The document outlines the Namibia Consumer Charter put forth by the Namibia Consumer Protection Group (NCPG). The NCPG is a non-profit organization that advocates for consumer rights and addresses unethical business practices in Namibia. The Charter explains that consumers have the right to basic goods and services necessary for survival, protection from hazardous and misleading products/advertising, competitive prices with quality assurance, a voice in government policymaking, compensation for issues, knowledge to make informed choices, and an environment that supports well-being.

1. NAMIBIA CONSUMER PROTECTION
GROUP
Explaining the Namibia Consumer Charter

2. INTRODUCTION
 NCPG is a non-profit Namibian organisation
that campaigns for customer rights. It
focuses on illegal and unethical behaviour by
Namibian companies.
 The NCPG Charter explains the rights of
consumers

3. GUARANTEE SURVIVAL
 The right to basic
goods and services
which guarantee
survival.
 This includes
 Food
 Water
 Electricity
 Telephone
 Internet

4. PROTECTION OF HEALTH
 The right to be
protected against the
marketing of goods or
the provision of
services that are
hazardous to health
and life.

5. MISLEADING ADVERTISING
 The right to be
protected against
dishonest or
misleading advertising
or labelling.

6. COMPETITIVE PRICES
 The right to choose
products and services
at competitive prices
with an assurance of
satisfactory quality.

7. AWARENESS OF GOVERNMENT POLICY
 The right to express
consumer interests in
the making and
execution of
government policy.

8. MONEY-BACK
 The right to be
compensated for
misrepresentation,
shoddy goods or
unsatisfactory
services.

9. INFORMED CONSUMERS
 The right to acquire
the knowledge and
skills necessary to be
an informed consumer.

10. ENVIRONMENTAL PROTECTION
 The right to live and
work in an
environment which is
neither threatening nor
dangerous and which
permits a life of dignity
and well-being.