A consumer is the most important visitor that businesses rely on for their work. Consumers are not a disruption but rather the purpose of a business. Businesses should not view helping consumers as doing them a favor, but rather consumers provide the opportunity for businesses to serve them. A consumer is defined as the final user of goods and services, not those who purchase for business or resale purposes. Common problems consumers face are discussed. The document recommends using consumer rights to help address issues.

1. CONSUME AWARENESS
Rajat Jasuja
No. 5
Management Department

2. WHO IS
CONSUMER ?

3. A consumer is the most important visitor on our premises. He is
not dependent on us, we are on him. He is not an interruption
to our work, he is the purpose of it. We are not doing a favour
to a consumer by giving him an opportunity. He is doing us a
favour by giving us opportunity to serve him”
-Mahatma Gandhi

4. CONSUMER IS THE FINAL USER OF ALL GOODS AND
SERVICES .
A PERSON WHO BUYS GOOD FOR BUSINESS OR
RESALE PURPOSE IS NOT A CONSUMER.

5. Problems which
generally
consumers are
facing ?

7. WHAT WE CAN DO ?

USE THE RIGHTS OF CONSUMER

8. THANK YOU