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 Arslan Ahmed
 Perception:
 Process via which consumers select and organize
stimuli, so as to provide themselves with a meaningful
and coherent view of the world
 More than sensing something
 Assigning meaning and incorporating it into their world
 Part of the “Information Processing” process
 Sensation
 Absolute threshold
 Differential threshold
 Subliminal perception
 Sensation
 The immediate and direct response of the sensory
organs to stimuli.
 A perfectly unchanging environment provides
little to no sensation at all!
 Absolute threshold:
 Absolute threshold is the lowest intensity at which a
stimulus can be detected 50% of the time. The
absolute threshold can be influenced by several
different factors, such as the subject's motivations and
expectations, cognitive processes, and whether the
subject is adapted to the stimulus.
 Differential Threshold:
 The ability of a sensory
system to detect changes
or differences between two
stimuli
 Minimum difference
between two stimuli is the
j.n.d. (just noticeable
difference)
 Example: packaging
updates must be subtle
enough over time to keep
current customers
 Subliminal Perception:
 Perception of very weak or rapid stimuli received
below the level of conscious awareness.
 Is Subliminal Persuasion Effective?
 Extensive research has shown no evidence that
subliminal advertising can cause behavior changes
 Some evidence that subliminal stimuli may
influence affective reactions
We receive external
stimuli through
our five senses
 Factors influence our perception.
 Exposure
 Attention
 Interpretation
 Exposure:
 Exposure involves the extent to which we encounter a
stimulus.
 We are exposed to numerous commercial messages
while driving on freeway.
 Example,
Bill boards
Radio Advertisement
 Attention:
 Attention is actually a matter of degree
 Our attention may be quite high when we read
directions for getting an income tax refund, but
low when commercials come on during a
television program.
 Example :
 If an advertisement for a product in which we are
interested comes on.
 Interpretation:
Interpretation involves making sense out of
the stimulus.
Example:
when we see a red can, we may recognize it is
a “Coke” and blue can for “Pepsi”.
 Weber’s Law
 Ability to note a change in a stimulus, depends on its
initial level
 Example:
 $500 increase in the price of a car
 $500 increase in the price of a personal computer
 P (notice a stimulus change) = Change in stimulus
/Initial level of stimulus
 Closure:
Individual tend to express their need closure by
organizing their perception so that form a complete
picture.
Example:
circle or Arc?
show piece or Two faces?
 Relevance:
 One of obvious issue is relevance, consumer when they
have choice , are also more likely to attend to stimuli
relevant to them.
 Repetition:
 Consumer often do not give much attention to stimuli, if it
seen over and over again.
 The cumulative impact will be greater here.
Surprising stimuli:
 Are likely to get more attention .
 Greater contrast:
 Difference between the stimulus and its
surroundings.
 Greater prominence:
 Greater size center placement.
 Make perceptual selection work in your favour.
 Increase accidental exposure
 Draw attention to your ad using contrast and
other principles
 Find creative ways to reduce blocking
 Ensure that consumers organize and interpret
messages correctly
 Develop suitable consumer imagery
 Find ways to reduce perceived risk
 Satisfaction-based Pricing
 Relationship Pricing
 Efficiency Pricing
 Reference prices:
 Internal
 External
 Tensile and objective price claims
 Evaluations least
favorable for ads stating
the minimum discount
level
 Ads stating maximum
discount levels are better
than stating a range
 Perceived Quality of Products
 Intrinsic vs. Extrinsic Cues
 Perceived Quality of Services
 Price/Quality Relationship
 The perception of price as an indicator of product
quality (e.g., the higher the price, the higher the
perceived quality of the product).
 Functional Risk
 Physical Risk
 Financial Risk
 Psychological Risk
 Time Risk
 Functional risk:
Product will not perform as expected.
 Physical risk:
Risk to self and others ...... Like use of cell phone.
 Financial risk:
The product will not be worth its cost.
 Social risk:
Poor product choice may result in social
embarrassment .
 Time risk:
Time spent in product search may be wasted if the
product does not perform as expected.
 Seek Information
 Stay Brand Loyal
 Select by Brand Image
 Rely on Store Image
 Buy the Most Expensive Model
 Seek Reassurance
 Ads for children; ban on TV ads containing cartoons
character promoting products during children shows
in which they themselves appear (misperceived by kids
to be part of the show)
 Thirty minute infomercials misperceived as
documentaries
 Example
 Red colour is perceived as sign of danger and sorrow in
chinese culture
 While in our culture Red colour is perceived as sign of
Love, Glamour & Attraction
Consumer perception
Consumer perception

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Consumer perception

  • 1.
