This presentation summarizes types of consumer exploitation such as black-marketing, hoarding, bait-and-switch, loss-leaders, false sales, and false advertising claims. It provides examples of how consumers can be exploited through conversations where goods are sold without a guarantee or at inflated prices. The presentation aims to educate consumers on these tricks used by unscrupulous individuals so that consumers can avoid exploitation and better protect their rights. It is presented by Mr. D. Gooden for educational purposes only.

1. This presentation is to be used solely for educational purposes no attempt should be made to profit from it. The presentation is a combination of the author’s own work and information taken from R. Ramsawak’s Modules in Social Studies. Presented by: Mr. D. Gooden

2. Consumer Affairs - Exploitation Presented by: Mr. D. Gooden

3. Beware

4. What is consumer exploitation? Consumer exploitation refers to the abuse of consumers’ rights and privileges for business or personal gain.

5. Let’s look at a conversation among some consumers

7. Now let’s examine the conversation closely Where in it do you see these ladies being exploited? What’s a guarantee? It is an assurance given that goods or services are of a specified quality standard.

8. How did these two consumers get exploited?

9. In order for consumers to avoid exploitation, they must be aware of the tricks used by unscrupulous people. BLACK-MARKETING This is a situation where goods with ceiling prices established by law are sold above the controlled price. HOARDING Prevalent where goods are in short supply. Scarce item are removed and sold only if a consumer buys above a certain amount.

10. In order for consumers to avoid exploitation, they must be aware of the tricks used by unscrupulous people. BAIT-AND-SWITCH A good is advertised – consumers are informed it is no longer in stock and persuaded to buy a substitute. LOSS - LEADERS Items are sold below the cost price – intention is to give the impression that that store sells all goods at a low price. However the other items are highly over - priced.

11. In order for consumers to avoid exploitation, they must be aware of the tricks used by unscrupulous people. FALSE SALES Offers of reduced prices on goods are strong inducements to customers to purchase items that they do not need. FALSE ADVETISING CLAIMS Special claims being made about certain products – consumers are tricked into buying only to find out later that the claims are not true.

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