27 January 2010: National Consumer Agency market research relating to Irish consumers' sense of empowerment, and their experience in the area of complaints.
The document summarizes findings from a national consumer agency's market research on consumer empowerment and complaints in Ireland. It finds that consumers feel more empowered in their rights and more willing to complain than in previous surveys. When consumers had a reason to complain or return an item in the last year, most (92%) made a complaint, and over three-quarters found the complaints process easy. The majority (84%) of complaints were fully resolved.
24 February 2010: Survey commissioned by the National Consumer Agency shows that consumers in Ireland continue to be most likely to have switched mobile phone provider, car insurance provider or where they do their main grocery shop
24 August 2009: Survey commissioned by National Consumer Agency shows that switching between service providers is on the rise in Ireland. Irish consumers who have switched service providers did so in order to get a better deal.
Results of a nationwide survey by Amárach Research for the National Consumer Agency in December 2009. The research examined consumer experiences of unsatisfactory products and services; including making complaints and their resolution.
27 January 2010: National Consumer Agency market research relating to Irish consumers' sense of empowerment, and their experience in the area of complaints.
The document summarizes findings from a national consumer agency's market research on consumer empowerment and complaints in Ireland. It finds that consumers feel more empowered in their rights and more willing to complain than in previous surveys. When consumers had a reason to complain or return an item in the last year, most (92%) made a complaint, and over three-quarters found the complaints process easy. The majority (84%) of complaints were fully resolved.
24 February 2010: Survey commissioned by the National Consumer Agency shows that consumers in Ireland continue to be most likely to have switched mobile phone provider, car insurance provider or where they do their main grocery shop
24 August 2009: Survey commissioned by National Consumer Agency shows that switching between service providers is on the rise in Ireland. Irish consumers who have switched service providers did so in order to get a better deal.
Results of a nationwide survey by Amárach Research for the National Consumer Agency in December 2009. The research examined consumer experiences of unsatisfactory products and services; including making complaints and their resolution.
This document contains summaries of survey findings from the 2015 Q3 UK TGI survey. Key findings include:
- Younger adults aged 15-24 are more likely to feel lost without their mobile phones.
- Men are more likely to purchase video game consoles and accessories from certain retailers compared to women.
- University graduates are more likely to use certain e-cigarette brands.
- Grandparents are more likely to buy puzzles for grandchildren but less likely to buy electronic learning games.
- Younger adults are more likely to send text messages abroad while using their mobile phones.
- Demographic differences were found in use of self-storage facilities and loyalty programs for certain retailers.
- New brands were added
The document summarizes changes made to questions in the GB TGI 2015 Q1 survey, including adding new questions about internet access, mail usage, media engagement, sports and leisure activities, shopping behaviors, app usage, and lifestyle factors. A variety of new indices and comparisons between demographic groups are also presented.
Best Practices to Grow Service Contract Sales Webinar by MizeMize Inc.
Manufacturers are placing increased attention on growing top line service revenue captured through the sale of Extended-Warranty/Extended-Service (EW/ES) programs. Key factors such as Program configuration, and Contact with Customers after the product purchase impact the Service Contract attachment and renewal rates. During the Webinar "Best Practices to gorw Service Contract Sales" hosted by Mize, The presentation includes the results of a benchmarking study conducted among field service managers and warranty professionals who influence, recommend or make decisions about extended warranty and extended service programs.
Benchmark and Optimize Warranty Management by MizeMize Inc.
Presentation from "Benchmark and Optimize Warranty Management" webinar hosted by Mize, the leader in warranty management software.
• Benchmarking your warranty practices and performance against your peers
• Best Practices, strategies, and actions to achieve world-class warranty performance
• Enabling technologies and tools to optimize warranty management
Presenters:
• Eric Arnum, Editor, Warranty Week
• Bill Pollock, President & Principal Consulting Analyst at Strategies For Growth (SFG)
• Ashok Kartham, CEO, Mize, Connected Customer Experience Platform
This document provides an overview of new items and sections added to the GB TGI 2015 Q4 Update Deck. It includes data on response to outdoor advertising, types of outdoor ads seen, favorite TV channels, new brands of toiletries and cosmetics, mobility aids, health products, and lifestyle statements related to mail and bills. The majority of the document displays data in tables and charts with percentages and figures from the GB TGI 2015 Q4 report.
