The document defines conflict and discusses its causes, types, and processes. It also outlines strategies for managing and resolving conflict. Specifically, it defines conflict as an incompatibility of goals or values between parties that leads to antagonism. It identifies seven common causes of conflict including lack of information, resources, and competent management. The document also describes the latent, perceived, felt, and manifest stages of conflict escalation and resolution. Finally, it discusses five approaches to conflict management - competitive, compromise, collaborative, avoidance, and accommodation - and provides a nine-step process for initiating conflict resolution.