Stephnee Jones is a continuing undergraduate student seeking an entry-level role. She has over 3 years of experience in retail, customer service, and warehouse roles. Her resume lists skills in Microsoft Office, accounting software, and experience at various retailers including Kmart, JCPenney's, and Carter's. She is looking to leverage her strong communication skills, work ethic, and ability to learn quickly into a new opportunity.

1. STEPHNEE JONES
1322 N 55TH
Street, Philadelphia, PA 19131 | stephjones16@yahoo.com | 267-602-6607
EDUCATION:
DELAWARE VALLEY CHARTER HIGH SCHOOL 09/2012-06/2013
OBJECTIVE:
ContinuingUndergradstudentwithSales,Cashier, Warehouse, andCustomerService experience.
Proventobe a responsible,dedicated,andhard- workingpersonwithexcellentcommunication,great
workethicqualitiesandthe abilitytolearntoquickly.Aimingtobringthese qualitiestoanentry-level
role inyour company.
SKILLS & ABILITY:
 Proficient in Microsoft Word, Excel Worksheet, PowerPoint, QuickBooks, and Accounting
Software
 1-3 years’ experience in Retail
 1-3 years as a Cashier
 3 years of Customer Service Experience
EMPLOYMENT:
Americold 07/2016-08/2016
Hatfield, PA
 Shipping/Receiving Clerk – Wave Planning
 Receive incoming shipments and compare items to work orders provided by
supervisor
 Count items to ensure that the correct number have been received
 Determine storage areas for incoming shipments and allocate appropriate space
within the warehouse
 Assist in physically moving incoming items to designated storage areas and
supervise storage activities
 Look through work orders to determine order picking activities and pick orders
according to the specific instructions provided
 Match order information in order cards with information on picked items to
ensure conformity
 Operate forklifts to pick heavy boxes and transport them to checking areas
 Ascertain the quality and quantity of picked items and ensure that they are safely
delivered to the delivery pallet

2.  Assist in loading and unloading trucks and determining safe ways of stacking
items on the truck and retrieving items in a safe manner
 Record damaged or defective items and replace them according to company
policies
 Ascertain that all incoming and outgoing shipments are properly labeled and that
correlating documents are available with each shipment
 Arrange for a carrier vehicle or pickup
 Post weight and shipment charges
 Maintain files of shipping records
 Trace missing or lost shipments
Fedex Express 08/2014-03/2016
Philadelphia, PA
 Package Handler
 Load/Unload packages from aircraft containers
 Scan and sorting packages to prescribe stations
 Sorting packages with cosmos trackers
 Scanning cans and providing right cons tags to each container
 Ensuring safety with the handling of packages and departure of freight
• Utilize “hand-to-surface” methods for all package handling and “T” Stacking for
loading
• Load and unload packages onto or from delivery vehicles, trailers and conveyor
systems
• Locates sorting information on packages, scans and sorts packages according to
service type and destination, in compliance with established procedures
• Lift, carry, push and pull packages on a continuous and repetitive basis for
approximate shifts of two to four hours
• Determine the appropriate conveyor system by scanning packages, reading labels
and charts, verifying numbers and memorizing information and sorts packages
accordingly
• Ensures all packages which cannot be sorted are staged as required in the operating
plan
• Manually sorts packages and documents to appropriate slide, belt and or container
for final distribution
KMART (closed) 11/2014-01/2015
Philadelphia, PA
 Sales associate
 Meeting every customer needs, and providing outstanding customer service
• Ensuring that fitting rooms are ready for customers
• Achieving sales goals, enhancing knowledge on the system and company
• Maintain the floor displays and presentation of the store
• Demonstrated persistence in advancing the company’s retail position in consumer
markets with success in achieving sales goals and service performance requirements
through customer sales, accessory sales, and exceptional customer service
• Implemented work methods, processes, and practices identified in conjunction with
the Department Manager in order to maintain efficient operations and maximize
sales

3. • Monitored department-level strengths, weaknesses, and identified competitive
pressures to develop long-term merchandising
• Achieved sales goals while displaying prompt, courteous, knowledgeable and
professional customer service
Carters & Oshkosh 11/2013-09/2014
Plymouth Mtg, PA
• Sales Associate
• Meeting every customer needs, and providing outstanding customer service
• Ensuring that fitting rooms are ready for customers
• Achieving sales goals, enhancing knowledge on the system and company
• Maintain the floor displays and presentation of the store
• Demonstrated persistence in advancing the company’s retail position in consumer
markets with success in achieving sales goals and service performance requirements
through customer sales, accessory sales, and exceptional customer service
• Implemented work methods, processes, and practices identified in conjunction with
the Department Manager in order to maintain efficient operations and maximize
sales
• Monitored department-level strengths, weaknesses, and identified competitive
pressures to develop long-term merchandising
• Achieved sales goals while displaying prompt, courteous, knowledgeable and
professional customer service
• Supported selling effort by maintaining department through stock replenishment and
good housekeeping
• Flawlessly performed all register operations
JCPENNYS (closed) 07/2013-10/2013
Media, PA
 Retail Associate
• Meeting every customer needs, and providing outstanding customer service
• Ensuring that fitting rooms are ready for customers
• Achieving sales goals, enhancing knowledge on the system and company
 Maintain the floor displays and presentation of the store
 Demonstrated persistence in advancing the company’s retail position in consumer
markets with success in achieving sales goals and service performance requirements
through customer sales, accessory sales, and exceptional customer service
 Implemented work methods, processes, and practices identified in conjunction with
the Department Manager in order to maintain efficient operations and maximize
sales
 Monitored department-level strengths, weaknesses, and identified competitive
pressures to develop long-term merchandising
 Achieved sales goals while displaying prompt, courteous, knowledgeable and
professional customer service
 Supported selling effort by maintaining department through stock replenishment and
good housekeeping
 Flawlessly performed all register operations