This report provides insights into pet enthusiasts living in the Greater Melbourne Metropolitan area. It found that they are typically couples with children, aged 35-44, earning $20,800-$41,599 annually. They frequently shop at Petbarn and spend most in the animal purchases category. Being on-trend is a leading purchase driver online and offline. The report recommends formulating a multichannel marketing strategy considering both online and offline behaviors to effectively reach this congested audience.
Internship Defense - Marketing Strategy for Launching Dettol Aloe Vera Soap (...Saaruf Salahuddin
Saaruf Salahuddin
Internship Defense Marketing Strategy for Launching Dettol Aloe Vera Soap (Reckitt Benckiser)
Reckitt Benckiser Group plc is a leading multinational consumer goods company headquartered in the United Kingdom. It was formed in 1999 by the merger of the UK-based Reckitt & Colman plc and the Netherlands-based Benckiser NV. Reckitt Benckiser Bangladesh Limited is the Bangladesh subsidiary of Reckitt Benckiser Group plc. that started its journey in 2000.
This document discusses Fitbit's declining market share in the growing wearable fitness tracker market. It analyzes opportunities for Fitbit to enter new markets like yoga to help diversify its business and drive future growth. Specifically, it recommends that Fitbit acquire a "Smart Mat" company for $20 million to enter the yoga market. It also suggests Fitbit launch a yoga apparel line to further capitalize on the large and growing yoga market. Financial projections estimate over $750 million in profits over 10 years from these new yoga-related products and cross-selling opportunities.
Can SEO help Startups?
Get ten elemantary hints how to get your site ranked.
Lecture held on the 16th Berlin Lean Startup Conference, January 2013 in Berlin.
El documento habla brevemente sobre dos deportes, el atletismo y el fútbol, mencionando las actividades de llegar e instalarse en la pista para practicar atletismo y jugar al fútbol de manera conjunta.
The Irish grocery market saw growth of 0.2% over the past year but declined 0.5% over the most recent 12-week period compared to the same period last year. Consumers are coping with inflation and less disposable income by making more shopping trips while spending less per trip through purchasing more items on sale and trading down to cheaper product lines. Private label brands continue to be an important way for consumers to reduce spending and now have their highest market share in two years.
The document discusses a presentation on the StudyBuddyCampus research project. It includes an agenda, introductions of presenters, statistical findings on video game usage, research challenges around using games for education, an overview of the StudyBuddyCampus tool, feedback from teachers and students who tested it, and next steps which involve adding new features and conducting a research study.
Homeschool Magazines.com is produced by one of the oldest, family-owned homeschooling companies in the country. We have been homeschoolers since 1993 and have been professionally serving the nationwide, non-religious and religious homeschooling community since 1995.
This document is a weekly report for Kalkulus 1B class taught by Iwan Pranoto during week 8. It likely provides an overview of the material covered in class that week, such as key concepts taught and assignments given. The document is part of Iwan Pranoto's record keeping for his Kalkulus 1B course during its eighth week of instruction.
This document contains summaries of survey findings from the 2015 Q3 UK TGI survey. Key findings include:
- Younger adults aged 15-24 are more likely to feel lost without their mobile phones.
- Men are more likely to purchase video game consoles and accessories from certain retailers compared to women.
- University graduates are more likely to use certain e-cigarette brands.
- Grandparents are more likely to buy puzzles for grandchildren but less likely to buy electronic learning games.
- Younger adults are more likely to send text messages abroad while using their mobile phones.
- Demographic differences were found in use of self-storage facilities and loyalty programs for certain retailers.
- New brands were added
The document summarizes changes made to questions in the GB TGI 2015 Q1 survey, including adding new questions about internet access, mail usage, media engagement, sports and leisure activities, shopping behaviors, app usage, and lifestyle factors. A variety of new indices and comparisons between demographic groups are also presented.
Best Practices to Grow Service Contract Sales Webinar by MizeMize Inc.
Manufacturers are placing increased attention on growing top line service revenue captured through the sale of Extended-Warranty/Extended-Service (EW/ES) programs. Key factors such as Program configuration, and Contact with Customers after the product purchase impact the Service Contract attachment and renewal rates. During the Webinar "Best Practices to gorw Service Contract Sales" hosted by Mize, The presentation includes the results of a benchmarking study conducted among field service managers and warranty professionals who influence, recommend or make decisions about extended warranty and extended service programs.
Benchmark and Optimize Warranty Management by MizeMize Inc.
