This document discusses organizational conflict and provides an overview of the key concepts. It begins by defining conflict and describing its sources and types. It then outlines the five stages of the conflict process: potential opposition, cognition and personalization, intentions, behavior, and outcomes. Several conflict management strategies are presented, including functional strategies like compromise and collaboration, as well as accommodation, avoidance, and competition. The document also discusses negotiation, outlining the negotiation process and some common issues that can arise.

1. Organizational Conflict
By: Priyanka Roy
Asst. Prof.
MIT

2.  POINTS TO BE DISCUSSED IN THE
LECTURE SESSIONS.
 Understanding the sources and classification of
conflicts.
 The conflict process and the conflict
management techniques.
 Understanding the negotiation process and also
the issues involved.
 Understanding the nature of Intergroup
relationships.
CONFLICT, NEGOTIATIONS & INTERGROUP
BEHAVIOUR

3. Conflicts can be defined as the disagreement between two
or more individuals or groups over an issue of mutual
interest.
The discord that arises when goals, interests or values
of different individuals or groups are incompatible and
those people block or thwart each other’s efforts
to achieve their objectives.

4. THE EFFECT OF CONFLICT ON ORGANIZATION
PERFORMANCE
17-4

5. TYPES OF CONFLICT

6. SOURCES OF CONFLICT
17-6

7. The Conflict Process.
Stage 1 >> Potential Opposition or Incompatibility: Communication , structure and
personal variables are conditions leading to the conflict.
Stage 2 >> Cognition and Personalization: The negative effect of the conditions on
individual’s interests. Two important consideration in this stage – defining the issues
of conflict and examining the role of emotions.
Stage 3 >> Intentions: ( Dimensions of conflict Handling Intentions)
Problem SolvingAccommodating
Compromising
Avoiding Dominating.
High
Low
Low High.
External
Focus.
Internal Focus.

8. Stage 4 >> Behaviour: …is a dynamic process of interaction between individuals.
conflicts expressed in the form of statements, actions and reactions.
Stage 5 >> Outcomes: Functional Outcomes-constructive consequences of a
conflict.
Dysfunctional Outcomes- destructive consequences of a
conflict.
.

9. 17-9
CONFLICT MANAGEMENT STRATEGIES
 Functional Conflict Resolution
 Handling conflict by compromise or
collaboration between parties.

10. 17-10
CONFLICT MANAGEMENT STRATEGIES
 Compromise
 each party is concerned about their goal
accomplishment and is willing to engage in
give-and-take exchange to reach a
reasonable solution.
 Collaboration
 parties try to handle the conflict without
making concessions by coming up with a
new way to resolve their differences that
leaves them both better off.

11. 17-11
CONFLICT MANAGEMENT STRATEGIES
 Accommodation
 one party simply gives in to the other party
 Avoidance
 two parties try to ignore the problem and do
nothing to resolve the disagreement

12. 17-12
CONFLICT MANAGEMENT STRATEGIES
 Competition
 each party tries to maximize its own gain
and has little interest in understanding the
other’s position

13. OTHER CONFLICT MANAGEMENT
TECHNIQUES:
 Problem Solving: open discussion, face to face meetings.
 Super ordinate goals: creating a shared goal.
 Expansion of resources.
 Avoidance.
 Smoothing: emphasizing common interests between the
conflicting parties.
 Compromise.
 Authoritative command.
 Altering the human variable.
 Altering the structural variables

14. Negotiation
……is a process in which one party agrees to exchange a product or service with
another party in return for something.
a. Distributive Bargaining: operates under zero sum conditions.
b. Integrative Bargaining: result in win-win situation.
The Negotiation Process: step1 ---Preparation and planning.
Step 2---Defining rules.
Step3 ---Clarification and justification.
Step 4---Bargaining and problem solving.
Step 5---Closure and implementation.
Issues in the Negotiation Process:
Biases in decision Making.
Personality traits.
Cultural differences.
Third Party Negotiation.

15. Thank you