnel on operational
procedures
 Overall top performing store of five in the area within the first year
 Only store of five within the area without any OSHA recordable incidents
Skills
 Team Building of associates through recruitment and retention efforts
 Payroll planning and control
 SOP compliance auditing
 Supportive associate development through coaching and modeling
 Maximizing loss prevention through inventory shrink control
 Continual P&L review to maintain profitability metrics
 Proactive communication with stakeholders
 Application of Lean concepts in receiving/stock room standards
 Increasing guest satisfaction in store/internet merchandise pick up
 Grass roots sales promotions to increase store traffic
 Safety audits/inspections to insure guest/associate satisfaction
 Creative merchandising to maintain an eye catching sales floor

2. Work History
 SearsHoldingsCompany – Full Line Stores 2012 – Present
Store Manager, St. Joseph
 SearsHolding Company – Full Line Stores 2010 – 2012
Store Manager, Lees Summit
 SearsHoldingsCompany – Full Line Stores 2008 – 2010
Soft Lines Manager, Lees Summit
 SearsHolding Company – Full Line Stores 2006 – 2008
Operations Manager, Lees Summit
 Kmart Corporation 1983 – 2006
Soft Lines Manager, Lees Summit
References
 Dan Sonsthagen – Previous Manager/Colleague
Dsonsthagen@icloud.com
913.708.3955
 Gary Zimmerman– Previous Manager
gzman1945@aol.com
913.568.6258
 Darrin Wheat– Previous Manager
wheatbunch@sbcglobal.net
816.665.1315
 Rob Licktieg – Activities Director, Youth Ministries
rob@holyfamily.com
816.898.3960