Presentation from "Benchmark and Optimize Warranty Management" webinar hosted by Mize, the leader in warranty management software.
• Benchmarking your warranty practices and performance against your peers
• Best Practices, strategies, and actions to achieve world-class warranty performance
• Enabling technologies and tools to optimize warranty management
Presenters:
• Eric Arnum, Editor, Warranty Week
• Bill Pollock, President & Principal Consulting Analyst at Strategies For Growth (SFG)
• Ashok Kartham, CEO, Mize, Connected Customer Experience Platform
This document provides an overview of new items and sections added to the GB TGI 2015 Q4 Update Deck. It includes data on response to outdoor advertising, types of outdoor ads seen, favorite TV channels, new brands of toiletries and cosmetics, mobility aids, health products, and lifestyle statements related to mail and bills. The majority of the document displays data in tables and charts with percentages and figures from the GB TGI 2015 Q4 report.
This report provides insights into pet enthusiasts living in the Greater Melbourne Metropolitan area. It found that they are typically couples with children, aged 35-44, earning $20,800-$41,599 annually. They frequently shop at Petbarn and spend most in the animal purchases category. Being on-trend is a leading purchase driver online and offline. The report recommends formulating a multichannel marketing strategy considering both online and offline behaviors to effectively reach this congested audience.
Internship Defense - Marketing Strategy for Launching Dettol Aloe Vera Soap (...Saaruf Salahuddin
Saaruf Salahuddin
Internship Defense Marketing Strategy for Launching Dettol Aloe Vera Soap (Reckitt Benckiser)
Reckitt Benckiser Group plc is a leading multinational consumer goods company headquartered in the United Kingdom. It was formed in 1999 by the merger of the UK-based Reckitt & Colman plc and the Netherlands-based Benckiser NV. Reckitt Benckiser Bangladesh Limited is the Bangladesh subsidiary of Reckitt Benckiser Group plc. that started its journey in 2000.
This document discusses Fitbit's declining market share in the growing wearable fitness tracker market. It analyzes opportunities for Fitbit to enter new markets like yoga to help diversify its business and drive future growth. Specifically, it recommends that Fitbit acquire a "Smart Mat" company for $20 million to enter the yoga market. It also suggests Fitbit launch a yoga apparel line to further capitalize on the large and growing yoga market. Financial projections estimate over $750 million in profits over 10 years from these new yoga-related products and cross-selling opportunities.
Can SEO help Startups?
Get ten elemantary hints how to get your site ranked.
Lecture held on the 16th Berlin Lean Startup Conference, January 2013 in Berlin.
El documento habla brevemente sobre dos deportes, el atletismo y el fútbol, mencionando las actividades de llegar e instalarse en la pista para practicar atletismo y jugar al fútbol de manera conjunta.
The Irish grocery market saw growth of 0.2% over the past year but declined 0.5% over the most recent 12-week period compared to the same period last year. Consumers are coping with inflation and less disposable income by making more shopping trips while spending less per trip through purchasing more items on sale and trading down to cheaper product lines. Private label brands continue to be an important way for consumers to reduce spending and now have their highest market share in two years.
The document discusses a presentation on the StudyBuddyCampus research project. It includes an agenda, introductions of presenters, statistical findings on video game usage, research challenges around using games for education, an overview of the StudyBuddyCampus tool, feedback from teachers and students who tested it, and next steps which involve adding new features and conducting a research study.
Homeschool Magazines.com is produced by one of the oldest, family-owned homeschooling companies in the country. We have been homeschoolers since 1993 and have been professionally serving the nationwide, non-religious and religious homeschooling community since 1995.
This document is a weekly report for Kalkulus 1B class taught by Iwan Pranoto during week 8. It likely provides an overview of the material covered in class that week, such as key concepts taught and assignments given. The document is part of Iwan Pranoto's record keeping for his Kalkulus 1B course during its eighth week of instruction.
Kalkulus Minggu 8 merangkum materi integral tak tentu dan penggunaannya dalam menyelesaikan masalah-masalah fisika seperti menghitung luas permukaan dan volume bangun ruang.
This document shows the quick ratio for a company over 5 years from 1997 to 2001. The quick ratio is a financial ratio that measures a company's ability to pay its short-term obligations or those due within one year. It examines the company's most liquid assets, excluding inventory, and divides them by current liabilities. The quick ratios ranged from .21 to .30 times over the 5 year period.
