The document outlines the many responsibilities of a retail store employee, including setting up displays, meeting with suppliers, keeping the store tidy, opening and closing the store, handling customer issues, creating and reporting on sales, providing customer service, giving feedback and ideas to owners, maintaining accurate sales records, assisting customers, and ensuring a clean and well-organized store environment. The employee is responsible for all aspects of store operations from merchandising to customer service to administration.

1.  Set up displays
 Meet with supplier’s / product vendors
 Kept a tidy store front and replenished stock as needed
 Prepared and managed store floor
 In charge of opening and closing the store
 Handled all customer issues with understanding and a satisfying resolution
 Creating sales of the product
 Selling the product quickly and efficiently
 Report on the sale of the product
 Provide after sales service
 Look into the complaints made by the customers as they help in improving the
overall product
 Give ideas regarding offers to boost sales
 Maintain accurate records for sales which help in deriving the right figures
 Give feedback to owners about the product
 Ensuring that all customers receive excellent service through direct
salesmanship, and prompt and courteous service
 Assisting customers with questions, needs and purchase
 Cultivating successful relationships with retail customers
 Completing each transaction in a quick and efficient manner
 Cleaning shelves, counters, and tables
 Greeting each customer that comes into the store in a warm manner
 Preparing merchandise for display
 Assisting customers with purchase decisions
 Assisting in physical inventory counts
 Implementing all visual merchandising standard
 Setting up merchandise on the sales floor
 Making sure that customers receive receipts on all purchases
 Helping customers try on or fit merchandise
 Watching out for loss prevention through leakage and theft
 Offering suggestions to customers based on their wants and needs
 Calculating figures and amounts such as sales discounts and percentages
 Maintaining a large and loyal customer base
 Promoting the benefits of quality brands
 Open and close the store
 Greeting all customers in-person as they enter the store
 Giving customers accurate information on retail products
 Keeping up to date with new line listing and products
 Doing everything possible to maintain an attractive and efficient work
environment
 Filling in all administrative paperwork related to the role
 Promoting customer loyalty at every interaction with them
 Ringing up purchases on the cash register
 Restocking & merchandise set-up
 Patience with demanding customers
 Price marking items

2.  Maintaining the highest level of store operations and standards
 Ensuring that retail items are attractively displayed
 Assisting customers in the selection and purchase of retail merchandise
 Maintaining the highest level of store operations and standards
 Taking time out to thoroughly learn about the company's products and services
 Store opening and closing duties
 Spending many hours walking and standing
 Maintaining a neat, clean and inviting shopping environment
 Helping out with display maintenance, shelf maintenance, and store
housekeeping
 Serving multiple customers in a short period of time
 Up selling and making recommendations to customers
 Using suggestive techniques to increase sales
 Responding quickly and resourcefully to customer requests or concerns
 Receiving store deliveries
 Creating and maintaining long-term relationships with regular customers
 Keeping the store clean and organized throughout the day
 Processing sales quickly, accurately and efficiently
 Providing the highest quality of service to customers at all times
 Listening to customer’s needs and then making appropriate suggestions
 Answering customer phone calls
 Advising on the availability of stock
 Dealing with customer refunds and exchanges.
 Advising customers on any loans they can take ut to make a purchase
 Ordering stock from the warehouse
 Balancing the till at the close of business each day
 Unpacking and shelving newly arrived stock
 Carrying out cleaning duties around the store, such as vacuuming and dusting
 Using online and offline sales tools to sell products and services
 Organizing and displaying merchandise
 Arranging for orders to be delivered to the homes of customers
 Taking cash payments off customers
 Managing the upkeep and condition of all store equipment
 Displaying merchandise in an attractive manner on shelves
 Banking daily cash takings
 Arranging window displays
 Following cashing up procedures
 Receiving stock deliveries
 Informing guests or any promotions or special offers
 Processing credit card transactions
 Conducting sales presentations in front of prospective buyers
 Notifying owners of any issues of concern
 Saying goodbye to leaving customers and inviting them to return again to the
store
 Counting and balancing the cash drawer
 Arranging store displays so that they are eye catching

3.  Dealing diplomatically with unreasonable customer requests
 Maintaining appropriate stock levels
 Putting price tags on stock
 Preserving merchandise and stock so that it is in saleable condition
 Arranging for the repair of damaged goods that have been returned