The document discusses the concept of the continuous improvement process, highlighting key areas of efficiency, such as waste reduction and process enhancement. It emphasizes the importance of observation, detailed recording, and analysis of actions to identify improvement opportunities. Additionally, it outlines various tools and methodologies like PDCA and Six Sigma to facilitate ongoing enhancement in organizational processes.

1. CONTINUAL IMPROVEMENT
PROCESS
THE CONCEPT & TOOLS

2. CONCEPT
• Organization spent or invest in many aspects of managing their
business in order to remain competitive.
• There is one single concept that provide competitive edge in
business environments. This concept is responsible for bottom
line profit.
• In management process there is always a room for
improvement.
• This whole concept and process is known as “Continuous
Improvement Process”

3. PRINCIPAL AREAS OF IMPROVEMENT
• There are three key areas which contribute to the efficiency and
effectiveness of an organization;
• The reduction of waste of resources
• The way we do our job
• The way any process is undertaken
• To improve anyone of these you need to
• Observe all of your actions and consequences
• Record what you see in some details
• Analyze the results
Watch Record Analyze

4. DISCUSSION
• A healthy discussion is required to get the information which
areas in your organization would benefit from improvement
• Have to make a list for future reference
• Make a note what is required to measure?
• More……

5. BUILDING BACKGROUND
• How you can reduce waste?
• Where do you start?
• How do you begin to break the task into manageable activities?
• How can be customer satisfy?
• More……….

6. PROCESS?
• A process in simple can be anything from production line to serving a
customer.
• To improve a process we need a clear picture of what’s actually
happening, not what you think is happening.
• Information gathering is necessary about the process by talking to
the people involved, watching and recording.
• In end you need to analyze the information to isolate the opportunity
to improve the process.

7. THE TOOLS
• Some of improvement tools relate to how you look at the
process and other at how you analyze and present the data.
Flow Charts Histogram
Cause & Effect Diagrams Scatter Diagrams
Check Sheets Run Charts
Pareto Charts Control Charts

8. THE PROCESS OF CONTINUOUS
IMPROVEMENT
• PDCA (Plan Do Check Act)
• Plan: What are you going to do? What
would be the consequences?
• Do: Next you implement the plan.
• Check: What you intended to do is being
done as you expected.
• Act: On results to improve the plan until
you achieve what you set to achieve.
• Continuity: Whole process is repeated
continuously
Plan
DoCheck
Act

9. OTHER SIGNIFICANT PROCESSES
• Six Sigma (DMAIC): The process is consist of; Define Measure
Analyze Improve and Control
• Six Sigma (DMADV): The process is consist of; Define Measure
Analyze Design and Verify
• Lean Sigma: Combination of Lean & Sigma, Lean means quick
and speed action (reducing unneeded waiting time) whereas
Sigma means identify defects and eliminating them