This document discusses assessing high school students' ability in proving math statements and reclaiming its importance. It notes that proof is often neglected in school math standards, textbooks, and classrooms. Standardized tests do not assess proof, so teachers and students do not value it. The document analyzes examples of proofs in Indonesian math standards and textbooks, finding that they lack precision and reasoning. It assesses students' ability to prove theorems like the Pythagorean theorem and evaluate proposed methods. It concludes that providing good proofs in math learning experiences and assessing what is valued can help reclaim the importance of proof in school math.
Kalkulus 2 merupakan mata kuliah lanjutan dari Kalkulus 1 yang membahas materi integral ganda dan integral tak tentu, serta aplikasinya dalam menyelesaikan masalah-masalah fisika dan teknik. Mata kuliah ini diajarkan pada minggu ke-12 semester genap tahun ajaran 2012-2013 oleh dosen bernama Iwan Pranoto.
Artikel ini dimuat oleh Media Indonesia, 20 Mei 2013. Namun ada beberapa bagian yang terhapus oleh Redaksi. Ini artikel asli dan disertai catatan kaki.
NCA Irish Consumers And The Recession January 2010Amarach Research
The document reports on findings from a market research study on household shopping and budgeting behaviors in Ireland. Key findings include that most shoppers compare prices and are influenced most by price and convenience in their shopping choices. Since the recession, many report cutting back on treats, buying cheaper brands, and taking more advantage of special offers. In terms of budgeting, most report their expenditures have remained the same while incomes have decreased. Many agree the recession has made them more thoughtful about spending.
The national consumer agency conducted market research on consumer switching behavior. Key findings include:
- 38% switched providers in the past year, most for car insurance (13%) and mobile phones (12%)
- 85% of switchers saved money, on average €102 for car insurance and €84 for home insurance
- 84% found switching easy, and 50% found their new service better than previous
- Top reasons for not switching were satisfaction with current provider and current provider offering best value
The document presents findings from a national consumer agency on shopping and pricing in Ireland. It provides data on demographics of respondents, goods and services purchased, factors influencing shopping behaviors, satisfaction with prices and customer service across sectors. Key findings include that over 75% of respondents always or sometimes compare prices, with supermarkets, clothing and insurance among sectors most likely to be shopped. Price is the strongest influence for most sectors, with convenience also important. Satisfaction is highest for in-person services like healthcare and lowest for utilities.
The document summarizes key findings from a market research report on consumer shopping and pricing in Ireland. It finds that 82% of consumers shop around for prices, though people are less likely to compare prices for medical services. While price remains important, convenience has grown as a factor in determining where to shop. Most consumers check product prices but are less likely to examine unit pricing. For groceries, price and convenience are top factors in store choice, and most shoppers mix branded and own-brand products.
The document summarizes key findings from a market research report on consumer shopping and pricing behaviors in Ireland. It finds that 82% of consumers shop around for prices, though people are less likely to compare prices for medical services. While price remains an important factor, convenience has become more influential in determining where people shop. Most consumers check product prices but are less likely to examine unit pricing. For groceries, price and convenience are top factors in store choice, and most shoppers now buy a mix of branded and own-brand goods.
October 2011 - market research by the National Consumer Agency on Irish consumers and household budgets - 64% of consumers say household income has decreased since the same time a year ago
The document summarizes key findings from a 2009 market research report by Amárach Research on grocery shopping habits in Ireland. Some of the main findings include:
- Price continues to be the main reason for choosing a main grocery shop.
- Just over one-third of goods bought are own-brand goods, with men and higher-income groups more likely to buy regular brands.
- Over half of grocery shoppers have changed their shopping habits since the start of the year, mainly by cutting back on treats and buying cheaper products.
- Price is the strongest influencing factor in determining where to shop.
The document summarizes a case study involving a dissatisfied customer, George Shelton, of the dry cleaning company Presto Cleaners. Mr. Shelton has complained about Presto losing and later finding his shirts, as well as poor customer service. The Presto Cleaners president must decide whether to fix the problem by compensating the customer, or assess problems with Presto's operations and culture. The summary calculates the customer's lifetime value including potential referrals, and compares the costs and benefits of keeping the customer versus losing him through negative word-of-mouth. Key learnings include quantifying a customer's full value, the importance of effective communication, and checking systems for improvements after service failures.