  • 3.
  • 4.  Perception:  Process via which consumers select and organize stimuli, so as to provide themselves with a meaningful and coherent view of the world  More than sensing something  Assigning meaning and incorporating it into their world  Part of the “Information Processing” process
  • 5.  Sensation  Absolute threshold  Differential threshold  Subliminal perception
  • 6.  Sensation  The immediate and direct response of the sensory organs to stimuli.  A perfectly unchanging environment provides little to no sensation at all!
  • 7.  Absolute threshold:  Absolute threshold is the lowest intensity at which a stimulus can be detected 50% of the time. The absolute threshold can be influenced by several different factors, such as the subject's motivations and expectations, cognitive processes, and whether the subject is adapted to the stimulus.
  • 8.  Differential Threshold:  The ability of a sensory system to detect changes or differences between two stimuli  Minimum difference between two stimuli is the j.n.d. (just noticeable difference)  Example: packaging updates must be subtle enough over time to keep current customers
  • 9.  Subliminal Perception:  Perception of very weak or rapid stimuli received below the level of conscious awareness.  Is Subliminal Persuasion Effective?  Extensive research has shown no evidence that subliminal advertising can cause behavior changes  Some evidence that subliminal stimuli may influence affective reactions
  • 10.
  • 11. We receive external stimuli through our five senses
  • 12.  Factors influence our perception.  Exposure  Attention  Interpretation
  • 13.  Exposure:  Exposure involves the extent to which we encounter a stimulus.  We are exposed to numerous commercial messages while driving on freeway.  Example, Bill boards Radio Advertisement
  • 14.  Attention:  Attention is actually a matter of degree  Our attention may be quite high when we read directions for getting an income tax refund, but low when commercials come on during a television program.  Example :  If an advertisement for a product in which we are interested comes on.
  • 15.  Interpretation: Interpretation involves making sense out of the stimulus. Example: when we see a red can, we may recognize it is a “Coke” and blue can for “Pepsi”.
  • 16.
  • 17.  Weber’s Law  Ability to note a change in a stimulus, depends on its initial level  Example:  $500 increase in the price of a car  $500 increase in the price of a personal computer  P (notice a stimulus change) = Change in stimulus /Initial level of stimulus
  • 18.  Closure: Individual tend to express their need closure by organizing their perception so that form a complete picture. Example: circle or Arc? show piece or Two faces?
  • 19.
  • 20.  Relevance:  One of obvious issue is relevance, consumer when they have choice , are also more likely to attend to stimuli relevant to them.
  • 21.  Repetition:  Consumer often do not give much attention to stimuli, if it seen over and over again.  The cumulative impact will be greater here. Surprising stimuli:  Are likely to get more attention .  Greater contrast:  Difference between the stimulus and its surroundings.  Greater prominence:  Greater size center placement.
  • 22.  Make perceptual selection work in your favour.  Increase accidental exposure  Draw attention to your ad using contrast and other principles  Find creative ways to reduce blocking
  • 23.  Ensure that consumers organize and interpret messages correctly  Develop suitable consumer imagery  Find ways to reduce perceived risk
  • 24.  Satisfaction-based Pricing  Relationship Pricing  Efficiency Pricing
  • 25.  Reference prices:  Internal  External  Tensile and objective price claims
  • 26.  Evaluations least favorable for ads stating the minimum discount level  Ads stating maximum discount levels are better than stating a range
  • 27.  Perceived Quality of Products  Intrinsic vs. Extrinsic Cues  Perceived Quality of Services  Price/Quality Relationship
  • 28.  The perception of price as an indicator of product quality (e.g., the higher the price, the higher the perceived quality of the product).
  • 29.
  • 30.  Functional Risk  Physical Risk  Financial Risk  Psychological Risk  Time Risk
  • 31.  Functional risk: Product will not perform as expected.  Physical risk: Risk to self and others ...... Like use of cell phone.  Financial risk: The product will not be worth its cost.
  • 32.  Social risk: Poor product choice may result in social embarrassment .  Time risk: Time spent in product search may be wasted if the product does not perform as expected.
  • 33.  Seek Information  Stay Brand Loyal  Select by Brand Image  Rely on Store Image  Buy the Most Expensive Model  Seek Reassurance
  • 34.  Ads for children; ban on TV ads containing cartoons character promoting products during children shows in which they themselves appear (misperceived by kids to be part of the show)  Thirty minute infomercials misperceived as documentaries
  • 35.
  • 36.
  • 37.  Example  Red colour is perceived as sign of danger and sorrow in chinese culture  While in our culture Red colour is perceived as sign of Love, Glamour & Attraction