Business Research Project Part 4 Sampling Process and Data Analys.docxhumphrieskalyn
Business Research Project Part 4: Sampling Process and Data Analysis
Business Research Project Part 4: Sampling Process and Data Analysis
Leeshon Guider, Nicola Phillips-Tate,
Shelia Collins, Yekaterina Volchanskaya
QNT/561
July 5, 2014
Neil Eckardt
Sampling Contact, Distribution and Collection
The basic idea of sampling is that by selecting some of the elements in a population, we may draw conclusions about the entire population (Cooper & Schindler, 2011).Target Corporation’s consumer base or demographics consist of younger customers and college students. The University of Phoenix student base gives us access to the university’s community and potential participants whom may have direct experience with the survey topic. The survey will be self administered; an invitation will be posted on the University of Phoenix website via “Phoenix Connect” inviting students to participate. The survey will be created and distributed via “Own Survey.com”. The survey provider, “Own Survey” will collate results. Our team will research the reports and figures at the end of the survey period and visually present the data.
Organize, Prepare, and Data Description
The research mainly focused on customer satisfaction on the quality of product and services of Target. 42.9% of the respondents viewed the quality of products and services of the company as excellent. Only 28.6% percent termed the services as dissatisfactory. 71.4% of the respondents have never had their credit card number stolen. 85.7% expressed their feelings on the convenience that the use of Target credit and debit cards brings to them. 42.9% of the respondents agreed that the features of Target cards affect business (Belt, 2013). Between convenience and privacy, 57.1% look up to the convenience rather than privacy. More so, 50% that were affected by the security breach are not sure about returning to Target's stores.
The survey the team conducted consists of seven questions which focused on Target’s customer satisfaction as mentioned above. There are a few questions which required a rating from 1 to 5 and a few questions which consumers indicated yes or no. As the survey results show some consumers are divided on their experience with the customer service they received from Target (#1) with a divide of 37.5% of good and excellent and 25% indicating it was very good. Their concerns about the credit/debit card security at Target (#2) indicates that 12.5% are divided about not being concerned and not sure if they should be concerned and 75% indicating they are somewhat concerned to very concerned. Question 3 shows that 75% of consumers have not have their credit card number stolen while 25% of consumers have. In regards to question 4, the ease of use while shopping with a credit/debit card 87% say yes while 13% say no. The major question to the survey (#5) is whether certain features of credit/debit card security affect the way consumers decide to do business with Target, and again there ...
SDL surveyed nearly 3000 consumers across 9 countries and 3 generations about their single or most prominent points of CX failure and CX success over the last 10 years, how they behave as a result and the impact on a brand. Download the report to learn where the points of failure occur, how different generations and regions classify failures, how different consumers respond to failure and what can be done to take advantage of this wakeup call and avoid failure fallout.
The document summarizes a Nestle project conducted from January to March 2014. It includes the following key points:
- Four team members from Superior University Lahore conducted the project.
- An outline of the presentation includes introducing Nestle, surveys, promotions, calls, and suggestions.
- Tasks included a March 2014 survey of 2050 customers across several cities, a Facebook promotion, inbound/welcome calls, and distribution.
- The survey found that 69% of customers received water themselves, while overall service satisfaction was high. Suggestions included improving promotion information and customer service processes.
The internship report summarizes activities conducted by Nestle interns from May to July 2014. It includes:
1) A March 2014 survey of 2050 customers across major cities to understand service quality which found 69% received water themselves and most received regular delivery.
2) A Facebook promotion offering two bottles for Rs.700 which signed up 1263 new customers but many could not be contacted due to incomplete address information.
3) Analysis of inbound and IVR calls which found the majority of IVR calls were blank and most inquiries were about irregular water delivery. Suggestions included improving the Facebook signup process.
The Effect Of Complaint Handling Towards Customers Satisfaction, Trust And Lo...theijes
The International Journal of Engineering & Science is aimed at providing a platform for researchers, engineers, scientists, or educators to publish their original research results, to exchange new ideas, to disseminate information in innovative designs, engineering experiences and technological skills. It is also the Journal's objective to promote engineering and technology education. All papers submitted to the Journal will be blind peer-reviewed. Only original articles will be published.
Customer satisfaction has a significant impact on business profits and performance. A 5% increase in customer retention can boost profits by 25-125%, and highly satisfied customers are more likely to remain loyal customers and make repeat purchases. Losing existing customers is much more costly than acquiring new customers. Effectively resolving customer complaints is important for maintaining high satisfaction and loyalty. Meeting and exceeding customer expectations is key to delivering quality, value and an overall positive customer experience.
1) The document provides a summary of a customer relationship diagnostic conducted for ACME Company by Bob E. Hayes, PhD.
2) The diagnostic found that ACME customers are not extremely loyal, with much room for improvement in advocacy, purchasing, and retention loyalty. Annual revenue at risk due to customer churn is estimated at $488,000.
3) Key areas for ACME to focus on improving in order to boost loyalty, revenue, and reduce churn include overall product quality, communication from the company, and future product/company direction.
Multi channel customer support by Sergey LysakElena Kulbich
Nowadays all successful businesses are customer oriented. But if it isn't it has to be ruthless monopolist or criminal.
Customer’s loyalty is the main value. It costs money. But ignoring customer troubles costs much more.
Satisfied clients can tell 6-7 people how happy they are. But unsatisfied ones 3 times likely to tell their friends about a negative experience, they make it public through numerous social channels as a result business will get bad reputation and negative reviews. After that 80% of people that may be your customers won’t buy.
It’s better to prevent this issue providing effective customer support. That’s why eCommerce businesses in need of reliable system that will help to organize requests from all sources in a single place, automatize assigning and other processes inside organization and analyze results.
“Your most unhappy customers are your greatest source of learning” (Bill Gates).
They complain, in details explain their ‘pain’, show your weaknesses. You just have to make right conclusions and improvements.
“Customers don’t expect you to be perfect. They expect you to fix things when they go wrong” (Donald Porter)
http://diamantedesk.com/
Multi channel customer support Sergey LysakElena Kulbich
Nowadays all successful businesses are customer oriented. But if it isn't it has to be ruthless monopolist or criminal.
Customer’s loyalty is the main value. It costs money. But ignoring customer troubles costs much more.
Satisfied clients can tell 6-7 people how happy they are. But unsatisfied ones 3 times likely to tell their friends about a negative experience, they make it public through numerous social channels as a result business will get bad reputation and negative reviews. After that 80% of people that may be your customers won’t buy.
It’s better to prevent this issue providing effective customer support. That’s why eCommerce businesses in need of reliable system that will help to organize requests from all sources in a single place, automatize assigning and other processes inside organization and analyze results.
“Your most unhappy customers are your greatest source of learning” (Bill Gates).
They complain, in details explain their ‘pain’, show your weaknesses. You just have to make right conclusions and improvements.
“Customers don’t expect you to be perfect. They expect you to fix things when they go wrong” (Donald Porter)
The document provides a statistical profile and cluster analysis of customers for Acme Company. It analyzes customers across various demographic variables like age, income, occupation, household type, and interests. Four key customer clusters are identified that differ in characteristics like income, education, and other attributes. The analysis aims to develop targeted marketing recommendations for Acme based on which customer segments are most likely to respond.
Similar to Irish Consumer Empowerment and Complaining, August 2009 (20)
National Consumer Agency conducted market research on consumer switching behaviour. Some key findings include:
- 32% of consumers switched at least one provider in the past year, most commonly for car insurance, broadband, or fixed landline.
- Those who switched car insurance reported average annual savings of €125.
- 83% of consumers found the switching process easy. 59% found their new service better than the previous provider.
- The main reasons for not switching included satisfaction with their current provider's service or the provider offering the best value. Over 50% had not checked for better deals in over a year.
NCA's market research: 77% of consumers are confident about their consumer rights, supermarkets and shops selling clothing/footwear have highest satisfaction levels for customer service, airlines have lowest.
March 2012 - NCA's market research finds that 35% of consumers in Ireland bought from an independent garage/dealer, 33% from authorised dealerships and 28% from private individual sales
The National Consumer Agency conducted market research on shopping and pricing habits. Key findings include:
- Over 85% of consumers compare prices when shopping and price is the top influencing factor for most.
- Awareness of everyday good prices has risen to 78% and 93% of main grocery shoppers know food prices.
- For groceries, price is the main reason for choosing a supermarket for 73% and 65% visit their usual store for deals.
National Consumer Agency guide for businesses on their legal obligations if they sell online to consumers - from eCommerce regulations to data protection.
Lesson 5 examines the Consumer Information Act, 1978, illegal notices, signs, examples. Get the teacher notes and useful links, and play the Shop Smart game at: http://www.consumerconnect.ie/game
Lesson 1 looks at: "What is a consumer? Being an informed consumer". Get the teacher notes and useful links, and play the Shop Smart game at: http://www.consumerconnect.ie/game
31 March 2010: Research carried out by Behaviour & Attitudes on behalf of the National Consumer Agency has established a high incidence of scams among Irish consumers.
Acolyte Episodes review (TV series) The Acolyte. Learn about the influence of the program on the Star Wars world, as well as new characters and story twists.
Here is Gabe Whitley's response to my defamation lawsuit for him calling me a rapist and perjurer in court documents.
You have to read it to believe it, but after you read it, you won't believe it. And I included eight examples of defamatory statements/
El Puerto de Algeciras continúa un año más como el más eficiente del continente europeo y vuelve a situarse en el “top ten” mundial, según el informe The Container Port Performance Index 2023 (CPPI), elaborado por el Banco Mundial y la consultora S&P Global.
El informe CPPI utiliza dos enfoques metodológicos diferentes para calcular la clasificación del índice: uno administrativo o técnico y otro estadístico, basado en análisis factorial (FA). Según los autores, esta dualidad pretende asegurar una clasificación que refleje con precisión el rendimiento real del puerto, a la vez que sea estadísticamente sólida. En esta edición del informe CPPI 2023, se han empleado los mismos enfoques metodológicos y se ha aplicado un método de agregación de clasificaciones para combinar los resultados de ambos enfoques y obtener una clasificación agregada.
04062024_First India Newspaper Jaipur.pdfFIRST INDIA
Find Latest India News and Breaking News these days from India on Politics, Business, Entertainment, Technology, Sports, Lifestyle and Coronavirus News in India and the world over that you can't miss. For real time update Visit our social media handle. Read First India NewsPaper in your morning replace. Visit First India.
CLICK:- https://firstindia.co.in/
#First_India_NewsPaper
‘वोटर्स विल मस्ट प्रीवेल’ (मतदाताओं को जीतना होगा) अभियान द्वारा जारी हेल्पलाइन नंबर, 4 जून को सुबह 7 बजे से दोपहर 12 बजे तक मतगणना प्रक्रिया में कहीं भी किसी भी तरह के उल्लंघन की रिपोर्ट करने के लिए खुला रहेगा।
An astonishing, first-of-its-kind, report by the NYT assessing damage in Ukraine. Even if the war ends tomorrow, in many places there will be nothing to go back to.
Irish Consumer Empowerment and Complaining, August 2009
1. National Consumer Agency Consumer Empowerment and Complaints Market Research Findings August 2009 Research Conducted by
2.
3. B. Profile of Sample – I (Base: All aged 15-74 – 1,000) Male Female % % % % 15-17 18-24 25-34 35-44 45-54 55-64 65-74 Married Living as Married Single Wid/Div/ Sep AB C1 C2 D E F50+ F50- MAIN GROCERY SHOPPER Yes No
5. Confidence About Rights as a Consumer (Base: All aged 15-74 – 1,000) % Very confident (5) Fairly confident (4) Neither/Nor (3) Not very confident (2) Not at all confident (1) 21% % 18% 70% 66% % 75% 12% % 15% 74% Level of Confidence
6. Knowledge About Consumer Rights (Base: All aged 15-74 – 1,000) Very knowledgeable (5) Fairly knowledgeable (4) Neither/Nor (3) Not very knowledgeable (2) Not at all knowledgeable (1) 24% 26% 59% 62% % % % 69% 15% 68% 20% % Level of Knowledge
7. Protected Regarding Consumer Rights (Base: All aged 15-74 – 1,000) Very protected (5) Fairly protected (4) Neither/Nor (3) Not very protected (2) Not at all protected (1) 18% 16% 61% 60% % % % 10% 70% 16% 65% Level of Protection
9. Complaining Nation? No Yes (Base: All aged 15-74 – 1,000) (17%) (83%) () = Wave 2 ‘08 As a consumer would you be prepared to complain if a problem had occurred or you are dissatisfied with a good or service you have purchased?
10. Goods & Services Bought with Reason to Complain or Return an Item – Primary & Secondary (Base: All aged 15-74 – 1,000) % With Reason to Complain or Return Ever PRIMARY SECONDARY Wave 3 2009 Wave 2 2008 Wave 1 2008 (+11%) (+6%) (+5%) Supermarkets and newsagents Shops selling clothing or footwear Restaurants take-away’s or hotels Communications services including home phone ... Reason to Complain/Return from: TV Service Providers e.g. Sky, NTL Building and related services e.g. plumbers Shops selling furniture or household appliances Banking products and services, including a current A/C Pubs Airlines Car dealers Insurance products and services Energy suppliers e.g. ESB, Bord Gais
11. Goods & Services Bought with Reason to Complain or Return an Item – Tertiary (Base: All aged 15-74 – 1,000) % With Reason to Complain or Return Ever Wave 3 2009 Wave 2 2008 Wave 1 2008 Tertiary Public transport – buses and trains Pharmacies, doctors, hospitals and other medicals Travel agents Education providers e.g. schools and colleges Personal care e.g. hairdressers, cosmetics Local authority bin services Entertainment at home e.g. DVDs, CDs, games Petrol stations Entertainment outside home e.g. cinema Reason to Complain/Return from:
12. Whether Complaint Made When had Reason to Do So (Base: All those who had cause or reason to complain in past 12 months - 400) No Yes No Yes (61%) (39%) (25%) (75%) () = Wave 2 ‘08 (Base: All aged 15-74 – 1,000) Whether Made Complaint Reason to Complain
13. Reasons for Complaint (Base: All those who made a complaint in past 12 months - 275) Wave 1 2008 Wave 2 2008 Benchmark 2007 Wave 3 2009 Faulty product/service Product/service didn’t do what it said it would do Wrong size/colour/specification The product/service did not confer the benefits as described to me by the salesperson Changed mind/wanted to return the item Unwanted gift Other Reasons for Complaint:
14. Assessment of the Complaints Process (Base: All who made a complaint – 275) % Very easy (5) Somewhat easy (4) Neither/Nor (3) Somewhat difficult (2) Very difficult (1) 61% * New Question 29% % (Base: All who experienced difficulty – 80) Mean 3.5 Unhelpful staff The retailer/provider never got back to me Difficulty contacting trader Had to put complaint in writing I was unsure of my consumer rights Refusal of retailer to refund my money Did not have receipt Refusal to repair returned item Other # All others 6% or less Level of Difficulty Experienced Difficulty Experienced
15. Emotional Cost of Problem/Complaint (Base: All those who made a complaint in past 12 months - 275) % % % A great deal A little Total Experience Wave 3 2009 Wave 1 2008 (+5%) (+10%) (-12%) Under stress Angry Worried Frustrated Relaxed about the problem but determined to solve it To what extent have you felt:
16. Reasons for Not Complaining (Base: All those who had reason to make a complaint but didn’t in past 12 months - 125) Benchmark 2007 Wave 1 2008 Wave 2 2008 Wave 3 2009 ** ** ** (+8%) (-27%) I did not want the hassle of having to make a complaint I didn’t see the point of complaining I didn’t have time to make a complaint I did not want to get anyone in trouble by making a complaint I was afraid to make a complaint I was unsure of my consumer rights Difficulty contacting trader Other Reasons for Not Complaining:
17. Resolution Status of Problem (Base: All those who made a complaint in past 12 months - 275) % Completely resolved Partly resolved Not resolved at all Refused/ Not Stated (25%) (66%) (5%) (4%) Whether Complaint Resolved
18. Satisfaction with the Way Complaint was Handled (Base: All who’s complaint was completely resolved – 201) % Completely satisfied (7) 69% * New Question 5% % Level of Satisfaction Very satisfied (6) Fairly satisfied (5) Neither/nor/ Don’t know (4) Fairly dissatisfied (3) Very dissatisfied (2) Mean Likely to do as a result 139 People 11 People 5.8 Tell people you know of your positive experience with them Do nothing, just accept what has happened Do more business with them yourself Tell people you know not to do business with them Stop doing business with them altogether Do less business with them yourself 4 people 4 people 3 people
19. Likelihood of Buying Again from Business where there was Reason to Complain No Yes I don’t have a choice (Base: All those who had reason to make a complaint but didn't in the past 12 months - 125) (64%) (-%) (7%) (29%) ( ) = Wave 2 2008 Don’t * know * N.B: Don’t know option not given in previous wave. Likelihood to Buy Again Benchmark 2007 52% Yes 27% No 16% I don’t have a choice Wave 1 2008 59% Yes 29% No 12% I don’t have a choice